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NTC 300 Assignment Week 1 Class Discussion
Questions
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NTC 300 Discussion Week 1 Class Discussion Questions
Discussion Question: Cloud Model System Requirements
You are working for a company initiating a cloud environment, and
you are presenting cloud deployment options to the non-IT executives
in your organization.
Describe the different system requirements for public, private, hybrid,
and community cloud deployment models.
Include network components and segmentation, DMZ, and storage in
your descriptions.
Post your descriptions to the discussion area.
Respond to at least one of your peers. In your response, consider
sharing insights about the differences between the system
requirements. If you have experience with the deployment models,
you might want to share an experience that applies to working with

that model. Alternatively, you may comment on something you
learned from another peer's post.
Discussion Question: Cloud-Based Solution Transition Process
You are working for an organization that is planning to migrate from
an internal private network to a private cloud environment.
Describe the high-level steps that will be needed to complete the
migration successfully, including change management and testing
steps.
Post your response to the discussion area.
commending your peers for noting steps that would be especially
critical to the success of the migration or for providing an answer that
helped you learn or understand something. Alternatively, consider
sharing experiences (as an IT professional or end-user) with migration
difficulties and how they could have been avoided.
Discussion Question: Workload and Environmental Constraints

Define cloud computing workload and environmental constraints.
Discuss how these concepts affect the performance and the capability
of the cloud instance. Consider the effects of each individually as well
as combined.
Offer a solution to reduce cloud constraints on cloud performance.
Post your responses to the discussion area.
suggesting additional solutions of elasticity, shared resources, or
infrastructure consolidation to reduce the constraints while
highlighting the benefits of the selected solution.
********************************************************
NTC 300 Assignment Week 1 Drotos
Engineering Cloud Solution Proposal
Drotos Engineering Cloud Solution Proposal
Includes: Current Network Evironment Visio Diagram

Includes: Proposed Cloud-based Network Environment
Includes: 4-page Summary
Read the Drotos Engineering Cloud Migration Project Overview.
Imagine you are the only IT employee at Drotos Engineering. After
discussing the company needs with the company owner, referred to as
Senior, you recommended the company transition to a cloud-based IT
management solution. Senior directed you to create a high-level
overview of what it would take to migrate the company's internal,
private network to a cloud-based solution.
Create the following materials to review with Senior:
• A diagram of the current network environment
• A diagram of the proposed cloud-based network environment with
annotations of
what is new or changed from the current environment
• A 3- to 4-page summary that includes:
• A rationale for transitioning from the traditional network
environment to a cloud-based
environment (i.e., how the cloud-based solution is better than trying
to modify and

adapt the current network to meet the business needs)
• The identification of new or different hardware requirements to
support the cloud-
based environment
• A listing of the high-level steps to implement the recommended
cloud-based solution
• A listing of additional considerations or information needed to
create a more thorough
listing
• A final opinion as to whether the proposal will address all of the
business's needs or whether additional modifications or solutions will
eventually be needed
Create your diagrams in Microsoft® Visio® and write your summary
in Microsoft® Word.
Note: You will use the proposed cloud-based network diagram in the
Week 2 individual assignment, Drotos Engineering: Security
Considerations.
Compress your files into a ZIP file.
Submit your assignment.

Scenario
You are the sole IT employee for Drotos Engineering, a 20-person,
privately owned engineering consulting company. The company has a
single location. It is growing and is expecting to hire 8 to 10
employees in the next year and use additional engineering consultants
on an as-needed basis. The company owner, Drotos Sr. (referred to as
Senior) is planning to allow employees to work remotely rather than
expand office space.
Senior wants you to review the company’s IT network, hardware, and
software capabilities and determine what is needed to meet the
following organization goals:
· Employees can access files and software locally and remotely.
· Employee and workload growth is supported by IT systems.
· The software applications and storage are scalable as employee
numbers increase.
· Employee growth does not negatively affect response time of
software applications.

· Maximize IT operational efficiency (IT isn’t getting one of the new
hires).
· Systems and client information are secure.
· Business can continue even if the office or network is compromised.
· Network design and processes are documented to enable
maintenance and troubleshooting, even in the IT manager’s absence.
Current Network and Software Description
Network Design
The company currently has a private non-cloud IT network.
The application is housed on a single server, with no redundancy and
limited network attached storage. The system is behind dual firewalls
and does not have remote access or backup functionality.
Software Considerations

The company employees use enterprise-wide versions of Microsoft®
Office® applications and desktop versions of engineering specialty
applications. Many of the specialty licenses are about to expire and
the Microsoft® Office® package is several versions old.
********************************************************
Questions
NTC/300 WEEK 2 Class Discussion Questions
Discussion Question: Types of Cloud Security Solutions
You work for an IT department that has weekly IT roundtables. This
week the topic is cloud security and you will lead
one of the conversations.

Select one of the following types of security that can be included in
the cloud:
• Layering
• Least privilege
• Separation of duty
Research whether the security type you identified is frequently used
by businesses and why or why not.
Post your responses to the following prompts to the discussion area:
• Provide a short summary about what you found to be the usage of
the security type
in business.
• Describe the circumstances in which the security type would be
appropriate.
• Describe the circumstances that would indicate the security type
would not be
appropriate.
• What are some high-level steps to implement the security type?

sharing additional information or insights about how technologies
may affect the use of security solution. Alternatively, consider sharing
an experience or something you read to further the solution described.
Discussion Question: Mandatory and Discretionary Access Control
Lists
Explain the difference between mandatory and discretionary access
control lists.
Post your explanation to the discussion area.
sharing ideas about when to implement these types of access control
lists or why these types of lists are used during an implementation of
cloud technology. As appropriate, include pros or cons of each type.
Discussion Question: Security Automation
You are part of a team initiating a new cloud environment. Your team
is presenting an overview of the security plans.
You are to give an overview of single sign-on.
Define single sign-on.

Provide an example that explains how single sign-on is used and its
benefits.
Research an article describing an implementation of single sign-on
that demonstrates the benefit of the example you identified.
Cite your article according to APA guidelines.
Post your answer to the discussion area.
offering your opinion regarding the potential security risk the
automation of access through single sign-on provides and alternative
automation ideas.
********************************************************
Engineering Security Considerations
Drotos Engineering Security Considerations

Includes: Microsoft Visio Diagram of Proposed Cloud-Based
Network Environment
Includes: 2-page Microsoft Word Recommendation
Resource: Drotos Engineering Cloud Migration Project Overview
Continuing with the Drotos Engineering cloud migration project,
Senior has agreed to proceed with a cloud-based solution for the
organization's applications.
You are now working on establishing the security configurations and
technologies for your solution.
Part 1
Revise the Microsoft® Visio® diagram of the proposed cloud-based
network environment you created in the Week 1 assignment Drotos
Engineering: Cloud Solution Proposal. Your revision should include:
• An explanation of the appropriate security configurations and
compliance controls
needed to meet the basics of the cloud infrastructure design
• An explanation of the appropriate access control list (ACL) to the
target objects to
meet access requirements according to a security template

Part 2
Create a 1- to 2-page Microsoft® Word document that recommends:
• Security technologies to use to meet your security requirements and
design
• Automated scanning and monitoring techniques or tools
• High-level steps to implement the tools you recommend; identify the
more critical steps
Compress your files into a ZIP file.
********************************************************
Questions
NTC 300 WEEK 3 Class Discussion Questions

Discussion Question: Patch Management
Patch management is critical to ensuring system security and
functionality. Non-IT professionals, however, may question the
resources dedicated to ensuring proper patch management.
Prepare to justify patch management and to explain how patch
management works by answering the following questions:
• What is the purpose of patch management?
• What is the order of operations for patching?
• Are patches cumulative? Why or why not?
Research instances of security breaches that could have been avoided
with sound patch management.
Describe one example that could help persuade your non-IT
colleagues of the importance and value of patch management.
Post your answers to the discussion area.
sharing your ideas about what elements should be considered in an
overall patch management strategy.

Discussion Question: Cloud Automation Tools and Techniques
You are working on an IT team designing a cloud solution for a new
company. You are responsible for presenting options for automation
tools and techniques.
Research currently available automation tools and techniques.
Describe two automation tools and techniques that can be used to
assure efficiency in cloud solution operations.
Include the circumstances that would indicate the use of one tool over
another or what tools could be used in conjunction with another.
Post your descriptions to the discussion area.
sharing additional insights about the pros or limitations of the tools
and techniques described by your peers.
Discussion Question: Ensuring IT Accessibility and Functionality
You are an IT manager in a small company. The company executives
are leading a two-day disaster planning retreat to review and revise
the company's disaster and recovery plans.
You are to present the IT department's plans and processes.
Backup, restore, disaster recovery, and business continuity are all
terms near and dear to IT professionals. However, because there will

be presentations from many different disciplines (e.g., finance, HR,
and production), you decide to start by defining terms from an IT
perspective.
Define each of the following terms:
• Backup
• Restore
• Disaster recovery
• Business continuity
Explain how each term relates to the others and work together to
ensure an organization's IT system remains accessible and functional.
Post your responses to the discussion area.
adding insights to improve your peer's answer clarity or completeness.
Alternatively, note something you learned from your peer.
********************************************************
Engineering Disaster Recovery And Business
Continuity

The Drotos Engineering cloud migration project is proceeding. Your
applications require a 99.9% uptime. You are now working on the
disaster recovery and business continuity plan to ensure that occurs.
Senior wants to be assured Drotos Engineering is prepared to handle
any disaster or business interruptions. Therefore, you decide to
prepare a summary of your plan and a sample procedure from your
disaster recovery and business continuity (DR/BC) plan to review
together.
Part 1
Write a 3-page summary in Microsoft® Word of your DR/BC plan
that includes:
An overview of your patch management strategy to ensure your
systems and applications are up-to-date
An overview of your backup strategy to ensure applications and all
company data is available, including:
A schedule or plan for full and incremental backups
The planned use of automated tools
The types of disasters and potential causes of business interruption
covered by your plan
Part 2
Select an event covered by your DR/BC plan.
Write a high-level DR/BC plan process that would be included in
your DR/BC playbook for this event.
Use the DR/BC Playbook Procedure Template to document your
processes.

Each process should be no longer than one page. Outline the DR
approach on one page and the BC approach on the second.
Refer to the Sample DR/BC Playbook Procedure as needed.
Drotos Engineering Cloud Migration Project Overview
Scenario
You are the sole IT employee for Drotos Engineering, a 20-person,
privately owned engineering consulting company. The company has a
single location. It is growing and is expecting to hire 8 to 10
employees in the next year and use additional engineering consultants
on an as-needed basis. The company owner, Drotos Sr. (referred to as
Senior) is planning to allow employees to work remotely rather than
expand office space.
Senior wants you to review the company’s IT network, hardware, and
software capabilities and determine what is needed to meet the
following organization goals:
• Employees can access files and software locally and remotely.
• Employee and workload growth is supported by IT systems.
o The software applications and storage are scalable as
employee numbers increase.
o Employee growth does not negatively affect response time of
software applications.
• Maximize IT operational efficiency (IT isn’t getting one of the
new hires).

• Systems and client information are secure.
• Business can continue even if the office or network is
compromised.
• Network design and processes are documented to enable
maintenance and troubleshooting, even in the IT manager’s absence.
Current Network and Software Description
Network Design
The company currently has a private non-cloud IT network.
The application is housed on a single server, with no redundancy and
limited network attached storage. The system is behind dual firewalls
and does not have remote access or backup functionality.
Software Considerations
The company employees use enterprise-wide versions of Microsoft®
Office® applications and desktop versions of engineering specialty
applications. Many of the specialty licenses are about to expire and
the Microsoft® Office® package is several versions old.

Drotos Engineering DR/BC Playbook Procedure Template
Event
[Enter the name and description of the event.]
For example: Hacking: A specific application has been hacked.
Disaster Recovery
Responsibilities
[Identify who is involved in diagnosing and resolving the issues.]
Name Title/Role Emergency Number Email Responsibilities
Initial Plan of Action
[Describe what needs to be done to stop the damage, prevent further
damage, and provide a current workaround or work process for
employees to follow.]
For example: If the event is that an application has been hacked, the
initial plan of action could be:
• Implement manual downtime protocol.
• Shut down all internet access.
• Shut down internal and external email.

Troubleshooting and Resolution
[Identify the troubleshooting steps along with referencing or naming
potential procedures.]
For example: Using the example above, define the technical approach
to bringing the application back online.
• Segment the applications.
• Scrub the application while off the internet, and refer to the
antivirus/malware policy.
• Check the open firewall ports, and refer to the firewall
configuration documentation.
• Ensure secure user access.
Business Continuity
Define your approach to ensure the business teams within the
organization have a plan to conduct business while the disaster
recovery process is in progress.
Responsibilities
[Identify who is involved in managing the business effects of the
event while disaster recovery is in progress.]
Name Title/Role Emergency Number Email Responsibilities
Initial Plan of Action

[Describe what needs to be done to enable business to continue.]
For example, if the event is that an application has been hacked, the
initial plan of action could be:
• Use manual downtime protocol.
• Access internet and email via smartphones or alternate
business locations.
• Determine and execute internal and external communications
regarding service limitations.
Troubleshooting and Resolution
[Identify the troubleshooting and resolution steps the internal business
partners execute to support the technical resolution to the problem and
the interim emergency protocols.]
For example:
Test access to the application (local and remote and with different
devices)
• User test
• Administrator test
********************************************************

Question
HRM/300 WEEK 4 Class Discussion Question
Discussion Question: Performance Tuning Best Practice
Select a performance tuning best practice you learned about this week
and answer the following questions:
• How does this best practice contribute to an optimized
implementation of a cloud
system?
• How does changing data or changes within a cloud environment
alter how this best
practice can be used for tuning?
• How can this best practice be used to ensure alignment with a
service level

agreement?
Post your answers to the discussion area.
sharing how a change to data or the environment could affect the
value of the best practice.
Discussion Question: Service Level Agreement Components
You have been asked by your manager to draft a service level
agreement (SLA) with your new third-party cloud service provider.
Identify three components (e.g., uptime or storage availability) you
believe are critical to include in the SLA.
Describe the component and why the component is critical to include.
Post your explanations to the discussion area.
commenting on the value of the component your peer shared and
related considerations that should be noted in the SLA. Where
appropriate, include the monetary compensation importance.

Discussion Question: New Tools
Research news releases touting new cloud resource monitoring and
management tools and services.
Identify a company with which you are familiar that uses a cloud-
based solution of any kind.
Write a brief description of the company and the cloud solution it
uses.
Select one of the tools you found and explain how the tool could be
used by the company you identified to maintain its optimum security
or performance.
sharing additional insights about how the tool could help the company
you identified or noting something you learned from your peer.
********************************************************
Engineering Cloud Management

Drotos Engineering Cloud Management
Includes: SLA Content Summary
Includes: Issue 1 Provisioning Description
Includes: Issue 2 Provisioning Description
Resource: Drotos Engineering Cloud Migration Project Overview
As you are the only IT employee in Drotos Engineering, you
persuaded Senior that you need outsourcing support to design, deploy,
and maintain the cloud-based solution for your applications.
Note: You must include an introduction and conclusion for each of
the following documents. The introduction provides context for what
the reader will read and the conclusion is a summary statement of
what was presented.
Part 1
As the IT liaison, Senior tasked you with defining the technical
components of the SLA with the consultants.
Write a 2-page summary that includes:
• A listing of the Drotos Engineering IT manager and vendor roles
and responsibilities

• A summary (in narrative or table format) with the acceptable
metrics and
measurements ranges, with definitions and rationale that will
ensure optimum
performance. Include minimum and maximum information for:
• Disk space use (e.g., for each system, the minimum amount of
disk space required by
the application/person/system to run efficiently)
• Response time
• Uptime
• Vendor to Drotos Engineering reporting requirements
Part 2
During the first few weeks your SLA is in place, you work with the
consultant to resolve performance and optimization issues that arise.
Your decisions will help create a template for the vendor to follow
with later issues. Two issues arose that required documentation.
Issue 1
The baseline performance for your system is 35% below what was
projected to access data and store data. Monitoring indicates that the
source of the poor performance could be the network, disk, or CPU.

Write a 1- to 2-page description of how the vendor should address the
issue using the following resource provisioning/deprovisioning
options:
• Usage patterns
• Cloud bursting
• Extending cloud scope, storage, and virtual machines
• Application life cycle
• Business need changes
Issue 2
Your engineering applications are subject to many regulations. You
learn that a new security regulation requires the assurance of a 3-
second response time to ensure the user's flow of thought remains
uninterrupted because of the sensitive nature of the data on the
system.
Write a 1- to 2-page description that defines and describes the
appropriate provisioning techniques the vendor is to follow to address
the new regulation and to ensure your customers' and internal data
remain protected.
Compress the following files into a ZIP file:
• SLA Content Summary
• Issue 1 Provisioning Description
• Issue 2 Provisioning Description

********************************************************
Questions
NTC 300 WEEK 5 Class Discussion Questions
Discussion Question: Troubleshooting Overview
You are part of a small IT service and support team. Your manager
asks you to mentor a new person being
transferred onto the team. You are advised to begin your task with an
overview of the six steps of cloud
troubleshooting methodology.
Write a short overview of the six steps, including an example of how
they are implemented.
Post your explanation to the discussion area.
sharing your thoughts on how you may alter the use

of the methodology when troubleshooting different scenarios or issues
(e.g., an issue related to a network, versus a
server, versus general access to an application).
Discussion Question: Troubleshooting in the Real World
You lead an IT team assigned to support users of cloud-based
applications. You are concerned the team members do
not appreciate the importance of identifying and resolving issues
affecting the security or performance of the
applications as quickly as possible. You decide to address this at the
next team meeting.
Research recent security events of cloud-based systems.
Explain the event and its negative effects.
Describe how a thorough troubleshooting process could have reduced
the negative effects of the event.
offering additional troubleshooting options, tools, or
other options you believe would have reduced the length or negative
effects of the event.

********************************************************
Engineering Troubleshooting
Drotos Engineering: Troubleshooting
Includes: All Flowcharts and Overview
• Drotos Engineering Cloud Migration Project Overview
• Section 16, "Flowcharts," of "Visio® 2007 Essential Training" with
David Rivers from Lynda.com®
The Drotos Engineering cloud migration project went well. The
company is also doing well, and Senior decided to purchase another
engineering application to enable the company to pursue another line
of business.
Looking back at the initial cloud migration project, you realize that
having some troubleshooting documentation and guidance would
have been helpful. You decide to create a troubleshooting flow chart,
or decision tree, to help with the deployment and implementation of
the new software.
Part 1

Use Microsoft® Visio® to create a flow chart that will help identify
and resolve issues related to:
• Deploying a new cloud-based application
• Access and performance issues related to a cloud-based application
Incorporate the standard cloud troubleshooting methodology and
sound logic in your flow charts.
Part 2
Annotate the flow chart to show paths to follow for troubleshooting:
• An issue related to the deployment of an application on a server
• An employee not being able to access an application
Note: You may review Section 16, "Flowcharts," of "Visio® 2007
Essential Training" with David Rivers from Lynda.com® if you are
unfamiliar with creating flow charts in Microsoft® Visio®.
Part 3
Provide a 1-page overview in Microsoft® Word of the flow chart.
Include the following in your overview:
• The purpose of the flow chart
• High-level instructions of how to use the flow chart
Compress your diagram and summary into a ZIP file.
Submit your assignment.event.
********************************************************

NTC 300 Entire Course
NTC 300 Assignment Week 1 Drotos Engineering Cloud Solution
Proposal
NTC 300 Assignment Week 1 Class Discussion Questions
NTC 300 Assignment Week 2 Drotos Engineering Security
Considerations
NTC 300 Assignment Week 3 Drotos Engineering Disaster Recovery
And Business Continuity

NTC 300 Assignment Week 4 Drotos Engineering Cloud
Management
HRM 300 Assignment Week 4 Class Discussion Question
NTC 300 Assignment Week 5 Drotos Engineering Troubleshooting
********************************************************

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