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Top 3 Benefits of Microsoft Dynamics CRM for Manufacturers


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Top 3 Benefits of Microsoft Dynamics CRM for Manufacturers

  1. 1. Top 3 Benefits of CRM for Canadian Manufacturers
  2. 2. Manufacturing in Canada – State of the Union <ul><li>CDN $ dollar no longer an advantage </li></ul><ul><ul><li>$0.65 USD in 2001 </li></ul></ul><ul><ul><li>$0.90 USD in 2006 </li></ul></ul><ul><ul><li>$1.01 USD in 2011 </li></ul></ul><ul><li>Rising costs </li></ul><ul><ul><li>materials, energy, transportation, labour </li></ul></ul><ul><li>China has replaced Canada as the largest exporter to the US (35% more) </li></ul>
  3. 3. The Good News <ul><li>Canadian bankruptcies down 50% over past 20 years </li></ul><ul><ul><li>down 25% between 2009 and 2010 </li></ul></ul><ul><li>During the recent downturn: </li></ul><ul><ul><li>70% of private businesses realigned and improved </li></ul></ul><ul><ul><li>32% of businesses continued to spend on equipment </li></ul></ul><ul><li>Sources: CIBC World Markets, PricewaterhouseCoopers </li></ul>
  4. 4. What have Manufacturers been doing about it? <ul><li>FASTER </li></ul><ul><li>BETTER </li></ul><ul><li>MORE COMPETITIVE </li></ul>
  5. 5. FASTER <ul><li>Faster time to market (new products) </li></ul><ul><li>Delivering on shorter lead-times </li></ul><ul><li>More Responsive </li></ul><ul><ul><li>Sales </li></ul></ul><ul><ul><li>Customer service </li></ul></ul>
  6. 6. BETTER <ul><li>More innovative </li></ul><ul><li>Better quality </li></ul><ul><li>More &quot;flexible&quot;, &quot;configurable“ </li></ul><ul><li>Better skills & knowledge </li></ul><ul><li>More &quot;service-oriented“ </li></ul><ul><li>Green / sustainability </li></ul>
  7. 7. CHEAPER / MORE COMPETITIVE <ul><li>Reducing costs of products </li></ul><ul><ul><li>SolidWorks </li></ul></ul><ul><ul><li>FEA/Simulation </li></ul></ul><ul><ul><li>Cost of materials </li></ul></ul><ul><li>Reducing costs in Manufacturing </li></ul><ul><ul><li>Automation, Lean, Six Sigma, off-shoring </li></ul></ul><ul><li>Eliminating redundant office processes </li></ul><ul><ul><li>Lean “Office” </li></ul></ul>
  8. 8. Microsoft CRM at a Glance <ul><li>Over 27,500 customers from small to enterprise </li></ul><ul><li>Over 1,600,000 users in more than 80 countries </li></ul><ul><li>Global network of software and services partners </li></ul><ul><li>Fast , flexible , and affordable </li></ul><ul><li>Full CRM suite of marketing, sales, and service </li></ul><ul><li>Native Office experience for rapid adoption </li></ul><ul><li>Multi-language with more than 25 languages </li></ul>
  9. 9. Sales Productivity Customer Care Marketing Effectiveness Custom xRM Applications Relationships • Interactions • Process • Insights Outlook Browser Mobile Microsoft Dynamics CRM
  10. 10. How can CRM help? <ul><li>FASTER </li></ul><ul><ul><li>Centralize Customer Information & Communications </li></ul></ul><ul><ul><li>Spend less time waiting for information (have it at fingertips) </li></ul></ul><ul><ul><li>Quote faster </li></ul></ul><ul><li>BETTER </li></ul><ul><ul><li>Give Salespeople tools to be more productive </li></ul></ul><ul><ul><li>Give Management tools to better manage the team </li></ul></ul><ul><ul><li>Give Customer Service people better tools </li></ul></ul><ul><ul><li>Foster customer “loyalty”, not just customer “satisfaction” </li></ul></ul>
  11. 11. How can CRM help? <ul><li>CHEAPER / MORE COMPETITIVE </li></ul><ul><ul><li>Eliminate redundant, duplicate effort (Lean Office) </li></ul></ul><ul><ul><li>Integrate CRM with ERP </li></ul></ul><ul><ul><li>Integrate SolidWorks with ERP </li></ul></ul>
  12. 12. About Audaxium <ul><li>Our Experience </li></ul><ul><ul><li>Sales & Marketing </li></ul></ul><ul><ul><li>Manufacturing & Engineering </li></ul></ul><ul><ul><li>CAD & Product Data Management </li></ul></ul><ul><li>Our Specialties: </li></ul><ul><ul><li>CRM (Sales, Marketing, & Service) </li></ul></ul><ul><ul><li>ERP (Operations & Finance) </li></ul></ul><ul><li>Our Products: </li></ul><ul><ul><li>Microsoft Dynamics CRM, Netsuite, and Pardot Marketing </li></ul></ul>
  13. 13. Call to action <ul><li>Download this whitepaper entitled: </li></ul><ul><li>&quot;Customer Relationship Excellence: How Manufacturers Can Grow and Protect Customer Loyalty Every Step of the Way“ </li></ul><ul><li>-- Joe Barkai (Practice Director, IDC Manufacturing Insights) </li></ul><ul><li>Contact us for a FREE 30-Day Trial of Microsoft Dynamics CRM 2011 Online </li></ul>
  14. 14. Craig DesBrisay Director of Sales & Marketing 700 Dorval Drive, Suite 700 Oakville, Ontario, L6K 3V3 (866) 563-3858 x.204 [email_address]