1) Conflict arises when one party perceives incompatibility between their actions or goals and the other party, and seeks change that is not agreed to.
2) Common causes of conflict include competition, perceived injustice, misperceptions of others' motives and goals, unresolved disagreements, personality clashes, differences in values, underlying stress, ego problems, and breaches of trust.
3) Four strategies for resolving conflict are contact between groups to reduce separation, cooperation, open communication, and conciliation to find agreement.
1. The document discusses two types of conflict - cognitive and affective. Cognitive conflict, which is aimed at issues and ideas, can be constructive, while affective conflict, which is aimed at people, is destructive.
2. Constructive conflict results in personal growth, problem solving, involvement from all parties, and team cohesiveness, while destructive conflict leads to no decision being made and the problem persisting, diversion of energy, and damage to team morale and unity.
3. Unmet needs are both the cause and solution to all conflict, and identifying needs allows achieving a win-win resolution through de-escalating anger and seeking mutual understanding.
This document discusses conflict, defining it as a struggle between opposing forces or powers. It notes that conflict in the workplace, if unresolved, can escalate into avoidance, inability to work together, and hostility. The document lists typical definitions of conflict, such as disagreeing with others, criticism, and threats to security or control. However, it also presents a positive sense of conflict, describing it as an opportunity for growth, problem solving, evaluation, understanding others, and improved communication through open discussion of issues.
The document discusses conflict, defining it as opposing feelings or interests. It identifies several types of conflict, including those stemming from relationships, interests, values, personality, style, ethics, and leadership. The document also outlines different approaches to dealing with conflict, such as competing, accommodating, avoiding, collaborating, and compromising. Finally, it notes that conflict can have either positive or negative outcomes.
This document discusses conflict and conflict resolution. It defines conflict as occurring when one party perceives another has negatively affected something they care about. Common causes of conflict include scarce resources, differing attitudes and poor communication. There are different levels of conflict including organizational, group and individual. Conflict management strategies include competing, collaborating, compromising, avoiding and accommodating. Resolving intra-group conflict involves recognizing members' roles and realizing unity is stronger than division. Effective conflict resolution requires remaining calm, addressing issues not people, and finding a private space for discussion.
Cognitive dissonance theory proposes that people experience psychological discomfort from holding contradictory cognitions, or beliefs, and they are motivated to reduce this discomfort through various dissonance reduction strategies. When making decisions between alternatives, people experience more dissonance the more similar the alternatives are. After deciding, dissonance can be reduced by evaluating the chosen alternative more positively and the rejected one less positively. An experiment found that participants who were paid $1 to lie about an activity experienced more dissonance than those paid $20, supporting that justification of one's actions lowers dissonance.
This is a condensed slide deck from a workshop I did with a senior team at a technology company aimed at helping them communicate and work together more effectively. I've deleted the slides for the exercises we conducted, leaving the slides related to the concepts we discussed.
1) Conflict arises when one party perceives incompatibility between their actions or goals and the other party, and seeks change that is not agreed to.
2) Common causes of conflict include competition, perceived injustice, misperceptions of others' motives and goals, unresolved disagreements, personality clashes, differences in values, underlying stress, ego problems, and breaches of trust.
3) Four strategies for resolving conflict are contact between groups to reduce separation, cooperation, open communication, and conciliation to find agreement.
1. The document discusses two types of conflict - cognitive and affective. Cognitive conflict, which is aimed at issues and ideas, can be constructive, while affective conflict, which is aimed at people, is destructive.
2. Constructive conflict results in personal growth, problem solving, involvement from all parties, and team cohesiveness, while destructive conflict leads to no decision being made and the problem persisting, diversion of energy, and damage to team morale and unity.
3. Unmet needs are both the cause and solution to all conflict, and identifying needs allows achieving a win-win resolution through de-escalating anger and seeking mutual understanding.
This document discusses conflict, defining it as a struggle between opposing forces or powers. It notes that conflict in the workplace, if unresolved, can escalate into avoidance, inability to work together, and hostility. The document lists typical definitions of conflict, such as disagreeing with others, criticism, and threats to security or control. However, it also presents a positive sense of conflict, describing it as an opportunity for growth, problem solving, evaluation, understanding others, and improved communication through open discussion of issues.
The document discusses conflict, defining it as opposing feelings or interests. It identifies several types of conflict, including those stemming from relationships, interests, values, personality, style, ethics, and leadership. The document also outlines different approaches to dealing with conflict, such as competing, accommodating, avoiding, collaborating, and compromising. Finally, it notes that conflict can have either positive or negative outcomes.
This document discusses conflict and conflict resolution. It defines conflict as occurring when one party perceives another has negatively affected something they care about. Common causes of conflict include scarce resources, differing attitudes and poor communication. There are different levels of conflict including organizational, group and individual. Conflict management strategies include competing, collaborating, compromising, avoiding and accommodating. Resolving intra-group conflict involves recognizing members' roles and realizing unity is stronger than division. Effective conflict resolution requires remaining calm, addressing issues not people, and finding a private space for discussion.
Cognitive dissonance theory proposes that people experience psychological discomfort from holding contradictory cognitions, or beliefs, and they are motivated to reduce this discomfort through various dissonance reduction strategies. When making decisions between alternatives, people experience more dissonance the more similar the alternatives are. After deciding, dissonance can be reduced by evaluating the chosen alternative more positively and the rejected one less positively. An experiment found that participants who were paid $1 to lie about an activity experienced more dissonance than those paid $20, supporting that justification of one's actions lowers dissonance.
This is a condensed slide deck from a workshop I did with a senior team at a technology company aimed at helping them communicate and work together more effectively. I've deleted the slides for the exercises we conducted, leaving the slides related to the concepts we discussed.
According to Erikson's theory of psychosocial development, a conflict is a turning point when an individual struggles to attain a psychological quality like trust versus mistrust in early childhood. There are different types of conflicts including approach-approach, avoidance-avoidance, and approach-avoidance. Conflicts can occur at the interpersonal, role, intergroup, and international levels and can be caused by social dilemmas, competition, perceived injustice, and misperception. Conflicts can be dealt with using the four Cs of contact, cooperation through methods like common goals and learning, communication through bargaining, mediation and arbitration, and conciliation using techniques like GRIT.
Integration Afternoon (4 of 7) Emotional decision making 06 july 2010GOOD Agency
The document discusses the role of emotions in decision making. It notes that emotion is essential to decision making and that there are three brains - rational, experiential and emotional - that influence our decisions. Certain emotions like anger, hope and happiness can evoke responses that drive action, while others like contentment or sadness may cause disengagement. When it comes to fundraising, campaigning and behavior change, building an emotional connection is important to inspire action. The key is reaching the right audience, connecting to their experiences, emotionally moving them, building confidence in making a difference, and providing a clear call to action along with appreciation.
This document discusses identifying and categorizing resistance to organizational change. It defines resistance as the emotional upheaval people experience in response to imposed changes. Resistance can take many forms, from explicit attempts to discredit the change to more subtle behaviors like evasion, deception, or denial. The document provides examples of different types of resisting behaviors and cautions that not all opposing views necessarily indicate resistance; some stakeholder positions may be legitimate. It emphasizes that the challenge for change leaders is to have authentic dialogues to understand resistance.
The document discusses groups and group psychology. It defines what a group is, describes stages of group development, and discusses advantages and disadvantages of group decision making. It also covers several concepts in group psychology, including cognitive dissonance, social facilitation, social loafing, deindividuation, group polarization, and groupthink. The document provides tips for dealing with conflict within groups, including different conflict styles and a process for finding a resolution.
1. The document discusses the nature and causes of conflict, as well as approaches to conflict resolution. It notes that conflict is inevitable given differences in people's backgrounds, experiences, and perceptions.
2. Common signs of conflict in a work team include anger, lack of information sharing, and unwillingness to cooperate. Conflicts can arise from differences in interests, values, or interpersonal styles among team members.
3. The document recommends analyzing conflicts using the "4Rs" method: examining the reasons for conflict, individual reactions, potential results if unresolved, and possible resolution approaches. Recognizing signs and properly analyzing conflicts can help facilitate their resolution.
Wednesday, October 9, 2013
8:30am - 12pm
This session will provide a thorough introduction to the major tenets, principles, premises, and practices of Transformative Mediation. Presenters will share the philosophy and theory of Transformative mediation
and engage the group in a discussion around the hallmarks and myths associated with Transformative practice. Attendees will leave the session with a clearer understanding of the Transformative philosophy.
Kristine Paranica
Sarah Prom
Dan Simon
Advantage and Disadvantage of conflicts
Managing Conflict
Transactional analysis of human behavior
Stage 1: The Parent Ego State
Stage 2: The Adult Ego State
Stage 3: The Child Ego State
Classification of Power
reward power
coercive power
legitimate power
referent power
expert power
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
This presentation is on value conflict and its resolution prepared a sa part of blended pedagogy which I use for my B.Ed. Students to assist them after the class also. It is equally available for all others.
This document discusses the nature and origin of conflict. It defines conflict as an expression of hostility, negative attitudes, aggression, rivalry and misunderstanding. Conflict arises when individuals perceive that another party has negatively affected something they care about. Conflict is a psychological state that occurs when people have to choose between alternative courses of action. The understanding of conflict depends on how it is viewed - as natural, abnormal, or necessary for growth. Conflicts can occur between individuals, groups, and at various levels from interpersonal to international.
The document discusses various aspects of conflict including sources, types, and approaches to managing conflict. It notes that conflict can originate from differences in beliefs, values or resources and can be desirable up to a point, helping reduce groupthink. However, conflict is hard to control and tends to escalate, yielding negative results if left unchecked. The document advocates collaborative conflict management and presents models for understanding conflict styles and negotiating disputes, emphasizing finding mutual gains over positional approaches.
This document discusses conflict management techniques and styles. It identifies five main styles: competitive, collaborative, compromising, accommodating, and avoiding. The competitive style takes a firm stand to satisfy one's own concerns, while the collaborative style tries to meet the needs of all parties. The compromising style partially satisfies everyone by having all parties give up something. The accommodating style meets others' needs at the expense of one's own. The avoiding style seeks to evade conflict entirely. Perceptions play an important role in how parties experience conflict due to factors like culture, gender, knowledge, previous experiences, and impressions of others.
July 2012 FC/Relationships/2012-02pr
Effective Communication Skills:
Resolving Conflicts
Naomi Brower, MFHD, CFLE, Extension Assistant Professor
Jana Darrington, MS, Extension Assistant Professor
Even the happiest of relationships experience conflicts
and problems (Markman, Stanley, Blumberg, Jenkins &
Whiteley, 2004). If handled well, issues provide
opportunities for personal and relationship growth.
There are many skills that can help individuals seeking
to resolve conflicts in a healthy way. One of the greatest
skills that aids in conflict resolution is effective
communication.
Common Conflicts
Issues, or conflicts, in relationships consist of any
situation, event or experience that is of concern or
importance to those involved. A variety of factors lead to
conflict, some of which include topics such as money,
children, and in-laws, personal issues such as self-
esteem, values, expectations, or goals, or relational
issues such as the amount of together time versus alone
time, support versus control, affection, and
communication (Miller & Miller, 1997). While there are
seemingly endless reasons for conflicts, they generally
surround the underlying needs of all humans including
physical, intellectual, emotional, social, and spiritual
(Miller & Miller, 1997; Townsend, 2010). Most
importantly, how we approach and communicate about
these issues often determines the outcome.
Conflicts in Communication
Most people know that in order to resolve conflicts, we
need to communicate about the issue; but negative
patterns of communication can often lead to greater
frustration and escalation of conflict. Consider the
following communication challenges:
Body Language/Tone of Voice
Communication is more than the words we choose to
use. In fact, our body language and tone of voice often
speak louder than our words. For example, shouting
“I’m not angry” is not a very convincing message! When
we give an incongruent message where our tone of voice
and body language does not match our message,
confusion and frustration often follow (Gottman &
DeClaire, 2001).
In order to overcome this communication challenge, we
need to be aware of what messages our body language
and tone of voice may be sending others. Speak calmly,
give eye contact, smile when appropriate, and maintain
an open and relaxed posture (Paterson, 2000).
Differences in Style
Each of us has a unique way of communicating, often
based on our family experiences, culture, gender and
many other factors (Markman et al., 2004; Miller &
Miller, 1997). For example, we may tend to be more
loud, outgoing, or emotional when compared to our
partner. While there is no right or wrong style, our past
experiences often lead to expectations that are not
usually verbally communicated with others, which can
cause te ...
conflictmanagement Professional Ethics(1).pptaskanask9872
The document discusses conflict management and defines conflict as a relationship between parties with incompatible goals who act on those perceived incompatibilities. It describes types of conflict including latent, surface, and open conflict. Conflict can be positive if acknowledged and transformed into a positive force for change. Effective conflict management involves analyzing the conflict situation, identifying solutions both parties can support through processes like consultation, dialogue and negotiation, formalizing agreements, and executing agreements with necessary resources.
This document discusses peace studies and conflict resolution. It begins with an introduction to peace studies, noting it is an interdisciplinary field that seeks to build sustainable peace through research and practice. It examines the root causes of violence, strategies to prevent and transform conflicts nonviolently, and approaches to promote structural change. The document then provides more details on basic concepts in peace and conflict resolution, including that conflict is inherent in human behavior and the field seeks to reduce violence and transform societies through nonviolent means. It also gives an overview of some of the major types and causes of conflicts as well as elements and processes of conflict resolution.
This document provides an overview of interpersonal communication and conflict presented by a group with four members. It defines interpersonal conflict, discusses how it can be expressed directly or indirectly, and notes it requires interdependence between parties. The document outlines different approaches to conflict including lose-lose, win-lose, and win-win, and responses such as exit, neglect, loyalty, and voice. It provides tips for constructive communication and managing conflict through cooperative strategies focused on mutual understanding and compromise.
The document discusses the nature and origins of conflict. It provides various definitions of conflict from different scholars and perspectives. Conflict is defined as expressions of hostility, negative attitudes, aggression, rivalry and misunderstanding. It can occur when individuals are unable to choose between alternative courses of action or when one party perceives another is negatively affecting something they care about. Conflict has both positive and negative outcomes, and can arise from factors like unclear responsibilities, interpersonal issues, and scarcity of resources within organizations.
The document discusses conflict management and resolution, defining conflict and outlining its causes. It examines the impact of conflict on relationships and provides strategies for effectively managing conflict, including recognizing warning signs, using communication techniques like "I" statements, and following steps to resolve issues in a constructive manner. The document also differentiates between managed and out of control conflict, and provides resources for learning more about conflict resolution.
The document discusses a destructive conflict the author is having with two roommates. It provides context for the conflict, including that it started with a minor issue blown out of proportion by the author's friend that led to arguments and intervention from their RA. The author will analyze this conflict using concepts and theories of conflict to describe and understand it.
According to Erikson's theory of psychosocial development, a conflict is a turning point when an individual struggles to attain a psychological quality like trust versus mistrust in early childhood. There are different types of conflicts including approach-approach, avoidance-avoidance, and approach-avoidance. Conflicts can occur at the interpersonal, role, intergroup, and international levels and can be caused by social dilemmas, competition, perceived injustice, and misperception. Conflicts can be dealt with using the four Cs of contact, cooperation through methods like common goals and learning, communication through bargaining, mediation and arbitration, and conciliation using techniques like GRIT.
Integration Afternoon (4 of 7) Emotional decision making 06 july 2010GOOD Agency
The document discusses the role of emotions in decision making. It notes that emotion is essential to decision making and that there are three brains - rational, experiential and emotional - that influence our decisions. Certain emotions like anger, hope and happiness can evoke responses that drive action, while others like contentment or sadness may cause disengagement. When it comes to fundraising, campaigning and behavior change, building an emotional connection is important to inspire action. The key is reaching the right audience, connecting to their experiences, emotionally moving them, building confidence in making a difference, and providing a clear call to action along with appreciation.
This document discusses identifying and categorizing resistance to organizational change. It defines resistance as the emotional upheaval people experience in response to imposed changes. Resistance can take many forms, from explicit attempts to discredit the change to more subtle behaviors like evasion, deception, or denial. The document provides examples of different types of resisting behaviors and cautions that not all opposing views necessarily indicate resistance; some stakeholder positions may be legitimate. It emphasizes that the challenge for change leaders is to have authentic dialogues to understand resistance.
The document discusses groups and group psychology. It defines what a group is, describes stages of group development, and discusses advantages and disadvantages of group decision making. It also covers several concepts in group psychology, including cognitive dissonance, social facilitation, social loafing, deindividuation, group polarization, and groupthink. The document provides tips for dealing with conflict within groups, including different conflict styles and a process for finding a resolution.
1. The document discusses the nature and causes of conflict, as well as approaches to conflict resolution. It notes that conflict is inevitable given differences in people's backgrounds, experiences, and perceptions.
2. Common signs of conflict in a work team include anger, lack of information sharing, and unwillingness to cooperate. Conflicts can arise from differences in interests, values, or interpersonal styles among team members.
3. The document recommends analyzing conflicts using the "4Rs" method: examining the reasons for conflict, individual reactions, potential results if unresolved, and possible resolution approaches. Recognizing signs and properly analyzing conflicts can help facilitate their resolution.
Wednesday, October 9, 2013
8:30am - 12pm
This session will provide a thorough introduction to the major tenets, principles, premises, and practices of Transformative Mediation. Presenters will share the philosophy and theory of Transformative mediation
and engage the group in a discussion around the hallmarks and myths associated with Transformative practice. Attendees will leave the session with a clearer understanding of the Transformative philosophy.
Kristine Paranica
Sarah Prom
Dan Simon
Advantage and Disadvantage of conflicts
Managing Conflict
Transactional analysis of human behavior
Stage 1: The Parent Ego State
Stage 2: The Adult Ego State
Stage 3: The Child Ego State
Classification of Power
reward power
coercive power
legitimate power
referent power
expert power
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
This presentation is on value conflict and its resolution prepared a sa part of blended pedagogy which I use for my B.Ed. Students to assist them after the class also. It is equally available for all others.
This document discusses the nature and origin of conflict. It defines conflict as an expression of hostility, negative attitudes, aggression, rivalry and misunderstanding. Conflict arises when individuals perceive that another party has negatively affected something they care about. Conflict is a psychological state that occurs when people have to choose between alternative courses of action. The understanding of conflict depends on how it is viewed - as natural, abnormal, or necessary for growth. Conflicts can occur between individuals, groups, and at various levels from interpersonal to international.
The document discusses various aspects of conflict including sources, types, and approaches to managing conflict. It notes that conflict can originate from differences in beliefs, values or resources and can be desirable up to a point, helping reduce groupthink. However, conflict is hard to control and tends to escalate, yielding negative results if left unchecked. The document advocates collaborative conflict management and presents models for understanding conflict styles and negotiating disputes, emphasizing finding mutual gains over positional approaches.
This document discusses conflict management techniques and styles. It identifies five main styles: competitive, collaborative, compromising, accommodating, and avoiding. The competitive style takes a firm stand to satisfy one's own concerns, while the collaborative style tries to meet the needs of all parties. The compromising style partially satisfies everyone by having all parties give up something. The accommodating style meets others' needs at the expense of one's own. The avoiding style seeks to evade conflict entirely. Perceptions play an important role in how parties experience conflict due to factors like culture, gender, knowledge, previous experiences, and impressions of others.
July 2012 FC/Relationships/2012-02pr
Effective Communication Skills:
Resolving Conflicts
Naomi Brower, MFHD, CFLE, Extension Assistant Professor
Jana Darrington, MS, Extension Assistant Professor
Even the happiest of relationships experience conflicts
and problems (Markman, Stanley, Blumberg, Jenkins &
Whiteley, 2004). If handled well, issues provide
opportunities for personal and relationship growth.
There are many skills that can help individuals seeking
to resolve conflicts in a healthy way. One of the greatest
skills that aids in conflict resolution is effective
communication.
Common Conflicts
Issues, or conflicts, in relationships consist of any
situation, event or experience that is of concern or
importance to those involved. A variety of factors lead to
conflict, some of which include topics such as money,
children, and in-laws, personal issues such as self-
esteem, values, expectations, or goals, or relational
issues such as the amount of together time versus alone
time, support versus control, affection, and
communication (Miller & Miller, 1997). While there are
seemingly endless reasons for conflicts, they generally
surround the underlying needs of all humans including
physical, intellectual, emotional, social, and spiritual
(Miller & Miller, 1997; Townsend, 2010). Most
importantly, how we approach and communicate about
these issues often determines the outcome.
Conflicts in Communication
Most people know that in order to resolve conflicts, we
need to communicate about the issue; but negative
patterns of communication can often lead to greater
frustration and escalation of conflict. Consider the
following communication challenges:
Body Language/Tone of Voice
Communication is more than the words we choose to
use. In fact, our body language and tone of voice often
speak louder than our words. For example, shouting
“I’m not angry” is not a very convincing message! When
we give an incongruent message where our tone of voice
and body language does not match our message,
confusion and frustration often follow (Gottman &
DeClaire, 2001).
In order to overcome this communication challenge, we
need to be aware of what messages our body language
and tone of voice may be sending others. Speak calmly,
give eye contact, smile when appropriate, and maintain
an open and relaxed posture (Paterson, 2000).
Differences in Style
Each of us has a unique way of communicating, often
based on our family experiences, culture, gender and
many other factors (Markman et al., 2004; Miller &
Miller, 1997). For example, we may tend to be more
loud, outgoing, or emotional when compared to our
partner. While there is no right or wrong style, our past
experiences often lead to expectations that are not
usually verbally communicated with others, which can
cause te ...
conflictmanagement Professional Ethics(1).pptaskanask9872
The document discusses conflict management and defines conflict as a relationship between parties with incompatible goals who act on those perceived incompatibilities. It describes types of conflict including latent, surface, and open conflict. Conflict can be positive if acknowledged and transformed into a positive force for change. Effective conflict management involves analyzing the conflict situation, identifying solutions both parties can support through processes like consultation, dialogue and negotiation, formalizing agreements, and executing agreements with necessary resources.
This document discusses peace studies and conflict resolution. It begins with an introduction to peace studies, noting it is an interdisciplinary field that seeks to build sustainable peace through research and practice. It examines the root causes of violence, strategies to prevent and transform conflicts nonviolently, and approaches to promote structural change. The document then provides more details on basic concepts in peace and conflict resolution, including that conflict is inherent in human behavior and the field seeks to reduce violence and transform societies through nonviolent means. It also gives an overview of some of the major types and causes of conflicts as well as elements and processes of conflict resolution.
This document provides an overview of interpersonal communication and conflict presented by a group with four members. It defines interpersonal conflict, discusses how it can be expressed directly or indirectly, and notes it requires interdependence between parties. The document outlines different approaches to conflict including lose-lose, win-lose, and win-win, and responses such as exit, neglect, loyalty, and voice. It provides tips for constructive communication and managing conflict through cooperative strategies focused on mutual understanding and compromise.
The document discusses the nature and origins of conflict. It provides various definitions of conflict from different scholars and perspectives. Conflict is defined as expressions of hostility, negative attitudes, aggression, rivalry and misunderstanding. It can occur when individuals are unable to choose between alternative courses of action or when one party perceives another is negatively affecting something they care about. Conflict has both positive and negative outcomes, and can arise from factors like unclear responsibilities, interpersonal issues, and scarcity of resources within organizations.
The document discusses conflict management and resolution, defining conflict and outlining its causes. It examines the impact of conflict on relationships and provides strategies for effectively managing conflict, including recognizing warning signs, using communication techniques like "I" statements, and following steps to resolve issues in a constructive manner. The document also differentiates between managed and out of control conflict, and provides resources for learning more about conflict resolution.
The document discusses a destructive conflict the author is having with two roommates. It provides context for the conflict, including that it started with a minor issue blown out of proportion by the author's friend that led to arguments and intervention from their RA. The author will analyze this conflict using concepts and theories of conflict to describe and understand it.
The document discusses how to effectively handle conflict in the workplace. It notes that while conflict is inevitable, how it is handled is important. There are generally two types of people when conflict arises: avoiders who shy away from disagreements and seekers who are eager to engage in or create conflict. The document advocates for focusing on issues rather than personal perspectives, checking one's mindset, considering the organizational context, and resolving issues through open communication and cooperation rather than avoidance or escalation. Effective conflict resolution improves relationships, leads to better decisions and outcomes, and provides an opportunity to learn and grow.
The document provides tips for resolving conflicts peacefully, including remaining calm, listening to others, considering their perspective, admitting mistakes, and finding solutions that satisfy everyone. It emphasizes resolving conflicts through open communication and compromise rather than arguing. Family conflicts are also discussed as being more intense and complex due to the close relationships and multiple dimensions involved.
There are five main conflict management styles: avoidance, accommodation, competition, compromise, and collaboration. Avoidance involves not expressing opinions to avoid conflict, which can make conflicts worse over time. The other styles each have benefits and drawbacks, such as compromising satisfying both parties partially but not fully, while collaborating aims to fully satisfy both parties through finding a mutually agreeable solution. Understanding different conflict styles is important for effectively resolving conflicts.
This document discusses conflict in organizations. It defines conflict and examines different views and types of conflict. It explores the relationship between organizational performance and conflict, as well as positive and negative aspects. The document outlines levels and processes of conflict, and strategies for resolving conflicts within groups such as problem-solving, avoidance, compromise and expanding resources. It suggests changing organizational structures and appealing to superordinate goals can also help resolve conflicts between groups.
Similar to Working through conflict: strategies for groups and organizations (19)
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART KALYAN CHART
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
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Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
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2. +
Conflict as a Balloon
Ballooning conflict works to
increase conflict and pressure
Breaking point of a balloon is
unpredictable
When a balloon pops, the
experience may be jarring
Deflating conflict relieves
pressure
Creates a common
understanding of acceptable
stress points
The balloon remains intact
3. +
Attitude
Our beliefs shape our interactions
Beliefs about ourselves, others and
society as a whole
Attitudes are shaped by how and what
we perceive the issues to be
Issues may be created due to
miscommunication
Attitudes further shape interaction
during conflict
“In some ways, we will always be
different. In other ways, we will
always be the same.There is always
room to disagree and blame, just as
there is always room to take a new
perspective and empathize.
Understanding is a choice.”
Vironika Tugaleva
4. +Interacting in
Ways to Resolve
Conflict
Interaction during conflict
plays two roles
Escalation of conflict
Blowing hot air into
the balloon by
creating issues
De-escalation of conflict
Deflating the
balloon by
resolving issues
Understand personal prejudices and
stereotypes held
Speak from a place of understanding
Think before reacting
Acknowledge threats to individual
positions
Engage in complete disclosure (share
information)
5. Creating a Conflict Positive Environment
Immediately address conflict
Work with those involved in the conflict in a
collaborative manner
Seek out diverse viewpoints
Find ways to be inclusive
6. +
Be authentic
Be open
Practice full disclosure
Be empathetic
Avoid lean communication
Invest in rich communication
7. +
Handling Conflict at Work
Create a conflict positive environment
Maintain open channels of rich communications
Participate in full disclosure
Ensure there really is a conflict and not a difference of
opinion
Understand differing viewpoints
Seek out diverse opinions
Work together to form a resolution
Editor's Notes
Conflict is driven by a series of interactions made by the parties involved in the conflict. These members react to the actions of others based on an individual’s perception of the issues and others’ motivations. Conflict may thus be seen as a series of intricate reactionary moves made to further individual positions within the conflict. To add to the process of conflict, we oftentimes spend much time and many resources on superficial issues related to face-saving. Face-saving is the ongoing negotiation process we each go through in creating our individual identity and ensuring others see us the way we want them to see us. Our actions are influenced by how we think others to perceive us. Conflict interaction may serve to move groups and organizations closer to a resolution or to push individuals involved in conflict over the edge as they work to negotiate how s/he is perceived.
Pressures can build up within groups and organizations, much like in a balloon, until it explodes. The pressure caused by conflict can create difficulties in team member’s to trust and communicate with each other. Creating an environment conductive to openly airing and working toward resolution of conflict can create a more productive team as resources are managed with greater efficiency. Conversely, waiting to resolve conflict until too much pressure has built up creates an opportunity to fractionate a team as it no longer can function efficiently. When trust within the team environment is broken, there is an opportunity for members to function independently in the pursuit of their own agenda. Repairing members’ confidence may not be possible when the fault lines run deep and the issues between disputing parties can not be resolved in a meaningful manner. A meaningful resolution is one which stresses a long-term solution rather than a short-term temporary fix. Band-aids are not meant to hold broken fragments together, they are meant to support the broken pieces once they have been mended.
Resolving conflict requires we understand how our belief systems shape our worldview and how we understand others. Our attitudes are shaped by our families, friends, community groups, colleagues and society as a whole. Individual attitudes shape how we interact with others and why we behave in constructive or destructive patterns leading to the escalation or resolution of conflict. We must strive to come from a place of understanding, adjusting our attitudes to reflect our desire to resolve the issues plaguing groups and organizations, resulting in conflict. Moreover, we must be aware of how our attitudes contribute to the escalation or de-escalation of conflict, moving teams toward resolution and healing. Individual attitudes are thus determinant of the direction conflict may take.
Interaction during conflict results in two outcomes: escalation of conflict, often seen as an unproductive increase in tensions and issues; and, a de-escalation of conflict, best understood as relieving and resolving conflict. This may be seen to be similar to inflating and deflating of a balloon. Although escalation may benefit the resolution process throughout different points in the conflict’s lifecycle, escalation can also create an environment in which individuals feel defeated and unmotivated to resolve the conflict. Furthermore, interaction is shaped by our attitudes. Acknowledging how face-saving impacts the conflict, by acknowledging the issues can help move the conflict toward resolution. This may also help groups and organizations better differentiate substantive issues from superficial issues created during conflict interaction.
Creating a conflict positive environment allows groups and organizations to find better ways to resolve conflict in the long-run. Enhancing individuals’ abilities to openly discuss conflict without fear of retribution can allow groups and organizations to preemptively address any problematic issues that may impact organizational goals. While many of us understand teams and workgroups are the heart of any organization, allowing it to connect with those it serves, we must also care for our members’ wellbeing. Not only does the creation of a conflict positive environment allow organizations to understand the challenges facing members, it allows organizations to better plan how to act in a preventative fashion by creating an effective strategy for dealing with conflict as it arises.
So often we focus on speed without taking stock of how speed impacts the message we’re trying to convey. When we communicate with others from a place of authenticity and express a genuine viewpoint regarding conflict, our opinions are given greater validity. Moreover, we avoid the pitfalls of face-saving and escalating conflict to new heights by adding superficial issues taking time and resources away from resolving substantive issues. By engaging members involved in conflict in an authentic manner we communicate more than our desired outcome for the conflict. We convey the importance of our wishes and create constructive talking points. In turn, it is just as important how we listen to others. Showing empathy and understanding one’s viewpoint is not a sign of weakness, but a sign of strength as we acknowledge why alternative viewpoints may be important. This is vital to collaborative conflict resolution as research shows groups and organizations are more inclined to work toward a resolution together versus be handed one by an outsider.
There are important ways we impact how others perceive what we say. Learning when to use lean communication and rich communication methods are amongst the first steps to confronting the how messages may be misinterpreted by members. In a more technologically advanced world, we sometimes forget we still crave face-to-face interactions with colleagues. In the absence of this form of rich communication, other cues may not be conveyed with the same efficacy as seeing how individuals might respond to communication. We have embraced lean communication in almost all realms of our life and it is evident in the number of daily text messages or emails we send. Our body language, eye movement, hand gestures, etc. all hold nonverbal cues that help contextualize information passed along through rich communication, something lost through lean communication. It is important to remember communication impacts how we react to information provided and how that information is digested once it is shared.
Sharing information is also imperative to effectively communicating within groups and organizations. The practice of full disclosure also implies a commitment to building trust, oftentimes very difficult to establish and maintain once conflict has arisen. Sharing information, however, ensures all members have access to the same information and are able to reach well-reasoned conclusions based on the same information across the board.
The most important aspect of communication is that it impacts how we react to conflict and the issues brought up in conflict. Communication impacts the reactionary nature of conflict by guiding how others might interpret information or misinformation. Communication’s purpose is to manage knowledge and can only be done effectively one way when tensions are high.
As we come to an end, I implore everyone to consider how conflict is truly managed within groups in your organization. Is it acceptable for team members to address conflict, or does it continue to build up? Maintaining open channels of communication by ensuring adequate amounts of face-to-face communications can go a long way to avoid creating conflict. Sharing knowledge with all team members is a good way to ensure everyone involved is on the same page. Understanding that your opinion is your own is also important as we work toward creating an environment that embraces collaborative conflict resolution. Understanding differing viewpoints is thus not an omission of wrong doing on one’s part, it is a mere acknowledgment that we all have different world views. Seeking out diverse opinions regarding how to resolve conflict can help create new ways of thinking about the conflict and allow groups and organizations form increasingly mutually beneficial resolutions. Lastly, please remember your attitude is everything and impacts all aspects of how far conflicts may escalate to how quickly they may de-escalate to be resolved.