1. Danielle Rateau
39 Page Terrace | Stoughton, MA 02072 | (857) 452-0663 | danierateau@gmail.com
OBJECTIVE____________________________________________________________________________
Seeking to an administrative position in the healthcare industry
EDUCATION___________________________________________________________________________
MassBay Community College, Wellesley, MA
Administrative Medical Office Assistant Certificate,Expected May,2016
Relevant Courses:
 Medical Terminology
 Medical Office Procedures I & II
 Medical Office Insurance and Billing
University ofMontreal,MontrealCanada
Coursework towards a Bachelor of Arts degree in Communication
Relevant Courses:Introduction to Communication, Communication Media, Research in Communication
SKILLS________________________________________________________________________________
 In-depth understanding of medical office procedures, insurance and billing issues and medical
terminology
 Able to multi-task in fast-paced environments effectively
 Excellent phone reception and customer service skills; personable and helpful manner
 Microsoft Office including Word, Excel and PowerPoint
LANGUAGES___________________________________________________________________________
 Trilingual in English, French and Haitian Creole
WORK EXPERIENCE___________________________________________________________________
Wingate Residences, Needham MA October 2014-Present
Wait Staff
 Provide quality customer care to assisted living and memory care residents
 Serve residents with special dietary and medical needs
 Demonstrate patience and caring in all interactions
Econosurance, Cambridge MA December 2013-June 2014
Client Specialist
 Answered phone calls for insurance company in fast-paced environment
 Directed calls, took messages, entered information in database
 Contacted customers regarding claims and quotes
Fido Telecommunication,Montreal, Canada July 2012-October 2012
Sale Agent (temporary position)
 Offered and explained upgraded mobile phone service plans to clients