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1 of 46
+
THE NOW BUYER
OUR SPEAKERS
Denise Chudy
denise@lotlinx.com
312.375.5448
Dave Spannhake
dave@reunionmarketing.com
919.259.4614
+3
Agenda
1. Welcome
Dave Spannhake, Founder of Reunion Marketing
Denise Chudy, CEO of LotLinx, Inc.
2. Introducing the NOW Buyer
4. Building Marketing Strategies to Drive NOW Buyers to Your Site
Progress
3. Understanding YOUR NOW Buyer
5. Making an Impact: Building an Effective Marketing Budget
6. Q&A
+2
THE CURRENT AUTOMOTIVE MARKETPLACE
17.5 million sold new units in 2015
All-time high, surpassing 17.4 in 2000
Comparisons – 12.6 in EU and 1.3 in Mexico
United States population – 318.9 million
5.5% of the population bought a new car last year
The average month then sees 0.4% of the
population is purchasing a new vehicle
+4
INTRODUCING THE ‘NOW BUYER’
That 0.4% of the population buying a car each
month is where the marketing battleground is.
What portion of that 0.4% are opportunities
for your dealership to sell a car?
What is the most effective way to influence
them through your marketing plan?
5
+
POLL QUESTION #1
6
+
How much of your marketing budget is spent on traditional media,
including TV, Print and/or Radio?
A. NONE – I’m 100% digital
B. Less than 25% on traditional media
C. 25% - 50% on traditional media
D. Over 50% on traditional media
THE AVERAGE DEALER MARKETING SPEND
7
+
ENTIRE POPULATION MEDIA CONSUMPTION
8
+
GROSS MARGINS CONTINUE TO DROP
OUR OPPORTUNITY IS
TO INCREASE SALES
WHILE CUTTING THE
MARKETING COSTS
PER CAR SOLD
2015 NADA STUDY
$616 IS THE AVERAGE
COST TO MARKET
EVERY SOLD VEHICLE
ACROSS THE COUNTRY
9
+
HOW IS THE NOW BUYER CHOOSING THEIR CAR?
10
+
More time online Less time in dealerships
Visits to your VDPs
Specific Searches
on Search Engines
Inventory
Searches on Auto
Sites
Reading/Watching
Automotive
Reviews
Other Online
Behavior
DIGITAL SIGNALS FROM A NOW BUYER
11
+
BUILD A MARKETING PLAN AROUND THE NOW BUYERS
If 0.4% of the market is in the market any
given month to purchase a new vehicle,
start your digital marketing plan focusing on
influencing that audience.
GO AFTER THE ‘NOW BUYER’
FIRST
12
+
AND DRIVE NOW BUYERS TO YOUR WEBSITE
You are the sole voice on your own site, and your
enhanced conversion rates show it
Create a marketing plan to get NOW Buyers
to your Vehicle Details Pages
Lean into your strategy by maximizing views of VINs that
natural attract your NOW Buyers; fill in gaps
13
+
UNDERSTANDING YOUR NOW BUYER
What are the natural VINtentions on your site?
In other words, what are you known for in your market,
and what are your “right to win” VINs?
14
+
UNDERSTANDING YOUR NOW BUYERS
Feed Data + Google Analytics =
Which NOW Buyers am I reaching and which am I Missing
15
+
VDPViewspast30Days
Your VINs
Goal = 30 in 30
O
n
T
a
r
g
e
t Need a Boost Need Views
UNDERSTANDING YOUR NOW BUYER
Example: Chevy Tahoes
Direct & SEO = 22 VDP views per
VIN in 30 days
16
+
Recommendation:
Boost paid traffic to these VINs
to maximize your strongholds
UNDERSTANDING VINS IN NEED OF NOW BUYERS
17
+
Ex: 15 New Sonics
Direct & SEO = 3.3 VDP
views per VIN in 30 days
Recommendation:
Invest in traffic to get these cars
seen by NOW buyers
UNDERSTANDING VINS IN NEED OF NOW BUYERS
Ex: Acura TLX
89 on lot, averaging 1 VDP view from
SEO & Direct in 30 days
18
+
3.2 VDP views from SEO &
Direct in 90 days
Average DOL = 111
BUILD A MARKETING PLAN AROUND NEEDED NOW BUYERS
19
+
DRIVE TRAFFIC TO YOUR WEBSITE
There are no competitors on your website, where
you have the opportunity to be the sole influencer.
Focus paid media on the VINs that drive your
business as well as those that need traffic
Build a robust Search Engine Optimization strategy
(and don’t just “check the SEO box”)
20
+
WHAT IS THE PURPOSE OF SEO & SEM?
Be found where demand exists.
21
+
CREATE RESULTS LIKE THIS
2017 audi a4 for sale near upper saddle river
22
+
IDENTIFY SEARCH VOLUME IN YOUR MARKET
»Google AdWords Keyword
Planner
»MOZ
»SEM Rush
»SpyFu
»Answerthepublic.com
Tools You
Can Use:
23
+
BUILD CONTENT AROUND THOSE LOCAL SEARCHES
24
+
BUILD CONTENT AROUND THOSE LOCAL
SEARCHES
25
+
BUILD CONTENT AROUND THOSE LOCAL
SEARCHES
26
+
• Core Models
• High Margin VINs
• Red Tag VINs
• Aged Inventory
• New over 90 days
• Used over 30 days
• Price Drop VINs
• Orphaned VINs
• Low Traffic VINs
VINVERTISE VINS THAT MATTER MOST TO YOU
27
+
POLL QUESTION #2
6
+
I actively use Google Analytics to monitor and measure my
SEO, Direct and Paid Marketing efforts
A. YES
B. NO
C. How do I do that?
MEASURE YOUR SUCCESS WITH GOOGLE
ANALYTICS
28
+
REQUIRED: METRICS VIA GOALS IN GA
29
+
DRIVE TRAFFIC TO ALL OF YOUR VEHICLES
+31
Understand your current
inventory distribution
through vehicle pageviews.
Just like on the lot, the
more “virtual tire kickers”
the faster your inventory
turn will be.
Find ways to get all of your
inventory exposed in your
marketing plan.
RETARGET THEM WITH A HEAVY FREQUENCY
30TIMES
A MONTH
+32
33
+
MEASURE & ASSESS THIRD PARTY WEBSITE SUCCESS
KPIS to Measure
• Amount Spent
• Cost Per Vehicle Viewed
• Cost Per Lead
• Percentage of Inventory Viewed
Viewed
STIMULATE INTEREST AMONG NOW BUYERS
TARGET SPECIFIC AUDIENCES
• Customer Database - Everyone
• Customer Database – Service
• Customer Database – Lease/Finance
• Max-Market Prospects– 90 Days to Buy
• In-Market Prospects – 180 + 365 Days
• Retargeting Ads
• Lookalike Ads
• Page Likes
• LotLinx DeeplinkingTM for Facebook Blast
34
+
TRADITIONAL MEDIA KPIs TO KNOW
Tier 1 and Tier 2 advertising are
often the vast majority of stimulus
marketing spends in most markets.
FREQUENCY – how many times are you getting that
message in front of them during the media cycle?
REACH – what percentage of your target
audience are you getting your messaging to?
CPM – what is the average cost it takes to get in front of every
1,000 people (this is a good comparison for all media types)
How much awareness and
stimulus are you creating
with your spends?
+35
IS YOUR TRADITIONAL SPEND MAKING AN IMPACT?
With the average
person seeing more
than 10,000 ads a
month and noticing
more than 4,500 ads
what kind of frequency
does your messaging
need to have to make
an impact?
+36
HOW MUCH OF YOUR BUDGET FOCUSES ON THE NOW BUYER?
37
+
• 5 Rooftop Group
• SEO + SEM + Social + LotLinx
• $63,000 Reduction in Monthly Advertising Spend
• 17% Increase in Sales YOY
• Cost Per Sales Before Reunion Marketing = $529
• CPS After Reunion’s Focused “NOW Buyer” Approach = $322
JACK DANIELS: A NOW BUYER SUCCESS STORY
38
+
SEO Domination Focused VIN Marketing on LotLinx
JACK DANIELS: A NOW BUYER SUCCESS STORY
38
+
Sold VINs
CONTACT US!
39
+
Denise Chudy
denise@lotlinx.com
312.375.5448
Dave Spannhake
dave@reunionmarketing.com
919.259.4614
Free digital strategy assessment, including SEO strength
YOUR OFFER
40
+
Dave Spannhake
dave@reunionmarketing.com
919.259.4614
CONTACT US!
39
+
Denise Chudy
denise@lotlinx.com
312.375.5448
Dave Spannhake
dave@reunionmarketing.com
919.259.4614
UNDERSTANDING YOUR NOW BUYER
How Many and Which VINs
Get you to 30 in 30?
41
+
Cobalt’s Seminole Study, 2012 LotLinx 2016
MEASURING NOW BUYER IMPACT: 3 METRICS
42
+
1. Did the VIN move?
MEASURING NOW BUYER IMPACT: 3 METRICS
43
+
2. At what rate?
NEW EXAMPLE
USED EXAMPLE
MEASURING NOW BUYER IMPACT: 2 METRICS
44
+
3. Have you seen engagement on those VINs?

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Digital Dealer Webinar - The Now Buyer - 2016-12

  • 2. OUR SPEAKERS Denise Chudy denise@lotlinx.com 312.375.5448 Dave Spannhake dave@reunionmarketing.com 919.259.4614 +3
  • 3. Agenda 1. Welcome Dave Spannhake, Founder of Reunion Marketing Denise Chudy, CEO of LotLinx, Inc. 2. Introducing the NOW Buyer 4. Building Marketing Strategies to Drive NOW Buyers to Your Site Progress 3. Understanding YOUR NOW Buyer 5. Making an Impact: Building an Effective Marketing Budget 6. Q&A +2
  • 4. THE CURRENT AUTOMOTIVE MARKETPLACE 17.5 million sold new units in 2015 All-time high, surpassing 17.4 in 2000 Comparisons – 12.6 in EU and 1.3 in Mexico United States population – 318.9 million 5.5% of the population bought a new car last year The average month then sees 0.4% of the population is purchasing a new vehicle +4
  • 5. INTRODUCING THE ‘NOW BUYER’ That 0.4% of the population buying a car each month is where the marketing battleground is. What portion of that 0.4% are opportunities for your dealership to sell a car? What is the most effective way to influence them through your marketing plan? 5 +
  • 6. POLL QUESTION #1 6 + How much of your marketing budget is spent on traditional media, including TV, Print and/or Radio? A. NONE – I’m 100% digital B. Less than 25% on traditional media C. 25% - 50% on traditional media D. Over 50% on traditional media
  • 7. THE AVERAGE DEALER MARKETING SPEND 7 +
  • 8. ENTIRE POPULATION MEDIA CONSUMPTION 8 +
  • 9. GROSS MARGINS CONTINUE TO DROP OUR OPPORTUNITY IS TO INCREASE SALES WHILE CUTTING THE MARKETING COSTS PER CAR SOLD 2015 NADA STUDY $616 IS THE AVERAGE COST TO MARKET EVERY SOLD VEHICLE ACROSS THE COUNTRY 9 +
  • 10. HOW IS THE NOW BUYER CHOOSING THEIR CAR? 10 + More time online Less time in dealerships
  • 11. Visits to your VDPs Specific Searches on Search Engines Inventory Searches on Auto Sites Reading/Watching Automotive Reviews Other Online Behavior DIGITAL SIGNALS FROM A NOW BUYER 11 +
  • 12. BUILD A MARKETING PLAN AROUND THE NOW BUYERS If 0.4% of the market is in the market any given month to purchase a new vehicle, start your digital marketing plan focusing on influencing that audience. GO AFTER THE ‘NOW BUYER’ FIRST 12 +
  • 13. AND DRIVE NOW BUYERS TO YOUR WEBSITE You are the sole voice on your own site, and your enhanced conversion rates show it Create a marketing plan to get NOW Buyers to your Vehicle Details Pages Lean into your strategy by maximizing views of VINs that natural attract your NOW Buyers; fill in gaps 13 +
  • 14. UNDERSTANDING YOUR NOW BUYER What are the natural VINtentions on your site? In other words, what are you known for in your market, and what are your “right to win” VINs? 14 +
  • 15. UNDERSTANDING YOUR NOW BUYERS Feed Data + Google Analytics = Which NOW Buyers am I reaching and which am I Missing 15 + VDPViewspast30Days Your VINs Goal = 30 in 30 O n T a r g e t Need a Boost Need Views
  • 16. UNDERSTANDING YOUR NOW BUYER Example: Chevy Tahoes Direct & SEO = 22 VDP views per VIN in 30 days 16 + Recommendation: Boost paid traffic to these VINs to maximize your strongholds
  • 17. UNDERSTANDING VINS IN NEED OF NOW BUYERS 17 + Ex: 15 New Sonics Direct & SEO = 3.3 VDP views per VIN in 30 days Recommendation: Invest in traffic to get these cars seen by NOW buyers
  • 18. UNDERSTANDING VINS IN NEED OF NOW BUYERS Ex: Acura TLX 89 on lot, averaging 1 VDP view from SEO & Direct in 30 days 18 + 3.2 VDP views from SEO & Direct in 90 days Average DOL = 111
  • 19. BUILD A MARKETING PLAN AROUND NEEDED NOW BUYERS 19 +
  • 20. DRIVE TRAFFIC TO YOUR WEBSITE There are no competitors on your website, where you have the opportunity to be the sole influencer. Focus paid media on the VINs that drive your business as well as those that need traffic Build a robust Search Engine Optimization strategy (and don’t just “check the SEO box”) 20 +
  • 21. WHAT IS THE PURPOSE OF SEO & SEM? Be found where demand exists. 21 +
  • 22. CREATE RESULTS LIKE THIS 2017 audi a4 for sale near upper saddle river 22 +
  • 23. IDENTIFY SEARCH VOLUME IN YOUR MARKET »Google AdWords Keyword Planner »MOZ »SEM Rush »SpyFu »Answerthepublic.com Tools You Can Use: 23 +
  • 24. BUILD CONTENT AROUND THOSE LOCAL SEARCHES 24 +
  • 25. BUILD CONTENT AROUND THOSE LOCAL SEARCHES 25 +
  • 26. BUILD CONTENT AROUND THOSE LOCAL SEARCHES 26 +
  • 27. • Core Models • High Margin VINs • Red Tag VINs • Aged Inventory • New over 90 days • Used over 30 days • Price Drop VINs • Orphaned VINs • Low Traffic VINs VINVERTISE VINS THAT MATTER MOST TO YOU 27 +
  • 28. POLL QUESTION #2 6 + I actively use Google Analytics to monitor and measure my SEO, Direct and Paid Marketing efforts A. YES B. NO C. How do I do that?
  • 29. MEASURE YOUR SUCCESS WITH GOOGLE ANALYTICS 28 +
  • 30. REQUIRED: METRICS VIA GOALS IN GA 29 +
  • 31. DRIVE TRAFFIC TO ALL OF YOUR VEHICLES +31 Understand your current inventory distribution through vehicle pageviews. Just like on the lot, the more “virtual tire kickers” the faster your inventory turn will be. Find ways to get all of your inventory exposed in your marketing plan.
  • 32. RETARGET THEM WITH A HEAVY FREQUENCY 30TIMES A MONTH +32
  • 33. 33 + MEASURE & ASSESS THIRD PARTY WEBSITE SUCCESS KPIS to Measure • Amount Spent • Cost Per Vehicle Viewed • Cost Per Lead • Percentage of Inventory Viewed Viewed
  • 34. STIMULATE INTEREST AMONG NOW BUYERS TARGET SPECIFIC AUDIENCES • Customer Database - Everyone • Customer Database – Service • Customer Database – Lease/Finance • Max-Market Prospects– 90 Days to Buy • In-Market Prospects – 180 + 365 Days • Retargeting Ads • Lookalike Ads • Page Likes • LotLinx DeeplinkingTM for Facebook Blast 34 +
  • 35. TRADITIONAL MEDIA KPIs TO KNOW Tier 1 and Tier 2 advertising are often the vast majority of stimulus marketing spends in most markets. FREQUENCY – how many times are you getting that message in front of them during the media cycle? REACH – what percentage of your target audience are you getting your messaging to? CPM – what is the average cost it takes to get in front of every 1,000 people (this is a good comparison for all media types) How much awareness and stimulus are you creating with your spends? +35
  • 36. IS YOUR TRADITIONAL SPEND MAKING AN IMPACT? With the average person seeing more than 10,000 ads a month and noticing more than 4,500 ads what kind of frequency does your messaging need to have to make an impact? +36
  • 37. HOW MUCH OF YOUR BUDGET FOCUSES ON THE NOW BUYER? 37 +
  • 38. • 5 Rooftop Group • SEO + SEM + Social + LotLinx • $63,000 Reduction in Monthly Advertising Spend • 17% Increase in Sales YOY • Cost Per Sales Before Reunion Marketing = $529 • CPS After Reunion’s Focused “NOW Buyer” Approach = $322 JACK DANIELS: A NOW BUYER SUCCESS STORY 38 +
  • 39. SEO Domination Focused VIN Marketing on LotLinx JACK DANIELS: A NOW BUYER SUCCESS STORY 38 + Sold VINs
  • 40. CONTACT US! 39 + Denise Chudy denise@lotlinx.com 312.375.5448 Dave Spannhake dave@reunionmarketing.com 919.259.4614
  • 41. Free digital strategy assessment, including SEO strength YOUR OFFER 40 + Dave Spannhake dave@reunionmarketing.com 919.259.4614
  • 42. CONTACT US! 39 + Denise Chudy denise@lotlinx.com 312.375.5448 Dave Spannhake dave@reunionmarketing.com 919.259.4614
  • 43. UNDERSTANDING YOUR NOW BUYER How Many and Which VINs Get you to 30 in 30? 41 + Cobalt’s Seminole Study, 2012 LotLinx 2016
  • 44. MEASURING NOW BUYER IMPACT: 3 METRICS 42 + 1. Did the VIN move?
  • 45. MEASURING NOW BUYER IMPACT: 3 METRICS 43 + 2. At what rate? NEW EXAMPLE USED EXAMPLE
  • 46. MEASURING NOW BUYER IMPACT: 2 METRICS 44 + 3. Have you seen engagement on those VINs?