Literature Review Literature On Cafeteria Food

Literature Review Literature On Cafeteria Food
Literature Review
Introduction
Several studies have shown that food quality, variety of food, atmosphere, service quality, and price that have a effect on dining satisfaction and return
intention as it has been related to increase sales, revenue, and customer loyalty. (Qu, 1997; Kivela, Reece & Inbakaran, 1999; Pettijohn, Pettijohn &
Luke, 1997; Lee, 2004). However, according to Lee (2004), dining environment, price and nutrition information, and employee competency are
considered the most influential factors in determining college student's satisfaction level. The customer satisfaction is not only influenced by service
quality perceptions but also by personal preferences, situational factors and price (Aldridg & Rowley, 1998; Patterson &...show more content...
Price fairness means the judgment of whether an outcome and the process to reach an outcome are reasonable or acceptable (Bolton Shankar,
2003). The price to be paid for a services and foods determines the level of quality to be demanded (Soriano, 2003). He also stressed out that the
price (value) of the meal and service are equally important when compared to other service dimensions. The recent studies by Ng (2005) and Xi and
Shuai (2009) did consider price and value in assessing students' service quality in dining hall services. Martin–Consuegra, D., Molina, A. and Esteban,
A. (2007) found that perceived price fairness positively influences customer
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Literature Review On Food Service
1.5 THEORITICAL FRAMEWORK H1: The relationship between food quality and customer satisfaction in cafeteria UiTM Cawangan Selangor. H2:
The relationship between price and value and customer satisfactionin cafeteria UiTM Cawangan Selangor. H3: the relationship between ambiance and
customer satisfaction in cafeteria UiTM Cawangan Selangor. 1.6 SIGNIFICANCE STUDY 1.6.1 Theoretical This research will be useful for
institutional foodservice provider in improving and enhancing the criteria within the university cafeteria menu. According to Baharun, Awang & Padles
(2010), they said in Malaysia, higher education institution were required to offer the best overall products and services to their potential campus
customers...show more content...
According to Kim and KIm (2009), customer satisfaction is often used to predict the likelihood of customers returning to a restaurant. Some studies
(Oh, 2000; Yuksel and Yuksel, 2002), have shown that customer satisfaction is important to food service managers through word
–of–mouth leads to
repeat patronage, brand loyalty and new customers through word–of–mouth promotion. Another opinion from Kotler and Clarke (1987) define
satisfaction as a state felt by a person who has experience performance or an outcome that fulfill his or her expectation. Satisfaction is a function of
relative level of experience and perceive performance. When using a dimensions Institutional DINESERV, the satisfaction will strengthen customer
loyalty and also improve the dining facility's status and produce greater

Literature Review
Part One: Customer Satisfaction
2.1.1Introduction to Customer Satisfaction:
Customer Satisfaction is one of the main topics rises recently. Before years there was a revelation of a customer service to concentrate on customer, to
treat with him in a better way, to please and fulfill his demands of the customer. In order to achieve that, researchers analyzed the customer population
then took random samples and after that generalized the results and came with procedures to treat and please the customers. The first thing is spark in
the satisfaction of the customer concept added to the private sector, later applied to the other sectors.
Customer satisfaction represents a set of business processes touching on all aspects of...show more content...
Cheefy defined it as ' the extent to which a customers' expectations of product quality, service quality, and price are met.'
The reality of Customer Satisfaction is in the eyes of the beholder – the customer. And all about how to meet the expectation of those customers and
even exceeding those expectations.
According to Business Dictionary definition it is 'the degree of satisfaction provided by the good or service of a company as measured by the number of
repeat customers.'
Or it is "the number of customers or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings)
exceeds specified satisfaction goals." (Paul W. and others, 2010).
Customer satisfaction can be experienced in a variety of situations and connected to both goods and services. It is a highly personal assessment that is
greatly affected by customer expectations. Satisfaction also is based on the customer's experience of both contacts with the organization and personal
outcomes.
Some researchers define a satisfied customer within the private sector as "one who receives significant added value" to his/her bottom line–a definition
that may apply just as well to public services. (Cengiz,

The Meaning of Service Essay
The Meaning of Service
Service is a word used constantly. The word service has an impression on many people. For example; people who work as lifeguards view their work as
a service to the community. Naturally, based on working as a lifeguard their definition of service would be an action beneficial to the well–being of
others. Not surprisingly, a similar definition was found in the Oxford English Dictionary (OED). Service is described in the Oxford English Dictionary
as "the action of serving, helping, or benefiting; conduct tending to the welfare or advantage of another; condition or employment of a public servant;
friendly or professional assistance." Furthermore, in Webster's Ninth NewCollegiate Dictionary, service is...show more content...
A service berry is "any one of various American trees or shrubs of the genus Amelanchier" (Dictionary of Americanisms). The second definition was
one many may not have recognized right away. Service is "public worship according to form and order" (OED). After people read this they think, of
course! People are always saying "are you going to attend service on Sunday?" Many immediately think the word service means providing for another
and completely forget by attending mass they are performing a service to a higher being.
Becoming so firmly planted in one definition of service people tend to ignore its other uses. A strong attachment to one definition or another can be
attributed to working as a lifeguard or work with other programs like YouVote. With YouVote, participants are helping and benefitting others by
providing them with information important to upcoming elections. By providing people with information it helps them along their way to making an
educated decision when they vote. Working with YouVote has helped to extend the definition of service to all persons who help or serve others like;
waitresses, teachers, lifeguards, doctors, lawyers, coaches, and the government. The government continuously provides "service" to our country, or at
least they try. The many readings in WRA135 class have shown the government needs to provide more service to those in need like all those living
below the poverty line and/or on

Literature Review On Restaurant
Literature Review
1. Introduction
1.1 Research Question
Singapore has become a very competitive market for the fine dining restaurant segment. How do restaurants compete in attracting affluent customer?
1.2 Research Model
The research will examine aspect of fine dining industry in Singapore. I will be assessing the competitive strategy of western fine dining restaurant in
term of retaining existence customer and attracting new one. In order to identify retaining successful customer I will undertake survey in term of
customer satisfaction and willing to pay. I will also interview restaurant's managers who handle strategy and execution in order to develop attracting
new customer. Last I will conclude with a good strategy would help a restaurant...show more content...
The most important of which ideas showed the relationship among three structural models: continuous leaning culture, HRM practices and training
success. The paper also showed me how to the significant of HRM practice influence to training program success. Plus it also showed the evidence
of risk of not paying attention on these issues could generate organizational culture employee turnover, low competence advantage that reveal poor
HRM management. However this research demonstrated how to retaining and training employee, which is significant to enhance employee's skills
and knowledge. One of the effect of this paper I will use for my research are formulates relationships between employee and culture, and training
process to produce a good outcome service. Then I will study the impact of employee skills and knowledge on service quality. This is because the
research used formulate employee satisfaction of their job by providing training and improving their skills. It's essential to give employee more
opportunities to performance a higher quality service and it is also generate a distinctive service

Essay about Service Marketing
Introduction
In an ideal situation, customers would not have to wait for the delivery of products and services. However, in the real world, organizations cannot
always match exact capability and demand; therefore, waiting is frequently inevitable while purchasing, especially in service marketing, as service
firms can barely inventory their "stock" for sale at a later date (Lovelock, 1992, p.154). In general, waiting in lines – known as "queuing", happens
when the number of customers arrive at a facility exceeds the capability of the system to serve them (Lovelock & Wirtz, 2011, p.260). Basically, this
essay will state the relationship between queuing and customer satisfaction, as well as relationship between customer satisfaction and...show more
content...
When the consumer is waiting alone and have nothing to do, especially in an unfamiliar facility, the feeling of boring, uncertain about waiting time,
stress and anxiety will be increasingly enlarged with time passing. Queuing also seems more burdensome if people feel physically uncomfortable.
Moreover, because of a fear of "been forgotten", the senses of "get started" of customers are fervent. It is claimed that the anxiety level is much
higher while waiting to be served than it is while being served, even though the latter queuing will be longer (Lovelock & Wirtz, 2011, p.267; Maister,
1985).
Unpleasant waiting experience might accompany with customers go through the whole service process, which could lower the overall evaluation of
service quality easily. Not only the queuing experience, a number of studies also investigated that queuing time in a service organization significantly
influences consumer satisfaction. In general, increasing in waiting time is associated with decreasing in customer satisfaction (Katz, M.Larson &
C.Larson, 1991). The graph (Dube, Renaghan & Miller, 1994) below shows the effect of waiting time on customer satisfaction in restaurant industry,
and suggests that most consumers do not satisfied if the waiting time is longer than 8 minutes. In addition, another study (Jones & Dent, 1994)
examined that 70% of respondents considered waiting time as a major

Restaurant Review Essay
The Big Cheese Italian Restaurant Review
Charlotte Perkins
Professor Alexandra Alessandri
English 1101
11 October 2011
Charlotte Perkins
Professor Alexandra Alessandri
ENC 1101
6 November 2011 The Big Cheese Italian Restaurant Review
The sweet smell of garlic, tickles your nose as you park your car. Its sweet aroma guides your taste buds to the unassuming establishments were the
Italian flavor lingers in the air. First Impression: The Big Cheese Italian Restaurant lives up to its name. When you first drive up, the parking spaces
are tight and the area is very crapped. But once you are seated and begin your dining experience you forget about all the things that are not ideal and
enjoy the delicious meals that...show more content...
All the entrees came just as we finished the wings and calamari. We had encountered difficulty finishing theCaesar Salad. The combination of
pepperoni, mushrooms, sausage, onions, green peppers , black olives, ham and mozzarella complimented each other as the flavors and remnants
oozed out of the fresh dough. The red sauce that accompanied the Calzone had an extra hint of garlic which is the aroma that is used in many of
the dishes that came past our table. It was very hard concentrating on what we order when all the dishes that came past us smelled and looked so
good. Dessert: Tiramisu and Double Chocolate Mousse Cake called from the menu. Since the meal was so filling, we took our dessert home. The next
morning the tiramisu was just as I expected with the right amount of liqueur. My taste buds were not disappointed and although it was not intended for
breakfast, I was completely satisfied with my choice of desserts. They are a sponsor for the University of Miami and it shows. The takeout counter has
a bristling business on a Friday night. Many of the patrons at the restaurant were donning U of M jerseys and the like. Our bottle of water had the

University of Miami logo on the face and we were happy to support the restaurants sponsorship of the football program. Service: Our server was
excellent. She made suggestions when we were torn on the dishes and provide recommendations for the Calzone and Stromboli. The Big Cheese

Essay about Evaluation on a Restaurant
| |
My Evaluation of the Cheesecake Factory
My most favorite of all time restaurants to dine at is The Cheesecake Factory. This restaurant is a famous corporate chain of restaurants that offers a
widespread variety of all types of American dishes and of course specializes in the most amazing variety of the best tasting cheesecakes. I love the
experience of dining at the Cheesecake factory because the atmosphere is so welcoming and the artwork on the ceilings make you feel very lavish, the
food is great and the service is excellent. A particular visit last month proved to me that Cheesecake factory lives up to the expectations of its guests.
The cheesecake factory is known for always giving generous portions of food for a ver...show more content...
It came with croutons, lettuce, tomatoes, grilled chicken tossed in ceasar dressing in an enormous plate. I was so satisfied with my appetizer and
the delicious complimentary bread that I had to order a salad and even that was too much for me to finish. Even though I was too full, I had to order
one of their infamous cheesecakes after all. I ordered the Oreo Extreme which was a special edition cheesecake and it was big and delicious enough to
feed my whole family.
Lastly the service at The Cheesecake Factory caught my attention. As soon as we walked through the door we heard, "How are you? Welcome to
the Cheesecake Factory". We were taken to our table by our hostess and then we were asked a drink order. Our drinks were received and the order
was taken in a timely manner. The server was very knowledgeable of the menu and was very polite while taking our order. We were told our order
would be put right in, and the drinks with the complimentary bread came in no time. Then the food arrived and we began to eat. As we ate our
meal the server came over twice to check on us and get us refills. We asked for our check and it was received and paid very quickly. While dining at
The Cheesecake Factory, the service was fantastic. The server was very attentive and took very good care of us. I enjoyed my experience
impressively and will continue to come back here any chance I get. The Cheesecake Factory restaurant makes the best out of everyone's visit.

Child Life Services Case Study
At first, I would provide introduction of child life services and ask some questions to assess the patient and his family. I will encourage the patient and
his family to discuss questions or concerns about what they experienced and will experience. Then, I will provide brief explanation of procedures and
treatments he will experience during this hospitalization. If the patient will experience the surgery, I will provide preparation. I will chart on the patient
after each intervention, evaluate and plan the next

Nurse Practitioner Application Essay
I am interested in your Nurse Practitioner position for the Interventional Endoscopy Service, which was posted on indeed.com. I am writing
because I believe I possess the qualities you seek. I received my master of science from Columbia University School of Nursing. Prior to becoming
a Nurse Practitioner, I worked as a Spanish teacher for 15 years and as a Spanish medical interpreter for 7 years. Using my linguistic and cultural
literacy, and the nursing skills I acquired at Columbia and as a working RN, I would be an asset as an NP, especially in a community like Washington
Heights. I am fascinated by the pathophysiology of gastroenterology, and I would like to learn more. This interest led me to focus on how to increase
colorectal

CHAPTER II REVIEW OF RELATED LITERATURE Various literature, thesis, and theories were carefully read and studied by the researchers to
synthesized and relate different scholarly articles, journals, and other reference material to the present study entitled Customers Satisfaction to the
Service of Dasmarinas Water District. These related literature and studies gave concrete foundation to the research. Related Literature Customer
and Service According to Okoli (2007), customer is anyone who approached the provider to satisfy his/her needs while service is the trade
between provider and customer that has the responsibility to create or destroy the organization. In line with service is quality, which depend on the
result of the customers' comparison between expectations about service and perceived performance (Islam, 2011). Service is different from
product, and it is classified into three service dimensions, such as: intangibility, simultaneous delivery and customer participation (Ojo, 2011). For
Proompow (2013), he defined service quality based on its important factors, where he stated that: "The important factors of the service quality form
the word SERVICE. That is 'S' stands for satisfaction, 'E' stands for expectation, 'R' is readiness, 'V' is value, 'I' is Interest, 'C' is courtesy and 'E' is
efficiency." Customer Service From the words customer and service, customer service means going beyond what is expected in doing ordinary way
and adding value and integrity to

Chapter II
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter reviews related literature and studies which serve as a frame of reference for this study. This includes articles and published books.
Review of Related Literature and Studies (FOREIGN)
Customer's Satisfaction Customer satisfaction as noted by Tahir, Waggett, and Hoffman (2013), a "customer's perspective based on their expectation
and then subsequent post purchase experience". In other words, It is an evaluation of a product or service quality level in order to assess whether it
exceeds or fail to meet the customer's expectation. From the perspective of the students on a budget, it is likely that a good majority would prefer to
purchase food and dine in an establishment...show more content...
Based on the findings of this study, the following conclusions were drawn: (1) Majority of the canteens, managed by private individuals, were found to
only have moderately adequate facilities and equipment; (2) majority of the canteens were implementing self–service in food serving; and (3) problems
in canteen operation were the lack of personnel, lack of time in food preparation, source of water supply and pupils' food

Example Of Restaurant Review
For my restaurant review, I picked the restaurant Soulshine Pizza Factory because of its atmosphere. The restaurant was named after a song called
"Soulshine" which was written by Warren Haynes and sang by the Allman Brothers. Known for being more than just a songwriter, Warren Haynes
would occasionally join the Allman Brothers and other bands in singing the song. Warren Haynes' song had such an influence on many people including
the owner of Soulshine who ended up naming the restaurant after the popular song. It was founded in 2001. The restaurant has a lot of history behind
its creation; the owner of the restaurant loves pizza and was an Allman brothers fan, a southern rock jam band. He opened the the restaurant, because he
wanted to...show more content...
It is a place for a casual lunch and dinner date with your group of friends,boyfriend,girlfriend, or family. Soulshine can also be a place where people
can bring their kid's soccer team after practice. In general, Soulshine Pizza Factory is a vibrant and family oriented scene. At Soulshine they also
serve desserts and salads. So if someone is all about diet and worried that they cannot eat at Soulshine Pizza Factory because the word pizza is on the
restaurant name, there is no need to worry because they have a mixture of healthy dishes that will heighten your taste

Service Style Of The Restaurant Essay
SERVICE STYLE:
Our restaurant Season'd is a depiction of all the four seasons, which provide the customers with a sense of nostalgia and the house warmth. One of
the main aims with our establishment is to provide quality food which is authentic in a way where it takes the customer down memory lane. It might
be one of our signature soups or entrees or it could be a simple salad, with our vision each dish is special just like every customer is.
Sticking with the concept of seasons our restaurant is built in a way to give it a warm calm feeling. It is built keeping in mind the old traditional
restaurants with the French windows which help incorporate sunlight while the carefully planned paint structure reminds the guest of a calm sunny
day in spring. Just like in nature where all elements come together to form a season similarly each and every aspect of this restaurant is carefully
planned and organized so that it comes together to provide the guest with one of the finest possible dining experience at a reasonable price.
Every restaurant professional is aware that in order to be successful, good food and good ambience is not enough. These two are crucial factors,
however another crucial step is the healthy relationship between the front of the house and back of the house staff. A healthy relationship is crucial
for a successful business and one of the factors to do that is a well planned service style. Our service style focuses on the same basics that can be
found in any

Performance Evaluation Essay
There is a purpose in doing performance evaluations, in which it helps management make general human resource decisions. Performance evaluations
provide input to help make important decisions such as promotions, transfers and even terminations. Also, could help to identify training and
developments they need, as well help develop programs and providing feedback to employees on how they performed on their review. Performance
evaluation can help to see who will get merit pay increases and other rewards. In the scenario, I have three concerns about the evaluation that our
manager is using. The first concern is the three items that they used to evaluate, friendliness, neatness and attitude, which are not in itself a dreadful
start, but...show more content...
When using individual task outcome; you could be evaluated on such things as the quantity produced, the scrap generated in production, and the cost
per unit. Evaluating behavior, you would look at how the employee is helping other coworkers, making suggestions for improve the work
environment, and volunteering for additional duties. The behavior is the focus on interaction towards others and the organization. Evaluating traits
are a little more trickery than the other two because it is farthest removed from the actual performance of the job. When looking at traits, you look to
see if the person has a respectful attitude, do they show confidence in their job, are they dependable, and are they always busy, or do they possess a
wealth of experience. These traits are routinely used as criteria for assessing an employee's level of performance. When using a method like the
360–degree to give a performance evaluation has a great advantage for everyone. It helps give the employees in an organization a sense of
participating in the process of the person evaluation. By including coworkers, customers, and subordinates; it allows a more accurate reading on the
employee's evaluation. Each of these people can give various views about the employee because each one is from different parts of the organization,
or even an outside source review on the person can be very valuable. In our scenario, it could be good

Hotel Literature Review
2. Literature Review
2.1 Why the hotel industry
The focus is on the hotel industry because; the geographical location of a hotel has a major impact on its operations and profitability (Namasivayam,
K., Enz, C. A., &
Siguaw, J. A. (2000). Furthermore geographical location of a hotel greatly determines the profile of its visitors, the size of its market and the level of
competition that it has to face. These three variables also have a strong impact on the ICT adoption tendency of a hotel. This is because the ICT
adoption tendency of a hotel can be linked mainly to its expectations about the value addition that ICTs can provide to its customers, as well as the
belief about the expansion of its target market through ICTs. A hotel will therefore be more inclined to adopt ICTs if it
...show more content...
Some of the world's largest GDS (Global Distribution
System) namely Sabre, Galileo, Amadeus and Worldspsan are examined. Besides analyzing the telecommunication technologies in the industry, the
hospitality sector, entertainment sector, transport sector, management sector and other intermediaries have been diligently explored.
2.5 ICT in Tourism and Hospitality Sector
Parsons and Oja (2013) mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector. Major travel
companies such as
Expedia, Orbitz, and Thomas Cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on
official company website. Online reservation capabilities provide substantial cost saving opportunities for businesses in tourism and hospitality sector
that otherwise would have been spent on human resources making reservations in a manual manner.
Moreover, according to Mihalic and Buhalis (2013), while the majority of businesses in tourism and hospitality sector have adopted various
components of ICT to

Abstract The following essay explores the quality of customer service at the Marriott Hotel and Resort brands. This essay will introduce the
definition of quality customer service, followed by the key players involved. Furthermore, the Marriott's strategies for enhancing quality customer
service and the results and competitive advantage will be discussed. Going forward, this essay will make use of the present term "Customer Care" in
replacement of the outdated term "Customer Service". Also, to clear the term "product" from any misconception, it will take on the proper meaning of
goods, services, or ideas. The main goal of this essay is to provide a basic interpretation of the Marriott's core values and prove how these have affected
their position in the global hospitality industry. It is also the author's intention that her understanding of the concept of Customer Care be seen
throughout the content of the paper. Excellent Quality Customer Care: The Marriott Way The Marriott Hotel and Resort has grown into a massive
company over its 80+ years of operations. This multi–billion dollar empire chaired by J.W. "Bill" Marriott Jr. (here on referred to as Bill Marriott Jr.)
has the broadest portfolio of brands in the industry (just over 18) and many franchise partners. Each hotel and resort under the Marriott's umbrella has
consistently provided excellent quality service to their guests. The company innovatively distinguishes its Customer Care model from its competitors by

Service Quality : Services Quality Essay
Service Quality
Service quality means individual satisfaction (Braid. L, personal communication, June 2015)
Service quality is a realization in client dealings. A business or organization with excellent service quality will meet client expectation while can remain
economically competitive in the market.
A business should to require to be known for how it is superior to anything its contenders. In the event that the business offers the best client benefit in
the nearby market, then that could shape the premise of the client quality recommendation.
Total quality management: Total quality means constant upgrading of the service. (Braid. L, personal communication, June 2015)
Examples of good service quality include personalized service, where can get feedback from the customer as a good return policies, using complaints
desks and hotlines, being able to speak to a human being when calling for service, and so on. Consumer service should be involved as part of a
complete method to organized improvement, as a customer service knowledge can change the whole recognition a customer has of the organization.
SERVQUAL
The SERVQUAL service quality model was created by, Parasuraman, Valarie Zeithaml and Len Berry, in 1988. It refers the fundamental parts of
remarkable administration. The SERVQUAL creators initially distinguished ten components of service quality, yet in later work, these were gave way
into five variables – reliability, assurance, tangibles, compassion and responsiveness.

Review of English Semester Essay
English 101–60 has taught me many things and has helped me grow and develop my skills as a writer. It has taught me how to think more creatively
and use clear concrete details. In the beginning of the semester, our first writing assignment was a narrative journal entry that focused on writing about
an uninteresting moment from your life and making it interesting. This was a challenging assignment because it was a broad topic that allowed the
writers to take it in any direction. I remember thinking I had no idea what I am going to write about. Once I was able to narrow down the ideas I started
writing what a traumatic experience I had six years ago. This was when I underwent the surgical procedure, to remove my gallbladder. My main focus
...show more content...
Once I found that topic, I was able to start writing the research paper, My group faced a couple of challenges along the way. One of the biggest
challenges we faced was all of us meeting the length requirement because were all still in the beginning stages of the assignment. The workshop
group was a new experience for me because I have never worked with that many person, this kind of overwhelmed me because there was so many
opinion on one paper. The groups weakness was, our lack of organization. Fortunately, we were able to make this up with all of us being very
truthful towards each other and not sugarcoating the revisions we suggested among our papers. We all accomplished the beginning stages of
writing our research papers and making sure everyone had their thesis there. Over the semester I have been challenged and intrigued over and over
by the content of this course and the professor, who thought I could develop a fairly strong paper if it was not for all my grammatical errors. It has
been a very enlightening and enthralling experience that has taught me a new way to write a paper. In high school there was only one way to write
and that was it. I think that this class is a great way for students to think out of the box, rather than having to be stuck. It allows them to write more
freely about a subject, and I am very thankful for that. I have learned many new skills and improved the skills I already

Literature Review Literature On Cafeteria Food

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