The document is a presentation by Dalibor Cicman, CEO of GymBeam, about disruption and corporate innovation. Some of the key points discussed include: - The challenges of the next decade and how the landscape will be very different in 10 years. - The importance of starting with a "minimal lovable product" and focusing on customer experience to build loyalty and recommendations. - How companies need to focus on being resilient and adapting their tech stacks in response to emerging trends and technologies.

1. Dalibor Cicman
CEO at GymBeam
23.09.2021
CEO Forum
Disrupcie a firemné inovácie

2. Agenda
1. Challenges of next decade
2. Minimal lovable product
3. Company rasiliance
2

3. Source:
US National
Archives.

4. Source:
George Grantham
Bain Collection.

5. Disruption
5

6. 6

7. Time to reach 50 million users
7

8. Clubhouse
8

11. THE NEXT BIG THING ?
11

12. Next 10 years will be very different
12

13. TOP USA apps
2014
2009 2011 2014
2014
13

14. 14

15. perfect → fast
15

16. Data rich → insight driven
“let the data speak"
16

17. 17

18. Economy of scale vs. economy of complexicity
18

19. Tech stack
19

20. Emerging Technologies and Trends Impact Radar
20
Source:
Gartner inc.
021 CTMK_1151750

21. Trend kategórie, timing
21

22. 22

23. Fokus na CX
Lojalitou zákazníkov
+ 0,73 ďalší nákup (vysoká)
- 0,35 vyskúšanie inej značky (stredná)
+ 0,67 odporúčanie (vysoká)
Hodnota firmy
- 3% firmy s nízkym CX
+ 51% priemer SaP
+ 78% firmy s vysokým CX
23

24. dobré
pre váš
business
dobré
pre vašich
zákazníkov
TIP:
=
24

25. Ak nepomáhate
ľuďom,
tak iba
predávate tovar.
25

26. ďakujem
Dalibor Cicman
CEO at GymBeam
dc@gymbeam.com