1. ESAs are not permitted in
classrooms, grocery stores, or
other public venues without
permission of each venue
and/or facility management.
No.
Service & Emotional Support Animals 101
Animal
Service Animal (SA)
Canines or Miniature Horses
Emotional Support
Animal (ESA)
Definition
University
Housing
Public & Shared
Spaces
A canine or a miniature
horse that is individually
trained to perform work
or tasks for the benefit of
a person with a disability.
Permitted in housing. Students
are encouraged to contact
the Disability Resource Center
(DRC) to record their service
animal and explore if they are
eligible for additional support
services.
Permitted in public and
shared spaces. Campus
constituents may not ask for
documentation, but can only
ask 2 questions (See Below).
Any animal that provides
comfort or support for a person
with a disability, but does not
have any individualized training
to perform work or tasks.
Permitted in housing. If students
would like to bring their ESA to
live in University Housing, they
must contact the DRC and receive
approval for this accommodation.
Service Animals
Will Not:
• Pull on leash
• Wander or deviate from owner
• Act aggressively
• Display hyperactive behaviors
• Engage in destructive behaviors
• Ignore handler’s commands
A person with a disability cannot be asked to remove their service animal
from the premises unless: (1) the dog is out of control and the handler does
not take effective action to control it or (2) the dog is not housebroken.
When there is a legitimate reason to ask that a service animal be removed,
staff must offer the person with the disability the opportunity to remain
without the animal’s presence.
Legal ways to verify whether the animal is a Service Animal
Is the animal required
because of a disability?
What work or task has the
animal been trained to do?
Asking the individual about
their disability.
Asking Individual to show a
license, certification or ID as
proof of training.
Demanding that the individual
demonstrate training and/or
care of the service animal.
Tel: (805) 756-1395 E-mail: drc@calpoly.eduHave questions?
Trained