Once a nice-to-have, VoIP is now the must-have communication tool for any forward-thinking organisation. In this webinar, Daisy’s Director of Unified Communications and Collaboration, Tim Meredith, explained everything a SME needs to know about hosted VoIP, with a particular focus on how it can save businesses significant amounts of money. Mark Llewellyn from BroadSoft also contributed to the presentation with some valuable insight into the future workplace. For further information on VoIP and how it can help your business, click here: http://bit.ly/1KfDxYy

1. SME Masterclass:
What is VoIP and why does
your business need it?
Follow us @Daisy_Group In conjunction with

2. Speakers
Tim Meredith
Director of Unified Communications and Collaboration at Daisy
• 15 years’ IT and telecoms experience
• Previously worked for Exponential-e and Next Gen ICT
Mark Llewelyn
Director of Vertical Solutions and Market Offers at BroadSoft
• 20 years’ telecoms experience
• Previously worked for Mitel and Vodafone

3. What you will learn
• What is hosted VoIP?
• How can it save your business money
• What features are available with a VoIP solution
• How can it help you prepare for the future
• Why a superfast data connection is important
• Have your questions answered

4. What is hosted VoIP?
£52
billion
£77billio
n
VoIP is an acronym for Voice over Internet
Protocol. Simply put, it is a piece of
technology that converts voice calls into
data and then transmits them over IP
(internet protocol) networks.
In comparison to a traditional telephone
system, on-going costs are cheaper, future-
proof and contains value-adding features.

5. Let’s get rid of the jargon
BEARER PBX
UC
VoIP
BANDWIDTH
JITTER
ETHERNET
BROADBAND MIA PSTN
HOSTED
ISDN
CLOUD

6. Why the fuss?
1.6M UK
USERS OF
HOSTED VOIP
EXIST TODAY
GROWING BY
250K EVERY
SIX MONTHS
Source: AudioCodes
Source: Cavell Group

7. How can it save you money?
ON-NET
=
FREE OR
CHEAPER
CALLS
OFF-NET
=
STANDARD
CALL
CHARGES
How a VoIP call works is all dependent on what
device the intended recipient is using, whether or
not they are office-based and whether they’re
part of the same organisation as the person
making the call.
ON-GOING CALL
COSTS

8. How a traditional telephone call works
PBX
Standard
call
charges
COPPER OR ISDN LINE
YOU
ANOTHER
USER

9. HOSTED VOIP
How a VoIP call works to a traditional telephone
Standard
call
charges
PSTN
YOU
ANOTHER
USER
DATA
CONNECTION

10. How a VoIP call works to a VoIP user on different platform
Standard
call
charges
HOSTED VOIP HOSTED VOIP
PSTN
YOU
ANOTHER
USER

11. How a VoIP call works to same business, different site
HOSTED VOIP
FREE
CALLS
YOU
ANOTHER
USER

12. How a VoIP call works to remote worker
HOSTED VOIP
FREE
CALLS
PUBLIC
INTERNET
YOU
ANOTHER
USER

13. Even more potential cost savings…
No PBX to
maintain
THIS CAN POTENTIALLY SAVE YOU THOUSANDS OF POUNDS
Business
continuityPBXs are:
• Big capital investments
• Long, fixed contracts

14. Feature-rich telephony
ALL THE FEATURES OF A PBX AND MORE AT A LOWER PRICE!
Receptionist
Out of office
mobility
Online
marketing
Call
recording
Call
reporting
Web-based
portal
Multi-party
calling
Music on
hold
Auto
attendant

15. Preparing for the future
1. Scalability
Add/remove users on demand alongside
business growth.
2. Flexible working growth
Workers can be contacted when away from the
office.
3. Business continuity
Easily divert calls in case of disaster to avoid
losing money.
PREPARE NOW FOR YOUR FUTURE NEEDS AND GAIN THE ADVANTAGE

16. Communication trends
On-site solution Outsourcing Cloud
£
DEPLOYMENT
WORKING PRACTICES
COMMERCIAL MODELS
Device centric Convergence Unified communications
Capital purchase Managed service Pay-as-I-consume

17. The forces behind those trends

18. Productivity is declining

19. The new approach - Unified Communications
VoIP
Instant Messaging
and Presence
Video
collaboration
Desktop and file
sharing
Personal
collaboration
HQ
Remote
Cloud
Services
Pay-asIConsume

20. The future of work
Office applications
Enterprise SaaS
Shared storage services
Team productivity
Service
Provider

21. The VoIP and connectivity relationship
HIGH BANDWIDTH ESSENTIAL FOR HIGH QUALITY PERFORMANCE
To enable your business to get
the most from your voice
solution, it’s important to use
the right type of data
connection.
FIBRE BROADBAND
ETHERNET
Advisable to have one of the
following solutions

22. Superfast Britain
AVAILABLE
UNTIL
MARCH
2016
CRITERIA
1. You employ between 1 and 249 staff or volunteers
2. Your turnover is less than £41 million and/or balance sheet under £35.5m*
3. You are located within a SCC city
Against
installation costs.
NOT ongoing
costs.

23. Superfast Britain
ENDS MARCH
2016
N. IRELAND
SCOTLAND
WALES
ENGLAND SOUTH WEST
ENGLAND MIDLANDS
ENGLAND NORTH
ENGLAND EAST
ENGLAND SOUTH

24. Further resources
• Daisy’s VoIP solutions:
www.daisygroup.com/business-telephone-systems/business-voip/
• Superfast Britain info:
www.daisygroup.com/business-broadband/bduk-connection-voucher-scheme/
• #TechinThree videos
www.daisygroup.com/resource-tag/techinthree/

25. tim.meredith@daisygroup.com
Questions…
Q&AQ&A
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