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The Road from Windsor to Yokohama!
	
  
Transforming Ideas into Commercial Reality!
	
  
Arrows to Japan Symposium – The Road to Business Success!
!
!BIS Conference Centre, London ! ! ! ! ! 16th January 2014!
	
  
David Green!
Managing Director!
!
	
  
•  Introduc*on	
  to	
  COMERCIA	
  
•  Introduc*on	
  to	
  and	
  Background	
  on	
  ICON	
  
•  Why	
  Japan?	
  
•  ICON’s	
  Journey	
  
•  Observa*ons	
  
•  General	
  Tips	
  for	
  SMEs	
  
Agenda	
  
16/01/2014	
   Arrows	
  to	
  Japan	
  Symposium,	
  London	
  
•  Based	
  in	
  London	
  
•  Provides	
  commercial	
  assistance	
  to	
  SMEs	
  and	
  
technology	
  companies	
  in	
  the	
  areas	
  of:	
  
–  Entry	
  strategy	
  for	
  new	
  product/services	
  to	
  market	
  
–  Expansion	
  into	
  new	
  ver*cals	
  	
  
–  Introduc*on	
  of	
  product	
  &	
  services	
  to	
  overseas	
  markets	
  
•  Partners	
  with	
  its	
  clients	
  to	
  secure	
  ini*al	
  sales	
  in	
  new	
  
markets	
  and	
  territories	
  
•  Provides	
  assistance	
  in	
  growing	
  commercial	
  
resources	
  and	
  capability	
  	
  
COMERCIA	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Prior	
  to	
  forming	
  COMERCIA,	
  David	
  was	
  Commercial	
  
Director	
  at	
  ICON	
  for	
  8	
  years	
  
•  ICON	
  was	
  established	
  1992,	
  HQ	
  in	
  Windsor,	
  UK	
  
•  Present	
  throughout	
  Europe,	
  USA	
  and	
  Far	
  East	
  
•  Provides	
  Computa*onal	
  Fluids	
  Dynamics	
  (CFD)	
  so_ware	
  &	
  
services	
  exper*se	
  to	
  industry	
  
•  A	
  Pioneer	
  in	
  the	
  industrializa*on	
  of	
  open	
  source-­‐based	
  
CFD	
  processes	
  over	
  last	
  eight	
  years	
  
•  Supports	
  the	
  following	
  industries:	
  
–  	
  Automo*ve,	
  Aerospace,	
  Built	
  Environment,	
  Personal	
  Care	
  
and	
  Defence	
  amongst	
  others	
  
ICON	
  (www.iconCFD.com)	
  	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Koenigsegg,	
  Swedish	
  Hypercar	
  manufacturer	
  
•  Designed	
  a	
  car	
  over	
  6	
  months	
  capable	
  of	
  440	
  kph	
  	
  
•  Aerodynamics	
  assessed	
  using	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  process	
  &	
  
cloud-­‐compu*ng	
  powered	
  by	
  Fujitsu	
  and	
  HPC	
  Wales	
  	
  
Typical	
  ICON	
  Customer	
  
Source:	
  Koenigsegg	
  Automo*ve	
  AB	
  (www.koenigsegg.com)	
  &	
  HPC	
  Wales	
  	
  (www.hpcwales.co.uk)	
  	
  
Further	
  details	
  at	
  www.hpcwales.co.uk/koenigsegg-­‐smarter-­‐thinking	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
In	
  3	
  years,	
  Icon	
  developed	
  
both	
  a	
  foothold	
  in	
  and	
  
secured	
  an	
  investor	
  from	
  
Japan……	
  
	
  
Entry	
  into	
  Japanese	
  Market	
  
ICON	
  HQ,	
  Windsor	
   IDAJ	
  HQ,	
  Yokohama	
  
!
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Prior	
  to	
  2010,	
  Icon	
  had	
  focused	
  upon	
  mainly	
  
customers	
  in	
  Europe	
  (with	
  some	
  early	
  penetra*on	
  
into	
  the	
  USA)	
  
•  A	
  strategy	
  to	
  expand	
  into	
  the	
  Far	
  East	
  was	
  an	
  
integral	
  part	
  of	
  Icon’s	
  desire	
  to	
  become	
  a	
  global	
  
player	
  in	
  CFD	
  technology	
  
•  ICON	
  had	
  proven	
  an	
  open	
  source-­‐based	
  CFD	
  process	
  
could	
  be	
  both	
  produc*ve	
  and	
  cost-­‐effec*ve	
  
•  Japan	
  is	
  technology	
  -­‐	
  driven	
  and	
  recep*ve	
  to	
  new	
  
innova*on	
  –	
  and	
  was	
  a	
  natural	
  choice	
  
Why	
  Japan?	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  ICON	
  had	
  exis*ng	
  customers	
  of	
  its	
  CFD	
  process	
  
for	
  automo*ve	
  design	
  in	
  Europe	
  and	
  USA	
  
•  Japan	
  has	
  a	
  diverse	
  &	
  significant	
  auto	
  industry	
  
Motor	
  Vehicle	
  Produc*on	
  by	
  Country	
  	
  Source	
  :	
  OICA	
  2010	
  
Why	
  Japan?	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
Icon’s	
  Journey	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Given	
  the	
  language	
  and	
  cultural	
  differences	
  between	
  Japan	
  
and	
  the	
  UK:	
  
–  Icon	
  sought	
  help	
  and	
  guidance	
  from	
  UKTI	
  
•  Via	
  their	
  “Overseas	
  Market	
  Introduc*on	
  Service”	
  (OMIS),	
  	
  
	
  	
  	
  	
  	
  	
  UKTI	
  in	
  Tokyo:	
  
–  Provided	
  assistance	
  in	
  iden*fying	
  and	
  contac*ng	
  various	
  
companies	
  of	
  interest	
  to	
  Icon	
  
–  Iden*fied	
  poten*al	
  academic	
  and	
  commercial	
  partners	
  
–  Made	
  ini*al	
  approaches	
  to	
  target	
  contacts	
  
–  Produced	
  a	
  report	
  summarising	
  the	
  fact-­‐finding	
  ac*vity	
  
–  Arranged	
  mee*ngs	
  with	
  Icon-­‐selected	
  and	
  interested	
  par*es	
  
–  Assisted	
  with	
  travel	
  arrangements	
  
•  Enabled	
  a	
  first	
  produc*ve	
  ICON	
  visit	
  to	
  Japan	
  
2010:	
  Planning	
  &	
  First	
  Visit	
  	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  ICON	
  secures	
  its	
  first	
  Japanese	
  customer	
  at	
  the	
  
end	
  of	
  the	
  year	
  
•  ICON	
  places	
  Far	
  East	
  plan	
  
on	
  hold	
  for	
  6	
  months	
  when:	
  
•  11th	
  March	
  2011	
  –	
  Tsumani	
  
disaster	
  strikes	
  in	
  Japan	
  
– Nearly	
  20,000	
  people	
  died	
  or	
  
missing	
  ⅓	
  million	
  remain	
  in	
  
temporary	
  accommoda*on	
  
a_er	
  12	
  months	
  
	
  (source:	
  Na*onal	
  Police	
  Agency	
  of	
  Japan	
  Feb	
  2012)	
  
	
  
2011:	
  Natural	
  Disaster	
  in	
  Japan	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Further	
  visits	
  to	
  Japan	
  and	
  increase	
  in	
  customers	
  
•  Mee*ng	
  with	
  	
  
	
  
	
  
–  Provided	
  data	
  on	
  Japanese	
  business	
  protocol	
  
–  Informa*on	
  on	
  employment	
  costs,	
  salaries,	
  etc.	
  
–  Offered	
  an	
  op*on	
  of	
  Japanese	
  “quick	
  start”	
  office	
  
•  Q4	
  Strategic	
  Japanese	
  partnership	
  announced	
  with	
  premium	
  
reseller	
  for	
  2013	
  
	
  
“ICON	
  And	
  IDAJ	
  Enter	
  Into	
  A	
  Global	
  Partnership	
  &	
  Strategic	
  
Distribu?on	
  Agreement	
  To	
  Serve	
  The	
  Far	
  East	
  Market”	
  	
  
(source:	
  iconcfd.com	
  press	
  statement	
  29/10/12)	
  
	
  
	
  
2012:	
  Building	
  Rela*onships	
  
16/01/2014	
   Arrows	
  to	
  Japan	
  Symposium,	
  London	
  
•  Further	
  visits	
  in	
  Japan	
  
•  Reseller	
  partnership	
  evolves	
  into	
  investment	
  
rela*onship	
  
	
  
“IDAJ	
  Co.,	
  Ltd.	
  Acquires	
  a	
  Controlling	
  Stake	
  in	
  ICON	
  
Technology	
  &	
  Process	
  Consul?ng	
  Ltd.”	
  
	
  (source:	
  iconcfd.com	
  press	
  statement	
  13/3/13)	
  
	
  
	
  
2013:	
  Further	
  Progress	
  
www.idaj.co.jp	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Japanese	
  business	
  culture	
  based	
  upon	
  hierachy	
  
and	
  formality	
  
•  Trust	
  is	
  an	
  important	
  apribute	
  in	
  any	
  quality	
  
business	
  rela*onship,	
  none	
  more	
  so	
  than	
  in	
  
Japan	
  -­‐	
  this	
  takes	
  *me	
  to	
  build	
  don’t	
  rush	
  or	
  
expect	
  instant	
  results	
  
•  Dress	
  code,	
  punctuality	
  and	
  posture	
  are	
  essen*al	
  
elements	
  for	
  conduc*ng	
  mee*ngs	
  in	
  Japan,	
  take	
  
*me	
  to	
  plan	
  and	
  brief	
  staff	
  
Observa*ons	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Check	
  in	
  advance	
  with	
  your	
  hosts	
  whether	
  a	
  
translator	
  should	
  apend	
  a	
  mee*ng,	
  if	
  so	
  ensure	
  
that	
  a	
  pre-­‐brief	
  mee*ng	
  is	
  held	
  with	
  the	
  
interpreter.	
  	
  	
  
•  Reduce	
  content	
  of	
  Powerpoint	
  presenta*ons	
  –	
  
each	
  message	
  takes	
  twice	
  as	
  long	
  to	
  deliver	
  
•  Ad	
  hoc	
  selling	
  in	
  Japan	
  is	
  less	
  likely	
  than	
  in	
  some	
  
other	
  regions	
  so	
  	
  be	
  prepared	
  for	
  long	
  sales	
  
cycles	
  –	
  but	
  this	
  is	
  balanced	
  by	
  quality,	
  long-­‐term	
  
rela*onships	
  
•  Try	
  to	
  find	
  a	
  local	
  partner	
  
Observa*ons	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Arrange	
  a	
  Japan	
  Rail	
  Pass	
  prior	
  to	
  travel	
  
–  hpp://www.japan-­‐rail-­‐pass.com	
  (7days	
  pass:	
  £161	
  
standard	
  or	
  £215	
  first	
  class)	
  
–  Rail	
  is	
  the	
  principal	
  form	
  of	
  transport	
  inter-­‐region	
  	
  
•  Book	
  hotels	
  well	
  in	
  advance	
  and	
  shop	
  around	
  –	
  
Japan	
  can	
  be	
  expensive	
  
•  If	
  travelling	
  alone,	
  consider	
  using	
  smartphone	
  apps	
  
for	
  assis*ng	
  with	
  reading	
  of	
  signs	
  and	
  food	
  menus,	
  
etc.	
  	
  For	
  example	
  “Camdic*onary”	
  (www.ins*g.com)	
  
-­‐	
  other	
  translators	
  are	
  available	
  
General	
  Tips	
  for	
  SMEs	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
•  Print	
  out	
  maps	
  in	
  advance	
  of	
  mee*ng	
  loca*ons	
  
with	
  Japanese	
  place	
  names	
  to	
  hand	
  to	
  taxi	
  driver	
  
for	
  transfer	
  from	
  train	
  sta*ons	
  
•  If	
  on	
  a	
  first	
  visit,	
  ensure	
  that	
  a	
  local	
  partner	
  or	
  
trade	
  associa*on	
  can	
  advise	
  you	
  on	
  various	
  
aspects	
  to	
  make	
  the	
  most	
  out	
  of	
  your	
  business	
  
trip	
  
General	
  Tips	
  for	
  SMEs	
  
Arrows	
  to	
  Japan	
  Symposium,	
  London	
  16/01/2014	
  
Transforming Ideas into Commercial Reality!
	
  
The Author gratefully acknowledges all sources used in this presentation.!
!
!
!
!
!
!
Copyright © Comercia Limited 2014!
!
17 Ensign House, Admirals Way, Canary Wharf, London E14 9XQ, UK!
!
www.co-mercia.com Tel. +44 (0) 207 863 7948!
	
  

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Comercia-Case-Study-SME-Entering-Japan-

  • 1. The Road from Windsor to Yokohama!   Transforming Ideas into Commercial Reality!   Arrows to Japan Symposium – The Road to Business Success! ! !BIS Conference Centre, London ! ! ! ! ! 16th January 2014!   David Green! Managing Director! !  
  • 2. •  Introduc*on  to  COMERCIA   •  Introduc*on  to  and  Background  on  ICON   •  Why  Japan?   •  ICON’s  Journey   •  Observa*ons   •  General  Tips  for  SMEs   Agenda   16/01/2014   Arrows  to  Japan  Symposium,  London  
  • 3. •  Based  in  London   •  Provides  commercial  assistance  to  SMEs  and   technology  companies  in  the  areas  of:   –  Entry  strategy  for  new  product/services  to  market   –  Expansion  into  new  ver*cals     –  Introduc*on  of  product  &  services  to  overseas  markets   •  Partners  with  its  clients  to  secure  ini*al  sales  in  new   markets  and  territories   •  Provides  assistance  in  growing  commercial   resources  and  capability     COMERCIA   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 4. •  Prior  to  forming  COMERCIA,  David  was  Commercial   Director  at  ICON  for  8  years   •  ICON  was  established  1992,  HQ  in  Windsor,  UK   •  Present  throughout  Europe,  USA  and  Far  East   •  Provides  Computa*onal  Fluids  Dynamics  (CFD)  so_ware  &   services  exper*se  to  industry   •  A  Pioneer  in  the  industrializa*on  of  open  source-­‐based   CFD  processes  over  last  eight  years   •  Supports  the  following  industries:   –   Automo*ve,  Aerospace,  Built  Environment,  Personal  Care   and  Defence  amongst  others   ICON  (www.iconCFD.com)     Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 5. •  Koenigsegg,  Swedish  Hypercar  manufacturer   •  Designed  a  car  over  6  months  capable  of  440  kph     •  Aerodynamics  assessed  using                                                process  &   cloud-­‐compu*ng  powered  by  Fujitsu  and  HPC  Wales     Typical  ICON  Customer   Source:  Koenigsegg  Automo*ve  AB  (www.koenigsegg.com)  &  HPC  Wales    (www.hpcwales.co.uk)     Further  details  at  www.hpcwales.co.uk/koenigsegg-­‐smarter-­‐thinking   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 6. In  3  years,  Icon  developed   both  a  foothold  in  and   secured  an  investor  from   Japan……     Entry  into  Japanese  Market   ICON  HQ,  Windsor   IDAJ  HQ,  Yokohama   ! Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 7. •  Prior  to  2010,  Icon  had  focused  upon  mainly   customers  in  Europe  (with  some  early  penetra*on   into  the  USA)   •  A  strategy  to  expand  into  the  Far  East  was  an   integral  part  of  Icon’s  desire  to  become  a  global   player  in  CFD  technology   •  ICON  had  proven  an  open  source-­‐based  CFD  process   could  be  both  produc*ve  and  cost-­‐effec*ve   •  Japan  is  technology  -­‐  driven  and  recep*ve  to  new   innova*on  –  and  was  a  natural  choice   Why  Japan?   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 8. •  ICON  had  exis*ng  customers  of  its  CFD  process   for  automo*ve  design  in  Europe  and  USA   •  Japan  has  a  diverse  &  significant  auto  industry   Motor  Vehicle  Produc*on  by  Country    Source  :  OICA  2010   Why  Japan?   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 9. Icon’s  Journey   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 10. •  Given  the  language  and  cultural  differences  between  Japan   and  the  UK:   –  Icon  sought  help  and  guidance  from  UKTI   •  Via  their  “Overseas  Market  Introduc*on  Service”  (OMIS),                UKTI  in  Tokyo:   –  Provided  assistance  in  iden*fying  and  contac*ng  various   companies  of  interest  to  Icon   –  Iden*fied  poten*al  academic  and  commercial  partners   –  Made  ini*al  approaches  to  target  contacts   –  Produced  a  report  summarising  the  fact-­‐finding  ac*vity   –  Arranged  mee*ngs  with  Icon-­‐selected  and  interested  par*es   –  Assisted  with  travel  arrangements   •  Enabled  a  first  produc*ve  ICON  visit  to  Japan   2010:  Planning  &  First  Visit     Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 11. •  ICON  secures  its  first  Japanese  customer  at  the   end  of  the  year   •  ICON  places  Far  East  plan   on  hold  for  6  months  when:   •  11th  March  2011  –  Tsumani   disaster  strikes  in  Japan   – Nearly  20,000  people  died  or   missing  ⅓  million  remain  in   temporary  accommoda*on   a_er  12  months    (source:  Na*onal  Police  Agency  of  Japan  Feb  2012)     2011:  Natural  Disaster  in  Japan   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 12. •  Further  visits  to  Japan  and  increase  in  customers   •  Mee*ng  with         –  Provided  data  on  Japanese  business  protocol   –  Informa*on  on  employment  costs,  salaries,  etc.   –  Offered  an  op*on  of  Japanese  “quick  start”  office   •  Q4  Strategic  Japanese  partnership  announced  with  premium   reseller  for  2013     “ICON  And  IDAJ  Enter  Into  A  Global  Partnership  &  Strategic   Distribu?on  Agreement  To  Serve  The  Far  East  Market”     (source:  iconcfd.com  press  statement  29/10/12)       2012:  Building  Rela*onships   16/01/2014   Arrows  to  Japan  Symposium,  London  
  • 13. •  Further  visits  in  Japan   •  Reseller  partnership  evolves  into  investment   rela*onship     “IDAJ  Co.,  Ltd.  Acquires  a  Controlling  Stake  in  ICON   Technology  &  Process  Consul?ng  Ltd.”    (source:  iconcfd.com  press  statement  13/3/13)       2013:  Further  Progress   www.idaj.co.jp   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 14. •  Japanese  business  culture  based  upon  hierachy   and  formality   •  Trust  is  an  important  apribute  in  any  quality   business  rela*onship,  none  more  so  than  in   Japan  -­‐  this  takes  *me  to  build  don’t  rush  or   expect  instant  results   •  Dress  code,  punctuality  and  posture  are  essen*al   elements  for  conduc*ng  mee*ngs  in  Japan,  take   *me  to  plan  and  brief  staff   Observa*ons   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 15. •  Check  in  advance  with  your  hosts  whether  a   translator  should  apend  a  mee*ng,  if  so  ensure   that  a  pre-­‐brief  mee*ng  is  held  with  the   interpreter.       •  Reduce  content  of  Powerpoint  presenta*ons  –   each  message  takes  twice  as  long  to  deliver   •  Ad  hoc  selling  in  Japan  is  less  likely  than  in  some   other  regions  so    be  prepared  for  long  sales   cycles  –  but  this  is  balanced  by  quality,  long-­‐term   rela*onships   •  Try  to  find  a  local  partner   Observa*ons   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 16. •  Arrange  a  Japan  Rail  Pass  prior  to  travel   –  hpp://www.japan-­‐rail-­‐pass.com  (7days  pass:  £161   standard  or  £215  first  class)   –  Rail  is  the  principal  form  of  transport  inter-­‐region     •  Book  hotels  well  in  advance  and  shop  around  –   Japan  can  be  expensive   •  If  travelling  alone,  consider  using  smartphone  apps   for  assis*ng  with  reading  of  signs  and  food  menus,   etc.    For  example  “Camdic*onary”  (www.ins*g.com)   -­‐  other  translators  are  available   General  Tips  for  SMEs   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 17. •  Print  out  maps  in  advance  of  mee*ng  loca*ons   with  Japanese  place  names  to  hand  to  taxi  driver   for  transfer  from  train  sta*ons   •  If  on  a  first  visit,  ensure  that  a  local  partner  or   trade  associa*on  can  advise  you  on  various   aspects  to  make  the  most  out  of  your  business   trip   General  Tips  for  SMEs   Arrows  to  Japan  Symposium,  London  16/01/2014  
  • 18. Transforming Ideas into Commercial Reality!   The Author gratefully acknowledges all sources used in this presentation.! ! ! ! ! ! ! Copyright © Comercia Limited 2014! ! 17 Ensign House, Admirals Way, Canary Wharf, London E14 9XQ, UK! ! www.co-mercia.com Tel. +44 (0) 207 863 7948!