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Crisis Intervention
Interviewing victims in the
aftermath of a crisis
Danielle Kelley, MSW
2006
Purpose
• The three major aspects of criminal
investigation are (1) to identify the
criminal, (2) to locate and apprehend him
(3) and to prove his guilt in the court.
During the course of investigation an
investigator depends on three major tools
available to him which are instrumentation,
information and, interview and
interrogation.
Objective
Catch the Criminal
instrumentation information
Interview
interrogation
Objective:
Psychological First Aid
Re-establish Coping
Providing
support
Reduce
lethality
Provide
Linkage
To
resources
Purposeful Interviewing
Interview
Victim
identification
Risk
Assessment
Evidence
Gathering
Outcome
Determination
The thousands of criminals I have seen in 40 years of law enforcement have
had one thing in common: Every single one was a liar. J. Edgar Hoover
Interview Methods
Behavioral
Kinesic
Reid
Technique
Cognitive
Forensic
“Discovering witnesses is just as important as catching criminals.” Simon
Wiesenthal
Contract for Action
• The difference between interview and
interrogation is that an interview is
conducted in a cordial atmosphere where
a witness is more comfortable physically
and psychologically. On the other hand,
whenever a person is questioned in an
uncomfortable atmosphere (interrogation
room) where he is under the psychological
pressure, it is an interrogation.
The Response Phase
Alarm
Mobilization
Response
Letdown
Reintegration
Police are actively dealing with the crisis.
Neurobiological Influences
Cortisol
Stress
hormone
Anxiety
Rapid
heart rate
Short
Attention
span
Self
destructive
The body’s reaction to stress- flight or fight.
Neurobiological Influences
Females
• Oxytocin secreted in females makes women calmer
• Oxytocin is a hormone.
Adrenal
Glands
• Senses keener
• Memory sharper
• Less sensitive to pain
serotonin
• Increases depression
• Makes person high risk for suicide
Challenge to Successful Interview?
• Our brain determines our behavior and
our responses!
Challenges to a Successful Interview
Neurobiological
Influences
Critical Incident
Stressors
Stress Vulnerability
Response Phase Challenges
• Exposure to danger
• Personal/ team
Critical
Incident
Stressor
• Effective action
limited
• Poor internal coping
Stress
Vulnerability

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CI. 3. Interview