1. David B. Lewis
(678) 895-5780
brannon_lewis@yahoo.com
EMPLOYMENT
Alere – August 2013 – July 31, 2014 – Inbound calls / Minor IT
 Reset passwords
 Help with site navigation
 Give customer tips on how to complete programs
 Escalate and Trouble shoot problems / issues customers have
◦ worked with Client Mangers and Program Managers to resolve issues with websites or
customer profile
 Answer customer emails
 Research and Resubmit customer details if there are problems
 Moved and set up desks with computers (installation)
Bank of America - July 2005 – January 2012 - Sales / Customer Service:
 Incoming call center for credit cards
 Identify & resolve customer concerns
 Promote card usage
 Sell cash on card and promote sale of premier products
Served on A.I.M. Team which is designed to take concerns, new ideas, and problems from employees and
present them to upper management, as well as to take ideas from upper management to employees.
EDUCATION
3 years at Art Institute of Atlanta
Major : Computer Animation/ Graphic Design
Enough credits for a Bachelors Degree
Software
MS Word
Excell
Outlook
Explorer & Chrome
Photoshop
Illustrator