Agile CLoud Presentation

2. Agile
Cloud
4net Technologies

3. Transition your
communication & contact
centre infrastructure
to the Agile Cloud
Create a roadmap to the cloud for complex systems
and legacy infrastructure; capitalise on existing
investments; take advantage of the latest
technology features & capabilities.

4. Empowering you to
adapt quickly to
changing ways of
working & increasing
customer expectations
Increased flexibility, scalability and resilience
Improved responsiveness, capabilities & future proofing
Reduced costs, capex and time to provision

5. Public Cloud
Cost Effective,
Scalable, Current,
‘Pay as you Go’
+ Innovation, ESP, Project Excellence
Bespoke/Functional,
Secure & Reliable,
Defined SLA
4net Agile Cloud combines the
performance, security and feature rich
functionality of a private cloud solution,
with the scalability, simplicity and ‘Pay as
you Go’ commercial model of a traditional
public cloud deployment.
What Is
Agile Cloud
Private Cloud

6. Our Public Sector
Cloud Customers

7. Our Private Sector
Cloud Customers

8. Choice
Best of breed technology partners
Avaya Mid Market / Enterprise
Avaya & Enghouse contact centre
Gamma Telecom and BT Wholesale SIP
22 WAN Suppliers
Security
Always on, always up to date
Tier 4 Equinix Data Centres
CAS-T Accredited Core Network
Cyber Essentials Plus
GDPR compliant
ISO27001
Bi-annual Penetration Test
Functionality
Latest capabilities & features
UC Collaboration and Mobility
Omnichannel Contact Centre
Third party integrations
PCI descoping
Disaster Recovery/Business Continuity plans
Flexibility
Enable operational agility
Unified Communications as a Service
Contact Centre as a Service
Flex SIP up and down
Range of service SLAs
Any time, any place, any device
Combine WAN network services
Cost Effective
Proven Return on Investment
Reduced Total Cost of Ownership
Contracted or flexible agent options
CAPEX plus OPEX or full OPEX Commercials
Simple billing
Return on Investment calculator
Managed Service
Focus on your core business
Reduced risk
Predictable, reduced costs
Proactive monitoring and maintenance
Service Delivery Management
24/7 support
Infrastructure Upgrades
Benefits

9. Collaboration
Benefit statement
Content to go here
Anytime, Any Device
Anywhere
Agile & Flexible Working
Content to go here
Employee
Productivity
Benefit statement
Content to go here
Business
Continuity
Benefit statement
Content to go here
MI & Management
Reporting
Benefit statement
Content to go here
Future
Proofing
Benefit statement
Content to go here
UCaaS
Benefits

10. Single Customer
View
Benefit statement
Content to go here
Omnichannel Contact
Centre
Agile & Flexible Working
Content to go here
MI & Management
Reporting
Benefit statement
Content to go here
Agile & Flexible Working
Benefit statement
Content to go here
GDPR & Compliance
Benefit statement
Content to go here
Future Proofing
Benefit statement
Content to go here
CCaaS
Benefits

11. Commercials
Packages
Flexible Commercial Packages & contract terms
available over a 3 or 5 year term.
Telephony User
£xxx/m
UC User
£xxx/m
Contact Centre User
£xxx/m
Option 1: Capex & Opex
Capex billed up front and
Opec billed monthly
*License fee includes:
Agile Cloud Core Build (data centre, applications, SIP)
Avaya License rental (Telephony/UC/Contact Centre)
SIP Trunks (Resilience, basic DR as standard)
4net Managed Service (SDM: Monthly or Quarterly)
NetView Monitoring (optional ‘NetFlow’ App aware)
One Major Upgrade per annum (planned with client)
SBC Security (SIP trunks and Remote Access)
Capex Opex
Professional Services ▲
Network Service Provision ▲
Handsets / Headsets ▲
WAN Rental Costs ▲
Per User Per Month License Fee* ▲
Option 2: Pure Opex
Capex and Opex billed monthly
Flex up or down
Time
Cost
Capex & Opex
Pure Opex

12. Contracted &
Flexible Agents
Graph shows example seasonal
multi-media agent estimations
Contracted Agents set at 180 agents per month
(MBV)
Flexible agents flex up monthly from agreed MBV
The cost per agent would include three licenses:
Telephony + ACCS Voice + AWFOS
Contracted Agent
3 or 5 year term
Flexible Agent
Rolling Monthly
3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60

13. Return on
Investment Calculator
We work out the full TCO
for the existing solution
Including
PBX support, Software Assurance, Pro Services, ISDN trunk
rental, Call Costs, Internet / MPLS / LAN support, On Premise
Overheads, ‘Lifecycle’ Upgrade (Major refresh project).
We plot this against the Agile Cloud Cap-Ex
simple commercials
Multi-Service WAN Connections, Per User Per Month
Licensing, Pro Services.
Can pass on the saving or use deficit to increase
user or contact centre features!
Contracted Agent
3 or 5 year term
3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60
Flexible Agent
Rolling Monthly

14. How We
Do It
Technology
Process & Technology
Without People
Alienation & employee turnover
underutilized systems
People & Technology
Without Process
Automated chaos & confusion
poor customer service
People & Process
Without Technology
Frustration & inefficiency
high cost of operation
PeopleProcess

15. Best of Breed
Technology Partners

16. Best of Breed Technology
Partners
Application
Integrations
Contact Centre
Core Telephony
Infrastructure
SIP Trunks

17. Network
Diagram