1. Middle-East Best Practice workshop
Guaranteed quality meeting to customer expectations!
Incl. ISO 9001-2015 and RABC 14065
8th of December – Dubai, UAE
Supporting partners:
3. Content of workshop
3
Time Topic
9.00 Welcome guests at Champion Cleaners incl. coffee and tea
9.15 Introduction CINET, international market trends & program of the day
9.30
A. CERCLEAN® International quality & hygiene management standards:
B. Procedure to get CERCLEAN certified
C. The 15 minute contributions from our supporting partners
12.30 Lunch
13.30 Company tour through Champion Cleaners facilities
14.45
Workshop sprint: every participating company finishes the baseline measurement of own business
compared to CERCLEAN® International Standards
15.00 Group discussion: 3 minute presentation of each company incl. feedback round
16.00 End of program, have networking drinks
17.00 Closing of the workshop
5. 1. Build a global network (exchange of info)
2. Stimulate innovation & Best Practices
3. Profile the capabilities of PTC
CINET Objectives
6. CINET main products & services
PTC (Professional Textile Care)
World of PTC Community;
Where partners in PTC
come together and
24/7 info is available
14. International Market Trends
Based on ‘Trends in laundry by 2030’ from the Washing
Board of Excellence
&
CINET observations incl. GBPA 2018
15. PTC Market Facts & Figures Worldwide: €90 bln in 2018
Source: ‘The World of PTC
Volume 2: Market
Characteristics & Trends’ (2013)
76
78
80
82
84
86
88
90
92
94
96
2013 2016 2020
inbillioneuro’s
CINET Estimates 2018 based on World of PTC book series
and market reports from members
Total Turnover in professional textile care globally (Retail and B2B)
Growth in existing segments but moreover new market segments
18. Population increase x5
Textile production x14!
→ New synthetic fibers
→ Recycled cotton &
polyester
Trends in Textiles: new types of textiles
1910 1980 2011
Population
Total
Natural
Synthetic
Biopolymers
19. TREND: Need for hygiene
1. More attention to prevent infection
2. Antibiotic resistance in bacteria will grow
19
22. “Global Online On-Demand Laundry Service Market
Expected To Reach $96,155 Million By 2024”
(Various Market Researches)
22
23. But the most important driver
for growth yet…
23
24. PTC is the best available solution
• 24% less CO-2 emission
• 35-80% less water usage
• No plastic soup
PTC superior sustainability over domestic washing:
24
25. Textile cleaning vs. domestic laundry (TNO)
PTC = up to 3 times more sustainable than domestic washing 25
Domestic vs PTC
Difference in PTC
Green Ribbon to dry cleaner by
left wing party in NL
26. Fast fashion is
destroying
our world!
More than USD 500
billion of value is lost
every year due to
clothing underutilization
and the lack of recycling
27. PTC is in the perfect position in the supply chain to
support the sustainability of the textile economy!
27
1) Extend lifetime of garments 2) control waste & upcycle
34. Assignment during the workshop;
Please write down how your processes differ
from the international standards as laid down
in the CERCLEAN® certification scheme
36. CERCLEAN® Main Benefits
✓ Implement internationally recognized best practices
✓ Proven solution (30 years experience) in Western Europe
✓ Continuous improvement of tools & know-how
✓ Most cost-effective solution to implement quality management
40. 2. CERCLEAN® general aspects
• Background of laundry company
• Mission statement
• Type of customers
• Type of products & production data (hours, output & cost)
• Specific norms & regulations that apply
41. Master in PTC Certificate (on personal title)
Showcase PTC expertise
44. 2. CERCLEAN® general aspects
KPI’s form – MIP (Management Information Page) with e.g.
• kg / pieces per man-hour production (per staff member)
• Energy/water/gass usage per kg washed textile
• # of complaints, repetivive complaints & NPS score
• # of deviations in washing process & scores internal audit
• % re-wash
• Downtime of machinery & # of malfunctions (per machine)
• Turnover growth (per month & year)
• Profit margin per customer & item
• Diesel / gass consumption of fleet
• # of accidents in the workspace & absence through illness (%)
45. Outline for complaint handbook
• Every company has complaints(!)
• The customer wants to be taken
seriously, always…
• Every complaint is a chance to
improve(!)
• A strict procedure with clear
responsibility is key
49. Standardized procedures result in less re-wash, less
accidents, appropriate use of resources and optimal
loading ratios
Increase quality = increase profits!
55. 5. Procurement
Control point
• Subcontractor agreements?
• Machines/equipment meet legal requirements (Europe: CE-marking, check
supplier)
• Changes to machinery and equipment are recorded (Europe CE-marking)
• Maintenance and reporting is specified in contracts
• Orders are registered and filed
• Inventory list is available incl. MSDS (especially for chemicals in case of fire)
• Contracts are archived and available
• Technical manuals/instructions of all equipment and machinery is available
57. 6. Technique & maintenance
Control point machines:
• Planning preventive maintenance (form)
• Machine log (form)
• All machines are used accordingly?
• Manuals are present?
59. 7. Transport (applicable for companies with own fleet)
• Process flow of transport
• Check critical control points for quality delivery
• Route planning & optimization
• Communication driver – customer
• Feedback on services via driver
• Maintenance & cleaning of trucks
• Contaminated laundry?
64. 9. Administration
• Monthly & annual reports?
• Financial statements?
• Clear system for archiving?
• Right licenses?
• IT systems to support the business
• Insight in cost pricing & continuous improvement plan?
➢ CINET can benchmark your cost to industry standards
71. How achieve Quality & Sustainable processing
Best practice approach working with PERC
Result after Evaluating up to 215 companies in The Netherlands
• Technology
• Work methods
• Certification/validation
72. You will implement an energy savings plan
to improve sustainability and save on
operational cost
86. 1. 450 applications
2. Nominees from 50 countries
3. 50 pitches of 3 min (2 sessions)
4. Some 20 international jury members
5. Ceremony with 250-300 attendants
6. 15 National Pre-selections in 2019
7. Intensive PR in participating countries
Compared to 2018 the goal is to promote even more the more specific key issues of new technology
and business models (such as digitization, new textiles, new customer segments, etc.) instead of
standard company profiles
Objectives 2020
87. The GBPA2020 Trophies
Optionally, awards on: Young Entrepreneur, Corporate Social
Responsibility (CSR), A Lifetime Achievement
Sustainability
1. RETAIL TEXTILE CLEANING (RTC)
3. BIG RETAIL (FRANCHISE)
2. INDUSTRIAL TEXTILE
SERVICES (ITS)
Innovation
Overall Best Practices
Sustainability
Innovation
Overall Best Practices
Sustainability
Innovation
Overall Best Practices
88. ➢ Quality
➢ Sustainability
➢ Business model & Service concept
➢ Innovation
➢ Key-note (from entrepreneur)
APPLY NOW! JOIN THE AWARDS!
www.cinet-online.com/awards/
GBPA 2020 - Criteria
89. APPLY NOW! JOIN THE AWARDS!
I. Apply DIRECTLY II. Apply via National
Pre-selectionswww.cinet-online.com/awards
Ask for a reply form at:
cinet@cinet-online.com
or
More info, on:
www.cinet-online.com/awards