De druk om d.m.v. Financial Shared Service Centers (FSSC) een bijdrage te leveren aan de bedrijfsdoelstellingen is toegenomen en daarmee de behoefte aan focus, kostenbesparing en flexibiliteit. Een goed opererend FSSC eventueel gecombineerd met near & offshoring helpt daarbij. Het loont de moeite over de grenzen te kijken en uw beeld te toetsen aan de praktijkervaring van anderen. Een gedachtewisseling met vakgenoten op strategisch niveau. Inleiders: Peter van der Weijden, Program Manager Accounting Plaza en Wilco Bothof, partner Atos Consulting

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2. 1. The trigger and goals
2. The transition plan
3. Execution
4. Lessons learned
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3. Shared Service Centre, founded in 2000: Clients:
Accounting Services Albert Heijn, Etos, Gall & Gall,
Ahold
HR Services
Prenatal, DeliXL, VEZET
ERP Services
Stichting Retour Verpakkingen
Recovery Services
Nederland
Meltwater
Starbucks, De Tuinen,
Krakow
Wormer
ING, de Nederlandse Bank
Brno
Centerparcs
Amersfoort
Mediq
Goa
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4. Netherlands :
Poland :
2006 : Ahold sells retail business in Poland to Carrefour
2007/ March : Accounting Plaza proposes to Ahold to acquire
ABOS/ Accounting Services for retail business in
CZ and SK
2007/ July : Master Service Agreement
Accounting Plaza acquires ABOS (Krakow/Brno)
Offshoring of NL-Accounting Services to Poland
BPO-contract for 7 years
2007/ Sept : Start Mercurius Program
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5. Record to Report (General Accounting) Procure to Pay Order to Cash
Monthly /
General Leger Financial Requisition Purchasing /
Consolidations Quarterly Order Entry Billing
Accounting Reconciliation Materials Procurement
Close
Benefits
Fixed Asset Tax Planning / Inquiry Payment Accounts Cash
Admin. / Collections
Accounting Accounting Handling Processing Payable Application
Accounting
Investment Daily P&L /
Premium Re-
insurance T&E Treasury /
Accounting/ Mark to Procurement. Bank
Accounting Accounting Accounting / Trust
Securities Market Card Admin Reconciliation
(Ins) (Ins) Reimbursement Management
Pricing (FS) /Middle Office
Not Less Most
common
common common
common common
common
key:
Accounting Plaza/
Ahold Europe
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6. !
Move the NL-BPO processes “as-is”
from Wormer to Kraków
Integrate Ahold Back Office Services in
Accounting Plaza
Within restraints of the Master Service Agreement
Guarantee continuity and quality of the business
Timeframe from September 2007 – February 2009
(after year end closing 2007 and before year end
closing 2008)
Fixed project costs
Start and set up a structure for conditional
savings
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7. Top of the mountain
Stage 2
Stage1
Basecamp
Mercurius
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8. " # $% &
HR
IT/
Facilities
Conditional
savings
P
RFP
Transitions
Optimizations
Travel &
hotel
Governance
8

9. '
# " # &
1/1/2008 1/1/2009
Analysis per process
Post
Program planning
Transition
Execution Support
per team
Support
ICT
Facilities
9

10. ( '
) ' '
Transfer of processes:
Proper knowledge transfer: individual training, no train the trainer
concept
Low risk: transition “as-is”
Move “clean” processes (solve issues, backlogs)
Minimize disturbances:
Freeze period necessary (no changes during the transition)
Start transition in 2008 after year-end closing 2007
Finish December 2008 before year-end closing 2008
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11. * + ,
Time 4/4 9/5 30/5 27/6 22/8 19/9 14/11
Process
GL/Reporting/
Support
Acc. Payable Trade
Stock Accounting
Asset mgt.
Acc. Payable Costs
Store Accounting
Franchise Accounting
Accounts Receivable
Real Estate
Banks & Payments
ERP Services
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12. - .
Distance
Language
Culture
12

13. /
Preliminary Validation Final plan
plan
Inventory Documenting Analysis
Change Develop
Change plan
implementation training
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14. / 0 # " 1 &
Learning Training Production
Wormer T Krakow A Krakow FA END
QR Force
Support
Support
Audit
Ready to Acceptance Final Discharge
transfer protocol Acceptance Program
protocol
NL
26/02/09
PL
Change of
responsibilty
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