Simplificación normativa pro-usuario

1. Regulación de sanciones
y desarrollo del mercado
Simplificación normativa pro-usuario
ENERO 2020

2. DN Consultores es una firma de asesoría estratégica
especializada en desarrollo de negocios y políticas
públicas en telecomunicaciones y servicios digitales,
fundada con una sólida visión y compromiso de
contribución en la construcción de una sociedad digital,
a partir del fomento de una fluida articulación 360°
entre los actores con presencia en el ecosistema digital.
Durante nuestros 15 años de actividad, hemos
colaborado en más de 150 acompañamientos con cerca
de 50 organizaciones privadas y públicas en más de
10 países de América Latina, y participamos además en
los espacios de encuentro en la industria.
Para mayor información, visitarnos en
www.dnconsultores.com o en nuestras redes sociales.
Como parte de nuestro compromiso en la construcción
de una sociedad digital, publicamos “Regulación de
sanciones y desarrollo de mercado – Simplificación
normativa pro-usuario”, como un espacio de reflexión
sobre los lineamientos por considerar para las
modificaciones necesarias en dicha regulación, en
respuesta al intenso proceso de transformación digital
experimentado por la industria de telecomunicaciones,
y al compromiso de simplificación normativa asumido
desde hace un tiempo por OSIPTEL. Para su elaboración,
contamos fundamentalmente con información
publicada por el propio operador, complementada con
casuística correspondiente a mercados comparables.
Sobre DN Consultores
Sobre este informe

3. 04
09
19
24
Índice
Sostenibilidad del mercado bienestar de los usuarios
Expasión de cobertura e innovación de servicios en la agenda pública
Gestión de ingracciones en la realidad del mercado actual
Cultura de coordinación y persuasión en lugar de castigo y sanción
Simplificación normativa: infracciones
Por un marco normativo mucho más centrado en el usuario
Anexos

4. 8D
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al mercado (2014)
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16
Caso general
Casos graves o
urgente
Infracción Escala de multa
Valor máximo 2019
(USD)
De 5 a 1 000 UTM1
117 mil
1.17 millonesDe 100 a 10 000 UTM1
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21
Personas naturales
Grave
Infracción Escala de multas
Valor máximo 2019
(USD)
Personas jurídicas
Hasta 2 mil salarios mínimos
legales mensuales
Hasta 15 mil salarios mínimos
legales mensuales
3.6 mm
480 mil

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!& 5%*(1.2%1*4& S21&JMLQPJ!^QT]&& S2<4*)2(,$&32&f-1+*4->*+-8(;&B(7%*++-8(&K&A*(+-$(21&N)$3-7-+*+-8(O&
P& 5%*(1.2%1*4& S21&JL_QPJ!^QT]&& S2<4*)2(,$&32&96$%,2&6$%&S2<'4*+-8(&*4&@1-6,24&N)$3-7-+*+-8(O&
I& B(7%*21,%'+,'%*& S21&JMZQPJ!^QT]&& [$%)*1&*64-+*H421&*&@62%*3$%21&32&B(7%*21,%'+,'%*&G8.-4&S'%*4&N@BGSO&
_& B(7%*21,%'+,'%*& S21&!M^QPJ!^QT]&& #%$+23-)-2(,$&6*%*&4-H2%*%&-(,2%72%2(+-*1&6*%*&$H%*1&32&-(7%*21,%'+,'%*&&
M& T$)62,2(+-*& S21&JI"QPJ!^QT]&& S2<4*)2(,$&32&A$4'+-8(&32&T$(,%$.2%1-*1&2(,%2&C)6%21*1&N)$3-7-+*+-8(O&
L& T$)62,2(+-*& S21&JLZQPJ!^QT]&&
]2,2%)-(*+-8(& 32& 6%$.223$%21& -)6$%,*(,21& 2(& )2%+*3$1& PP;& PI& K& P_V&
9%%2(3*)-2(,$&32&T-%+'-,$1&D$+*421;&D][&K&D]B&*&$62%*3$%*1&
^& X1'*%-$1& S21&J_"QPJ!^QT]&& S2<4*)2(,$&6*%*&9,2(+-8(&32&S2+4*)$1&32&X1'*%-$1&N)$3-7-+*+-8(O&
"& X1'*%-$1& S21&J"!QPJ!^QT]&&
[$%)*1& 324& S2<-1,%$& [*+-$(*4& 32& C:'-6$1& 52%)-(*421& G8.-421& 6*%*& 4*&
A2<'%-3*3&NSC[5CACRO&
&
&
DE56
&
P[+ I(.18,-(+ P,-#(+ 7.4%,+
!& 5%*(1.2%1*4& S21&PMMQPJ!"QT]&& 9++21$&S2)$,$&*&A-1,2)*1&B(7$%)0,-+$1&K&i*121&32&]*,$1&32&@62%*3$%21&
P& T$)62,2(+-*& S21&JI"QPJ!"QT]&&
#%-(+-6-$1& G2,$3$48<-+$1& R2(2%*421& 6*%*& ]2,2%)-(*%& T*%<$1& 32&
B(,2%+$(2E-8(&]-72%2(+-*3$1&
I& T$)62,2(+-*& S21&J"ZQPJ!"QT]&&
S21$4'+-8(& 1$H%2& 4*& 32,2%)-(*+-8(& 32& #%$.223$%21& B)6$%,*(,21& 2(& 4$1&
G2%+*3$1&PP&PI&K&P_&
_& T$)62,2(+-*& S21&!JPQPJ!"QT]&&
]2,2%)-(*(&)2%+*3$&%242.*(,2&2(&4$1&G2%+*3$&IJ&K&II&K&4*&($&2E-1,2(+-*&
32&#%$.223$%21&B)6$%,*(,21&
M& T$)62,2(+-*& S21&!PMQPJ!"QT]&& S2<4*)2(,$&32&A$4'+-8(&32&T$(,%$.2%1-*1&2(,%2&C)6%21*1&N)$3-7-+*+-8(O&
L& T$)62,2(+-*& S21&!MZQPJ!"QT]&& S2<4*)2(,$&32&#$%,*H-4-3*3&f-W*&K&G8.-4&N)$3-7-+*+-8(O&
^& X1'*%-$1& S21&JL_QPJ!"QT]&& [$%)*1&324&A2%.-+-$&32&5242.-1-8(&32&#*<*&&
"& X1'*%-$1& S21&JZLQPJ!"QT]&& 5X@&32&T$(3-+-$(21&32&X1$&N)$3-7-+*+-8(O&
Z& X1'*%-$1& S21&PP_QPJ!"QT]&& 5X@&32&T$(3-+-$(21&32&X1$&N)$3-7-+*+-8(O&
!J& X1'*%-$1& S21&PI"QPJ!"QT]&&
[$%)*1& 324& S2<-1,%$& [*+-$(*4& 32& C:'-6$1& 52%)-(*421& G8.-421& 6*%*& 4*&
A2<'%-3*3&N)$3-7-+*+-8(O&
+
DE5? +
&
P[+ I(.18,-(+ P,-#(+ 7.4%,+
!& 5%*(1.2%1*4& S21&!L!QPJ!ZQT]&& S2<4*)2(,$&32&f-1+*4->*+-8(;&B(7%*++-8(&K&A*(+-$(21&N)$3-7-+*+-8(O&
P& T$)62,2(+-*& S21&!M_QPJ!ZQT]&&
]2,2%)-(*+-8(&32&)2%+*3$1&%242.*(,21&2(&24&G2%+*3$&PM&N9++21$&G*K$%-1,*&
6*%*&B(,2%(2,O&
I& X1'*%-$1& S21&JZ!QPJ!ZQT]&& f*+,$%&32&#%$3'+,-.-3*3&N)$3-7-+*+-8(O&
_& X1'*%-$1& S21&!LIQPJ!ZQT]&& S2<4*)2(,$&32&T*4-3*3&32&9,2(+-8(&N)$3-7-+*+-8(O&
!
P^28