Darren Esposito received a Certificate of Recognition for providing excellent customer service. He was nominated by a customer who wrote to praise Darren for being polite, patient, helpful, and ensuring she understood his explanations. The customer hoped that Darren's employer would appreciate him as an excellent staff member.

1. Certificate of Recognition
Thank You
Darren Esposito
August 31, 2015
Nomination – I received this email from a customer which Darren had dealt with - Dear Sir/Madam I write
to inform you of the excellent service I have recently received from a young person called Darren. It is not
very often in today's day and age that people are polite and patient. I found this young man not only
extremely helpful, but very patient and informative. He explained everything to me slowly and made sure
that I understood what he was saying. All I can say is I hope that BT appreciate this young man and value
him as an excellent member of staff and I hope he will go a long way with your company. Thanking you,
please pass on my regards to Darren , Regards, Rhiannon Turner (Mrs)
Nominated by – Susan Hogg