UPS relies heavily on information technology and systems to track packages, route deliveries efficiently, and provide customers with visibility and services. The inputs to UPS's package tracking system include package and customer details. Data is processed through handheld devices, scanners, and mainframe computers to track packages and access information worldwide. Key technologies like DIAD devices, scanning, wireless networks, and software for tracking, billing, and logistics management support UPS's business strategy of high customer service and low operational costs. Without these information systems, UPS would not be able to compete effectively, maintain service levels, or leverage data and technology to continuously improve operations.

1. ____________________________________________________
Faculty of Computer Science
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Department: Information Technology (IT)
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Subject: IT Infrastructure
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Lecturer: Engineer Mustafa Abdi Shakur
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Assignment 1
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Name: Ahmed abdiqadir Abdi Ducale
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ID: 202 Date: 30/8/2018

2. Case study questions
1. What are the inputs, processing and outputs of ups package tracking system?
2. What technology use by UPS? How re these technologies related to UPS’s business strategy?
3. What strategic business objectives do UP’s information system address?
4. What would happen if UPS’s information systems were not available?
Solutions of case study:
1. What are the inputs, processing and outputs of ups package tracking system?
The input of a package tracking system includes package information, customer signature, pick up
delivery, time card data, current location and billing and customer clearance documentation. The
processing is the customer services representatives with the desktop computer that linked to the central
computers. Package tracking information is then transmitted to UPS’s computer network for storage and
processing inUPS’s main computers in Mahwah, New Jersey and Alpharetta, Georgia.
From there, the information can be accessed worldwide to provide proof of delivery to the customers or
to respond to customer queries.
Data also recognized so that they can be tracked by customer account, data driver and other criteria. The
output of a package tracking system included pickup and delivery times, location and package recipient.
It can also include various report such as summary reports to the management.
Besides that, customers who are shipping package can access the UPS website to track packages, check
delivery roots, calculate shipping rates, determine time in transit and schedule a pickup. Business also
can use the website to arrange UPS shipments and for billing the accounts.
2. What technologies are used by UPS? How are these strategies related to UPS’s business strategy?
As we know that, UPS has spent billions of dollars into many technology and system to improve customer
service while maintaining the cost of operation low and streamlining its overall operation. Since 1985, UPS
began to improve their data networking applicants. They built up their IT network and database in order to
collect and track over 200 elements for every single package. These technologies includes handheld computers
(DIAD),scanning system, wireless network, large mainframe computers and many other pieces of software such
as tracking package, calculating the fees of package, maintaining the customer accounts and managing logistics.
These bring a lot of convience to customers and therefore give customers the best services. By using these
technologies in long run will bring the company higher revenue.

3. 3. Strategic business objectives do UPS ‘s information system address?
The strategic business objectives do UPSs information system is focuses on introducing efficiency in
performance. Besides that, UPS also provide high level of customer services.UPS spends more than $1
billion each year to maintain and streamlining its overall operations. use special software to create the
most efficient delivery route for each driver that consider traffic, weather condition and the location of
each state. UPS always using lower cost because they keep their promise with provide “best service and
lowest rates”.
In addition,based on operational excellence is UPS has maintained leadership in small package delivery
service despite stiff competition from FedEx and U.S portal system by investing heavily in advanced
information system and technology.UPS also provide new product, service and business models.UPS
established new web based post sale order management system and that manage global service orders and
inventory for critical parts of fulfillment determines the most optimal routing strategy to meet customer
needs,place order lines and track part from warehouse to the end of user.UPS also provide customer and
supplier intimacy its serving customer raises revenue and profit.
Besides that, they provide better communication with supplier lower costs.UPS improved decision making its
more accurate dataleads to better decisions.UPS gain a competitive advantage is leveraging its decades of
expertise managing its own global delivery network to manage logistic and supply chain activities for other
companies.The supply chain solution division provide a complete bundle of standardized services to subscribing
companies at a fraction of what it would costs to build their own systems and infrastructure.
4. What would happen if UPS’s information systems were not available?
If UPS’s information system were not available then UPS company won’t very efficiency. Moreover,
customer unable to ask their require by internet if the information system technology were not available.
Then UPS would as it has through most of its history attempt to provide that information to its customer but
at a higher prices. From the customer perspective, these technologies provide value because they help
customers complete their tasks more efficiently.
This is because we know that the information system solve is to keep the level of services high yet bring the
costs and prices down to compete with other competitors. If these systems were not available then UPS will
not be able to compete with others and it will not become the largest package deliver company as what it is
today.