Darren is an experienced Openreach engineer who works installing fibre in the Dundee/Angus area. Over the past year, Darren has performed well in quality and productivity, ranking in the top 10% of his team. Darren takes pride in his work, is customer-focused, honest, a positive team player, and understands how his role contributes to Openreach's overall success. His manager thanks Darren for his hard work and good performance over the past year.

1. 13 weekdata. – Workflow
Jobs Closed 1237
Sent to Other Group 194
SkillsChanged 504
Tasks Appointed 109
Potential FurthersSaved 1037
Homeward Bound 2558
Total Jobs Modified 0
Truck RollsSaved 1237
Est. Savings
£
228,960.00
Overall performance byDarrenwhile workingasanengineerinService DeliveryhasbeenGoodand
Darren hasdeliveredagoodsetof resultsthroughoutthe year.RatingforDarren duringthisperiod
isAchievesStandards. Darrens an OpenreachService Deliveryengineer. Darren worksmainly in
the Dundee /Angus patch . He is an experiencedengineerwhoworksinthe Openreachnetwork
installingFibre. Darenworksa5 day weekpatternof 0800-1552 . Overthe yearin the 2 key
objectives applicabletoDarren - Quality,Productivity Darren has performedwell andis .This has
put Darrenin the top Quintile inthe SOMpatchon TBW latterlyDarrenhas changed teamswith
Service deliveryandhasalsobeenonsecondmenttoThe WorkManager Control underthe Right
FirstTime Project. .
Highlightswere Productivity forwhichDarrenwasalways inthe top10% rankingwithinthe SOM
team
PRIDE
Darren isa conscientiousworkerwhotakespride inhisqualityof workmanshipandhasa good
knowledge of the Fibre product. Evidence fromfieldvisits have beenpositive . Darren is
trustworthyandable to geton withthe jobwiththe minimumof supervisionorinputfrom
myself, He contributespositivelyinwhateverteamhe isinand putshisheart intohisrole. He works
to and followshisjobstandards. He is keentolearnand develophis personalskill base andtookon
a newchallenge takingonasecondmentwithin inthe Control environment.
CUSTOMER
Darren isvery customerfocussedandfullyunderstandsthe keyimportance of deliveringonour
customerpromise whichhasbeen reflectedinhisEAOSresult. He will workonif requiredtofinish
a job at the endof day and take ownershipof anycustomerissueswhenonsite .Darren is able to
explainthings and appreciatesthe needtokeepitsimple .He always displaysa positive image of
Openreachduringfieldvisits withasmart appearance andpleasantmanner andmakesfull use of
the RARA process,as part of hisjobstandardrequirements.Overall Darrenhasa good
understandingof howhisworkfitsintodeliveringexcellentservice and shows a verygood

2. commitmenttothe needsof ourcustomers understandingwhattheyrequire. One customerMark
Decon- faultref NS8ATY96 -01343545914 said that Darrenwas the most polite andhelpful person
he has everspokentoinBT and Openreach. OnanotheroccasionDarrentooktime to helpa
customerwithhearingdifficulties- faultref es5bvg16
HONESTY
Darren is punctual, hissignrecordon is good,andhe respondstofeedbackinapositive manner
Bookingpractisesare accurate and logsheetsare keptupto date.
Darren treats hiscolleague andthe customers otherswithrespectand canbe trusted to follow
throughon hisjobstandards& jobdescription&agreedactions Darrenappreciatesthe key
requirementtooperate ina safe mannerandunderstandsthe importance of complyingwithall
securityregulation andhealthandsafetyguidelinesatall times.
TEAM
Darren isa positive teamplayer,veryhelpful andreadilyassistshiscolleaguesasrequired. He isa
confidentmemberof the team and keentoprogress Darrenlistenstootherswithrespect andwill
share viewswithothermembersof the team. He isveryhelpful toeveryonehe comesincontact
withand e-cardreceivedfrom OMKerrie Nisbetasfollows:“DarrenIwouldlike tothankyouforall
your helpandguidance .You have helpedme and myteamand withyourpleasantandhelpful
nature I have beenable toguide theminthe rightdirection. thankyouKerrie Nisbet”
Darren has receivedpositive feedbackfromsome of the engineersinthe filedwhilecoveringthe
controller role. Andane-cardwas receivedfromSOMMark Wrightsonas follows: - Iwouldlike to
personallythankyouforyourhelpinprogressing the stuckjobslistyesterday.Yourresponse was
terrificandreallyhelpedcleanupoursystemstoimprove the accuracy of our planningteams.
CHANGE
Darren understandshisownrole fitsintothe overall Openreachpicture andhow hiscontribution
can make the difference.He isconfidentand capable of workingthroughbarriers togetthe job
done. In the comingyearwe continue toface some difficultchallengesanditiskeythat Darren
continuesto supportthe teamtowards workingmore efficiently,usingthe toolsandenablers
available tousto deliverthe bestresultwe can.
Darren participatedasa Challenge Cupadjudicatorinwhichhe helpedtojudge the Challenge Cup
entries.
I am thankful to Darren forhis hard work, effortandsupportoverthe last year while inthe
BVG124 TEAM whichhasbeenappreciatedand askthat he continue to deliveragood performance
and worktowards achievingthe teamtargetsand progressupthe rankingswithinthe SOMpatch in
whicheverteamhe movesinto.