Webmaster henrik Larsen fra Cowi præsenterer deres medarbejderportal med collaboration module som eksterne partnere kan tilgå

1. COWIportal
Intranet Design Annual 2009, NNG:
One of "The Year's 10 Best Intranets"
Henrik Larsen, hkln@cowi.dk
Web editor
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2. Præsentation af COWI
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3. Six regions and 6,000 employees
COWI Denmark
COWI Norway
COWI Sweden
COWI Gulf
COWI Central & Eastern Europe
COWI Africa
COWI is a leading, international consulting
group.
We provide services within the fields of:
Engineering, environmental science and
economics
At year-end 2008, we had 6,734 on-going
projects in 119 countries
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4. Our International Specialist Leader services
Major bridges Airports
Tunnels Mapping and
geodata
Marine Development
structures assistance
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5. Strategic goals of the COWIportal
Launched 7 January 2008
 To integrate the companies in
the COWI Group further via a
corporate Intranet/portal
supporting shared business
processes
 To support seamless cross-
company project execution
(primarily document and task
handling)
 To improve knowledge
sharing, communication and
use of IT solutions in general.
 Globalisation, collaboration
and knowledge sharing
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6. Limitations and prerequisites
 All companies in the COWI Group must have the required
IT infrastructure.
 HR master data about all employees in the COWI Group must be
registered in a central database/HR system.
 Not all countries can offer high speed internet connections at a
reasonable prise (Africa)
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7. Governance and dialogue with the line of business
 Portal Governance Committee (top management/owners of
Sales, Projects, People, Communication etc.)
 4 full time employees responsible for functionalities and dialogue
with the line of business (responsible for Sales, Projects, People,
Communication etc.)
 Portal responsible(s) in each COWI region
 Super users in each department
 Help site with "How to" video guides for all users
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8. COWIportal and
Nielsen Norman Group
 COWI's intranet was one of the ten winning intranets who received the
Intranet Design Annual 2009 from Nielsen Norman Group this year:
www.nngroup.com/reports/intranet/design/
NNGroup praised the following features of the COWIportal in the
report:
 The personalisation of the home page of the portal
 The "Find People" function (The Phonebook)
 The project sites
 The overall impression that the COWIportal will further knowledge
sharing and support the consulting process
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9. Finding your project
 Links to all My COWI
sites: Every user has
links to his/her own
department site,
network sites and
project sites on the
home page of the
COWIportal
 My web workplace:
Every user has
personalised links to
timesheet registration,
travel registration,
project management
reports, alerts, and
tasks on the home page
of the COWIportal
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10. Projects home page
 News
 Latest
documents
 Quality Plan
 Time
Schedule
 COWI Manual
(automatic
links)
 Project
Manager
(automatic)
 External
partners can
participate
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11. List of all projects with search options
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12. MySite and Find People (the phonebook)
Finding people - Sharing
knowledge
 Phonebook is integrated with
the MySite profile page and
the CV database
 Search for competencies in
"Advanced Search".
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13. Employee profile page
Personal
competencies.
Filled in by the
user. Searchable.
My personal data in
SAP. Updated by the
user (Name,
Address, Bank
information)
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14. Business support front page – an example
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15. COWIportal – for the communicating company
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16. Our basic thinking on communication
COWI is a communicating company where all employees
carry our brand.
COWI is a dialogue-based organisation, where employees can
expect to be involved in the operation and development of the
company.
The most important communication channel is line of command.
Every decision includes a decision on how it is communicated.
COWI doesn't speak with one corporate voice but with 1000
voices. To empower employees internal communication must:
 Give employees access to the knowledge and information
necessary to do their job as consultants and to cooperate on
common goals.
 Enable employees to participate in the commercial,
professional, and social development of their place of work.
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17. Consequenses for the COWIportal
The COWIportal must…
 Complement line management communication, strengthen
organisational culture, and raise debates about profession and
business.
This means that…
 All employees have access to create and publish news to the
entire group.
 Departments, divisions, and regions are encouraged to
communicate locally via the COWIportal.
 Communication from top management on the COWIportal is a
supplement to line of command.
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18. COWIportal - the front page
Feature story
• Always about
people
• Seen by
everybody
• Creates
identification
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19. COWIportal - the front page
News for you
• Personalised.
Author decides
audience+language:
Group, division,
department etc.
• On average 10-12
stories per work day
• 700 Norwegian
employees publish
20-25% of all news
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20. COWIportal - the front page
Top news
• Personalised
• But almost always
corporate
CEO interview
• Read by appr. 60%
of all users
• After 1½ month
still 200 readers per
week
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21. COWIportal – news in English
Dual
language
news
• Group
news in
English
• Aug-Oct:
408 DK
164 EN
161 NO
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22. COWIportal - the front page
My News
subscriptions
• From local sites
outside your
normal audience
• Supports
knowledge sharing
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23. COWIportal - the front page
Colorbars
• To keep focus
on subjects
Events for you
• All events for your
audience
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24. COWIportal - the front page
Questions • 322 Q&A items since launch 7 Jan 2008
and answers • 323 replies
uncensored
• Record was 37 (about parking space)
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25. COWIportal - the front page
Surveys
• First: Social
purposes
• Later: For
projects too
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26. COWI's Climate campaign
The climate statement
"COWI as a company - and each
employee as an individual - has a
responsibility to make a contribution
toward limiting our impact on the
climate."
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27. Climate campaign - magazines and ads
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28. Climate campaign - events and articles
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29. Climate campaign - tough questions (and the answers)
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30. Climate campaign - the result: 120+ ideas
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31. Business value and challenges
 Globalisation: Communicating to all and with all COWI employees,
recruiting globally to projects
 Collaboration: collaborating in global teams with customers on
project sites
 Knowledge sharing: professional networks sharing knowledge
about Best Practices and customers
Challenges:
 improve performance
 improve document handling functionalities
 …always improve usability
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32. Questions?
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