Non financial performance indicators of United Utilities Group PLC. Are :
1. Customer satisfaction: Improvements in customer satisfaction are measured through Ofwat\'s
SIM mechanism.
Strong performance on Ofwat\'s and environment agency KPI Assessment.
Reinvestment of £280 million has been done to outperform customer servicing.
Below inflation growth in household bills for the period of 10 years from 2010-20.
2. Effective delivery of Capital investment programme:
Capex delivery has further improved. Time cost quality ind3x up to 98%.
Initiated 40£million of transitional investment to aid a smoother and most effective start to
AMP6.
3. Strong Financials.
Operating profits up by £37 million to 641£ million.
RCV Gearing went down by 2%, at 58%.
Final dividend of 24.03 pence per share was in line with policy.
4. Growth in Business Retail:
Growth in developing a range of value added services.
Largest new entrant and Second largest water retailer in Scotland.
Solution
Non financial performance indicators of United Utilities Group PLC. Are :
1. Customer satisfaction: Improvements in customer satisfaction are measured through Ofwat\'s
SIM mechanism.
Strong performance on Ofwat\'s and environment agency KPI Assessment.
Reinvestment of £280 million has been done to outperform customer servicing.
Below inflation growth in household bills for the period of 10 years from 2010-20.
2. Effective delivery of Capital investment programme:
Capex delivery has further improved. Time cost quality ind3x up to 98%.
Initiated 40£million of transitional investment to aid a smoother and most effective start to
AMP6.
3. Strong Financials.
Operating profits up by £37 million to 641£ million.
RCV Gearing went down by 2%, at 58%.
Final dividend of 24.03 pence per share was in line with policy.
4. Growth in Business Retail:
Growth in developing a range of value added services.
Largest new entrant and Second largest water retailer in Scotland..
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Non financial performance indicators of United Utilities Group PLC. .pdf
1. Non financial performance indicators of United Utilities Group PLC. Are :
1. Customer satisfaction: Improvements in customer satisfaction are measured through Ofwat's
SIM mechanism.
Strong performance on Ofwat's and environment agency KPI Assessment.
Reinvestment of £280 million has been done to outperform customer servicing.
Below inflation growth in household bills for the period of 10 years from 2010-20.
2. Effective delivery of Capital investment programme:
Capex delivery has further improved. Time cost quality ind3x up to 98%.
Initiated 40£million of transitional investment to aid a smoother and most effective start to
AMP6.
3. Strong Financials.
Operating profits up by £37 million to 641£ million.
RCV Gearing went down by 2%, at 58%.
Final dividend of 24.03 pence per share was in line with policy.
4. Growth in Business Retail:
Growth in developing a range of value added services.
Largest new entrant and Second largest water retailer in Scotland.
Solution
Non financial performance indicators of United Utilities Group PLC. Are :
1. Customer satisfaction: Improvements in customer satisfaction are measured through Ofwat's
SIM mechanism.
Strong performance on Ofwat's and environment agency KPI Assessment.
Reinvestment of £280 million has been done to outperform customer servicing.
Below inflation growth in household bills for the period of 10 years from 2010-20.
2. Effective delivery of Capital investment programme:
Capex delivery has further improved. Time cost quality ind3x up to 98%.
Initiated 40£million of transitional investment to aid a smoother and most effective start to
AMP6.
3. Strong Financials.
Operating profits up by £37 million to 641£ million.
RCV Gearing went down by 2%, at 58%.
Final dividend of 24.03 pence per share was in line with policy.
4. Growth in Business Retail:
2. Growth in developing a range of value added services.
Largest new entrant and Second largest water retailer in Scotland.
