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Analytics for a Better
Experience
It starts with
having goals
Events

                                            Campaigns
Micro-level                 Micro-level

                                                                    Goals
                               Departmental goals
              Macro-level
                                                                         Micro-level




                                      Macro-level
                                                        Institutional goals
Events

Black Tie
                            Presidential        Campaigns
                                                                       Goals
                              Mailing
  Event
                            Campaign




              Increase             Departmental goals
            Annual Fund
            Contributions




                                           Increase
                                           Donations        Institutional goals
If you can track it, you can measure it.
If you can measure it, you can improve upon it.
Set Up Google Analytics Goals
Compare Campaigns
Campaigns
Compare Mediums
Mediums
Compare Sources
Sources
Determine What Works
Goal URLs
Pages At-a-glance
Pages
Pages Comparison
Compare Landing Page Visits to Bounce Rate
Time On Page
Pages
Compare by Location
Geo-targeted Campaigns
Who are you targeting?
Multi-channel Funnels
Forms
• Keep it to essential questions
• Use Event Tracking to create the best form
  funnel
Engaged with
  the Site



    Went to a
  landing page




                 Received an email
Additional Suggestions
• Clear Calls to Action
• Internal linking
Testing: Let the User Choose
Questions?
Go to http://goo.gl/X345s to sign up for a
free, 20-minute analytics consultation.
Flickr Image References
•   Slide 1: by DaGoaty
    (http://www.flickr.com/photos/dagoaty/4619800512/sizes/o/in/photostream/)
•   Slide 2: by tim geers
    (http://www.flickr.com/photos/timypenburg/5249972460/sizes/o/in/photostream
    /)
•   Slide 3: by OliBac
    (http://www.flickr.com/photos/olibac/4913461654/sizes/o/in/photostream/)
•   Slide 25: by El Bibliomata
    (http://www.flickr.com/photos/fdctsevilla/4306301206/sizes/o/in/photostream/)
•   Slide 28: by Joost J. Bakker Ijmuiden (http://www.flickr.com/photos/joost-
    ijmuiden/5619821352/sizes/o/in/photostream/)
•   Slide 29: by Sean MacEntee
    (http://www.flickr.com/photos/smemon/5683575389/sizes/o/in/photostream/)

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Analytics for a Better Experience

Editor's Notes

  1. by DaGoatyhttp://www.flickr.com/photos/dagoaty/4619800512/sizes/o/in/photostream/
  2. by tim geers (http://www.flickr.com/photos/timypenburg/5249972460/sizes/o/in/photostream/)
  3. by OliBac (http://www.flickr.com/photos/olibac/4913461654/sizes/o/in/photostream/)Multiple steps to reach the goal.
  4. Successful campaigns require a lot of balance and an understanding of how each piece works together.We start with the macro-level goals- the large goals of an institutions. For schools this is typically increase the number of students enrolled, increase student retention, and raise more donated dollars.These goals are then supported by departmental goals, which are in turn supported by micro-level goals typically in the form of a measurable action. Let’s see how this works.
  5. Set up goalsBe sure to include a Goal Value, even if it is only a relative value ranked by importance – Going to an event may be worth $50 on average, while getting someone to pay their alumni dues may be worth $150 on avergae, etc.This example goal uses a form thank you page as the definition of a success. When a user fills out this donation form, they will be taken to the donation form thank you page. Every time someone accesses that page it will be considered a success—this is because the form is really the only way to access the page. The page is specific to the form. Since we set $100 as our goal value in this example, every time someone accesses the thank you page, it is considered a goal conversion worth $100. We can then look at the Per Visit Goal Value to determine the effectiveness of individual sources, mediums, and campaigns in monetary terms.
  6. by El Bibliomata (http://www.flickr.com/photos/fdctsevilla/4306301206/sizes/o/in/photostream/)
  7. by Joost J. Bakker Ijmuiden (http://www.flickr.com/photos/joost-ijmuiden/5619821352/sizes/o/in/photostream/)
  8. by Sean MacEntee (http://www.flickr.com/photos/smemon/5683575389/sizes/o/in/photostream/)