3 Ways to Help Your EDO Become More Efficient
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How can your economic development organization become more efficient and save time, budget, and other resources for both your EDO and your prospects and visitors?
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3 Ways to Help Your EDO Become More Efficient
- 1. 3 WAYS TO HELP YOUR EDO BECOME MORE EFFICIENT
- 2. • Becoming more efficient seems to be the trend of the digital age… • That includes saving your organization staff time, budget, and other resources.
- 3. • That also means saving your partners and prospects time as well – and they will probably thank you for it! • So how can your EDO become more efficient?
- 4. 1. CROSS-TRAIN IN CUSTOMER SERVICE • Maybe you don’t view your EDO has having a “customer service” entity, but you should. • Whether it is your business development team or other staff, you should have some sort of “customer service” representation to interact with prospects and website visitors. • This could include sources such as a chat feature, social media (Twitter, Facebook comments, etc.), emails, or even phone calls.
- 5. 2. UTILIZE DATA SHARING & TRACKING • As an EDO, you probably already provide property, workforce, and demographic data to site selectors and decision makers, but there is some other data your EDO should consider tracking. • Data analysis such as measuring results of your own website, projects, talent management, etc. is important to keeping your EDO running smoothly. • Analyzing data about your own organization can help you gain insight into your own organization and find new opportunities and refine programs and strategies.
- 6. 3. SIMPLIFY YOUR RFPS • Helping save time for your prospects and partners will make them feel that much better about working with you. • Simplify your RFPs to really help streamline the process for bidders as well as your EDO. • Focus on the most important aspects, such as price, past performance, approach, and maybe a new idea.
- 7. LEARN MORE • Read more about this topic here! • 5 Technology Challenges in the Economic Development Industry • 8 Components of a World Class GIS System • Identify prospects interested in your community in real time with Community Systems LeadIQ! Learn more here.