2. ABOUT COMPANY
Global Service - From Beginning to End
“GameDex is a comprehensive service company specializing in games,
transforming the challenges and dreams of developers into success
with our experience in successful global projects.”
Business Line
Service
Management
Localization QA
Web UI / UX
Development Consulting
01
Name :
Business Reg. No.:
CEO :
Date of Foundation:
Address 1:
Address 2:
Address 3:
No. of Employees :
Gross Profit :
GameDex Corp.
144-87-00392
Bae, Junsuk
April 5th, 2016
- 4F, 324 Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
- 4F, Daehyun Building, 315 Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
- 5F, Yeoam Building, 10 351th St., Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
202
$7.05 million (as of 2020)
3. GAMEDEX PORTPOLIO
Global Service - From Beginning to End
02
Global Service Management
Global Customer Service
Global Localization
Game Quality Assurance & FUN QA
“We provide customized service to users based on our
expertise gained from successful projects in Korea
and the world.”
4. GAMEDEX PORTPOLIO
Global Service - From Beginning to End
02
Global Service Management
Global Customer Service
Global Localization
Game Quality Assurance & FUN QA
“We provide customized service to users based on our
expertise gained from successful projects in Korea
and the world.”
5. GAMEDEX PORTPOLIO
Global Service - From Beginning to End
02
Global Service Management
Global Customer Service
Global Localization
Game Quality Assurance & FUN QA
“We provide customized service to users based on our
expertise gained from successful projects in Korea
and the world.”
6. GAMEDEX PORTPOLIO
Global Service - From Beginning to End
02
Global Service Management
Global Customer Service
Global Localization
Game Quality Assurance & FUN QA
“We provide customized service to users based on our
expertise gained from successful projects in Korea
and the world.”
7. GAMEDEX PORTPOLIO
Global Service - From Beginning to End
02
Global Service Management
Global Customer Service
Global Localization
Game Quality Assurance & FUN QA
“We provide customized service to users based on our
expertise gained from successful projects in Korea
and the world.”
8. GAMEDEX SOLUTION
Global Service - From Beginning to End
03
Games and Service - We Link Them Together
Service Project
Management
&
Global Game CS
Game Consulting
&
Game QA
Game Localization
Webtoon Localization
&
Linguistic QA
Web Development
&
Web/App Design
GameDex provides clients with the highest quality of localization for mobile, PC, consoles, webtoons, and media.
Alongside localization, QA and game management services are available as well.
Each service will be managed by specialized managers who will do their best for your success.
9. GAMEDEX DETAILS
Global Service - From Beginning to End
04
Launching Games
Tailored Plans for
Each Game and Country
Experienced in servicing games in
EN, ZH, JA, RU, FR, and DE
Planning live service
Choosing appropriate community platforms
Writing service policies and processes
Communication
User-centered Communication
Communicating with
users’ emotions in mind
Using appropriate tone and manner for
each game and user group
Quick and clear response to community
sentiments
Notice and Events
Quick & Clear Notice/Announcement
and Various Event Planning
Posting quick and clear notice on various issues
Customized style for each game and user group
Organizing in-game and community events
Various events for milestones, holidays, etc.
Planning profitable BMs in events
Policy and Process
Adapting to Rapidly Changing Trends in Each Country
and Suggesting the Best Policies and Processes
Service-ready with various policies such as purchases,
registration, account deletion, and end of service
Developing new policies, performing risk analysis on
and improving existing policies
Optimizing various processes
Analysis, Maintenance, and Response
Analyzing Various Issues and User Behavior
Assessing and managing user needs
Offering suggestions to resolve complaints
Planning specific VIP-managing measures for each game
Customized VIP care with our expertise
Managing critical issues such as policy changes and game bugs
Handling issues regarding the
Content Dispute Resolution Committee
“We provide comprehensive, customized service to
help each game thrive with our expertise in domestic
and global projects.”
Service Project Management
START
10. GAMEDEX DETAILS
Global Service - From Beginning to End
04
Analyzing Games and Tools
Analyzing and Suggesting
Improvements on Games and Tools
Playing and analyzing games
Analyzing various game tools and
suggesting improvements
CS Leadership Training
Systematic QC and Training on Service Delivery
Conducting regular training sessions
on service mindset and security
Conducting regular QC on
handled 1:1 inquiries and calls
Receiving and discussing daily issues and responses
Analyzing and managing mishandled cases
“We deliver CS that wins customers’ hearts and minds
with a service-oriented mindset and systematic
management.”
CS (Customer Satisfaction)
Global Customer Support
Exceptional Customer Support
In-house language professionals for
EN/ZH/JA/RU/FR/DE
Troubleshooting through 1:1 inquiry,
reviews, and calls
Collecting/delivering major player needs
Focus on VIP management
Monitoring
Quick Spotting and Handling of Issues
Around-the-clock monitoring
Quick and systematic issue checking
Establishing CS Infrastructure
Establishing a Fast and Systematic CS Infrastructure
Establishing systems to handle inbound 1:1 inquiries and calls
Planning, creating, and maintaining service tools
11. GAMEDEX DETAILS
Global Service - From Beginning to End
04
Dev/Live FQA
Fun QA That Is Differentiated
Verifying fun factors in
developed builds
Predicting public response
in current state
Analyzing live services and
providing feedback
Providing feedback on
future updates
Analyzing Directing/Development
Analyzing Fun Factors and Providing Feedback
Saving development cost and time by analyzing
fun factors in planning stages
Testing Dev/Live builds before public release
Provide references and feedback for the game’s
future direction
Providing reference for and feedback on
anticipated issues
Analyzing Game Logs and Users
Systematic Analysis on Game Logs and Users
Providing accurate diagnosis through proper log
analysis
Analyzing user sentiment with the dedicated Fun
QA team
“We are the only independent game consulting lab in Korea,
providing distinct game consulting services.”
Game Consulting
Game Consulting Point
Game Content and
Log Analysis
Global Market
Trend Analysis
Global Player
Behavior Analysis
12. Localization Flow
Play and Analyze
Contents
Prepare Term Bases
Discuss Translation Styles
Assign
Language Experts
Localization and
First Round Submission
Final Submission
and Maintenance
Post-Processing Rewriting Quality Check
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▼
GAMEDEX DETAILS
Global Service - From Beginning to End
04
Native Language Experts
Many Native Language Experts
with Deep Understanding of Games
Service in English, Chinese, Japanese,
Russian, French, and German
Translation and Proofreading
Customized Localization Service
for Games and Servicing Countries
Considering game characteristics
when translating and proofreading
Considering cultural differences
when translating and proofreading
Quick, customized translations for
events in different countries
Strict review of tone, context, and consistency
by native language experts
Quality Control
Systematic Localization Quality Control
Controlling quality with strict QC guidelines
for each language
Controlling quality with technical and
systematic Linguistic QA
Providing high quality translations through
Localization QA
“Highly-experienced gamers and language experts provide
high-quality localization services for games and target audiences.”
Localization
13. GAMEDEX DETAILS
Global Service - From Beginning to End
04
Various Web Services
Designing Websites with Convenient UI/UX
Building optimized UI/UX for any platform including PC and mobile
Developing portal services, membership, and billing
Developing independent in-game web services linked to games
Constructing IA/WBS/Flow
Various Digital Ads
Making Professional Digital Ads
Creating in-game marketing banners with high
legibility and salience
Creating UA marketing banners for high
conversion rate
Game BI/User Interface/ASO
Highlighting Games’ Key Concepts and Features
Designing app icons and screenshots for app stores
Creating game BI that suits the games and app icons
Design ergonomic UI/UX for users’ convenience
Various System Tools
Establishing Front-End & Back-End System
Developing web/game/statistics operation support tools
Web platform system modularizing technologies
Building DB and constructing/operating servers
HTML5/CSS2.1/CSS3/Javascript/jquery/json supported
Developing adaptive/responsive UX/UI
Supporting web standard/web accessibility technologies
“We provide UI/UX design best optimized for users and games
and various web modules and service tools for linking data.“
Web UI/UX/Development
14. GAMEDEX DETAILS
Global Service - From Beginning to End
04
QA Consulting
QA Process Analysis and Improvement
Establishing QA process
Conducting QA and consulting for
organizing QA teams
Consulting for quality management
solutions
Effective Build Process & Version
Management
Continuous integration (CI) for
stable code freeze
Effective version management policies
Providing Issue Management Tools
Providing bug tracking systems (BTS) for
improved productivity
Analyzing Quality Issues and Risks
Analyzing repeated problems and
critical issues
Drawing improvements by analyzing
different cases
QA Testing
Functional QA
Specification based TC build and
function tests
Experience- and investigation-based
Ad-Hoc tests
Performance QA
Testing performance under loads and stress
Exceptional/Unexpected Situation QA
Testing responses to incoming calls,
blackouts, incoming texts, etc. while playing
Maintenance QA
Maintaining quality standards after changes
such as updates, maintenances, and events,
etc. by continuous monitoring
Situational QA
Store Support
Ensuring compliance with policies
(in iOS, AOS, One Store, Amazon, etc.)
Analyzing rejected cases and
responding accordingly
Response to Market’s Featured Reviews
Checking relevant policies for getting featured
and analyzing guidelines
Platform Review
Check user verification, third-party account
linking/switching, etc.
Checking payment/refund billing system
Checking SDK policies
Compatibility Test
Device compatibility tests in various conditions
(Covering over 90% of devices in Korea)
Security Tool Test
Security and hacking tool tests
SUCCESS
“We provide professional quality assurance services
with our expertise in QA and systematic TC planning.”
QA (Quality Assurance)
15. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
GameDex Services
Pre-Registration Website
Projects
HeroBall Z
TERA: Endless War
Uncharted Wars: Oceans & Empires
Game of Dice
Pirates of the Caribbean: Tides of War
16. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
Pirates of the Caribbean:
Tides of War
38th 20th
Gunship Battle:
Total Warfare
38th 22nd
Bless Mobile
10th 14th
GameDex Services
Localization
QA & FUN QA
Service Project Management
Global CS
Game Consulting
Projects
Game of Dice
HeroBall Z
Bless Mobile
Gunship Battle: Total Warfare
Freestyle 1, 2
3on3
Uncharted Wars: Oceans & Empires
Pirates of the Caribbean: Tides of War
The War of Genesis: Battle of Antaria
CrossFire: Warzone
TERA: Endless War
Legion of Legends
17. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
Goddess of Genesis
17th 19th
Langrisser
2nd 1st
Laplace M
5th 1st
GameDex Services
Localization
QA & FUN QA
Service Project Management
CS
Game Consulting
Projects
Laplace M
Goddess of Genesis
Langrisser
Raziel
Seal: A Plot of Sweetness
18. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
My Hero Academia
16th 7th
Re:Zero – Starting Life in Another
World
73rd 73rd
GameDex Services
Service Project Management
CS
Project
Re:Zero – Starting Life in Another World
My Hero Academia
Bluetaku Pte. Ltd
EOS RED
2nd 24th
GameDex Services
QA & FUN QA
Project
EOS RED
19. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
GameDex Services
Service Project Management
CS
Project
Girl Cafe Gun
Final Gear
Minius
Minius
4th 4th
Final Gear
3rd 2nd
Girl Cafe Gun
15th 14th
20. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
K.O.F. Extreme Match
24th 21st
Illusion Connect
6th 10th
Black Desert Mobile
2nd 1st
GameDex Services
Service Project Management
CS
Projects
The King of Fighters Extreme Match
Illusion Connect
GameDex Services
Localization
Projects
Black Desert Mobile
21. GAMEDEX PERFORMANCE
Global Service - From Beginning to End
05
DAMO NETWORK LIMITED
TERA Hero
14th 12th
Random Dice: PVP Defense
8th 3rd
Bleach: The Way of Bankai
8th 8th
GameDex Services
CS
Projects
Random Dice: PVP Defense
Arena GO
GameDex Services
FGT
Projects
TERA Hero
GameDex Services
Service Project Management
CS
Projects
Bleach: The Way of Bankai
