Presentation CINET Hygiene Webinar ITS (30.06.2020)

1. CINET Webinar ITS (industrial textile services)
Global Umbrella Association
(Non-profit organization)
30 June 2020 – 15.00 CET
Apply Hygiene as a driver for growth

2. 1. Introduction CINET
2. Hygiene trending topic of 2020?! How to apply that for new business? Incl.
showcases of successful business by leading laundries
3. Certification on hygiene: build trust for the customer
4. International Reference Standard for Safe Processing in Textile Services
5. Global exchange of experiences
6. International Hygiene Steering Committee
7. Questions
8. Global Best Practices Awards 2020
9. Closure of Webinar
Content:

3. Speaker introductions
3
Peter N.M. Wennekes
President & CEO CINET
Leon Wennekes
Secretary General CINET
Frank Aarts
Executive Director CERCLEAN / CERTEX
International Certification
Simon Hemmes
CINET Certified Trainer & Auditor
for ITS (Industrial Textile Service)
Henk Gooijer
CINET Certified Trainer & Auditor
Nicolae Damu
International Marketing &
Communication

4. Expected trends:
• WHO; the worst is still to come
• USA, India, Brazil; peak still to come
• In General governent policies less stringent
• Regional tightening measures (e.g. Leicester, UK)
1. Introduction

5. • After Corona, life will never be the same as before
• Extreme negative forecasts, economic impact
• Worldwide a severe blow to business & wellbeing of people
• Uncertainties
• Strong believe in future perspective for PTC
• Hygiene & sustainability key success factors
• 1,5 meter economy will have a strong impact also on PTC
1. Introduction

6. Where and how to begin?
• 1,5 meter measures
• CINET ITS Safe working procedures and guidelines
• Protection employees and
• (re-)contamination textiles

7. PTC International protocol for hygienical clean
(Corona-free) textiles and safe working conditions
available on WOPCOM

8. Dry-Cleaning & Laundry Market: Short-Term
Decline -2.1% CAGR projected due to COVID-19
• Global dry-cleaning and laundry services
to decline from $106.2 billion in 2019 to
$104 billion in 2020 at a compound
annual growth rate (CAGR) of -2.1%.
• due to economic slowdown across
countries owing to the COVID-19
outbreak and the measures to contain it.
• The market is then expected to recover
and grow at a CAGR of 5% from 2021 and
reach $118.3 billion in 2023.

9. IMF 25 June: New predictions suggest a
deeper recession and a slower recovery
World trade monitor reports -
12,1% in april compared to March

10. 1. Introduction; situation 9 April
Updaten van 9 april

11. 1. Introduction; 16 June

12. 1. Introduction; situation today
Update picture on 30 june

13. Dec-Jan
I
Feb
II
March
IV
April/ May
V
June/July
And beyond..
August..
Corona crisis Initiation Knowledge-
buildup
Protocols Start support measures 1.5 meter economy (new) business models
Dutch Economy Denial Threat Gained understanding impact Continuity (re)build-up Structural change
PTC • FIRST REPORTS
• CHINA SEEM FAR AWAY
• RISKS
• UNBELIEF
• NEED FOR MORE
INFORMATION
• CLEAR REPORTS
• SERIOUS RISKS
• FEW MEASURES YET
(OUTSIDE OF CHINA)
• WHAT TO DO?
• IMPACT ON THE ECONOMY &
PTC INDUSTRY?
• SHORT TERM GOVERNMENT
SUPPORT
• COST SAVINGS/SURVIVAL
• OPPORTUNITIES/SOLUTIONS?
• NEED FOR FINANCIAL
SUPPORT & INVESTMENTS
• FUTURE PTC STRATEGIES
• FOCUS ON BUSINESS
MODELS
• FINANCIAL SUPPORT NEEDED
• STEP BY STEP RECOVERY OF
BUSINESS
• LEAN INNOVATIONS
• NEW
MARKETS/OPPORTUNITIES
CINET Actions • GATHERING INFO;
• LITTERATURE
• INPUT FROM INTERNATIONAL
NETWORK
• DATA ANALYSIS
• PLATFORM OF EXPERTS
• DRAFT PROTOCOLS
• LINKS TO GOVERNMENTS
• COMMUNICATION
STRUCTURE
• INTENSIFY INPUT OF
EXPERTS
• DIALOG WITH EXPERTS &
GOVERNMENTS
• WEEKLY NEWS MESSAGES
• CREATE A PLATFORM
SHARING EXPERIENCES
• WEBSITE PROVIDING
INFO/DOCUMENTATION
• ASSISTANCE OF EXPERTS
• OPPORTUNITIES FOR
FINANCIAL INVESTMENTS
• PR & SOCIAL MEDIA
• PROTOCOLS READY
• DIALOG WITH
GOVERNMENTS
• PROFILE FINANCIAL
INVESTMENTS
• MARKET RESEARCH
• EXCHANGE RELEVANT INFO
• ASSISTANCE OF EXPERTS
• PR & COMMUNICATION
• DIALOG WITH GOVERNMENTS
• PROFILE FINANCIAL
INVESTMENTS
• MARKET RESEARCH
• EXCHANGE RELEVANT INFO
• ASSISTANCE OF EXPERTS
• PR & COMMUNICATION
1. Introduction: Time phases & what can a trade association do?

14. V
June/July
And beyond..
August..
Corona crisis 1.5 meter economy (new) business models
Dutch Economy (re)build-up Structural change
PTC •NEED FOR FINANCIAL SUPPORT &
INVESTMENTS
•FUTURE PTC STRATEGIES
•FOCUS ON BUSINESS MODELS
•FINANCIAL SUPPORT NEEDED
•STEP BY STEP RECOVERY OF BUSINESS
•LEAN INNOVATIONS
•NEW MARKETS/OPPORTUNITIES
CINET Actions •DIALOG WITH GOVERNMENTS
•PROFILE FINANCIAL INVESTMENTS
•MARKET RESEARCH
•EXCHANGE RELEVANT INFO
•ASSISTANCE OF EXPERTS
•PR & COMMUNICATION
•DIALOG WITH GOVERNMENTS
•PROFILE FINANCIAL INVESTMENTS
•MARKET RESEARCH
•EXCHANGE RELEVANT INFO
•ASSISTANCE OF EXPERTS
•PR & COMMUNICATION
1. Introduction: Time phases & what can a trade association do?

15. 2. Hygiene trending topic of 2020?!
How to apply that for new business

16. Corona boosted attention for hygiene
Hygiene = trending topic 2020

17. Hygiene was predicted to be a (future) market driver already in 2015 due to
growing & ageing population, increased mobility and urbanization
by the Washing Board of Excellence

18. What is hygiene?
Hygiene = preventing infections

19. Take this crisis to educate society about hygienically
clean laundry (case: Cleanlease / Lips in NL)
Case: free publicity on national TV

20. Corona & increased importance of hygiene
Rapid urbanization & growth of global travel resulted in Corona
becoming a pandemic capable of stopping economies
Dr. Peter Daszak – IPBES

22. Slowly first signs
of recovered
domestic
tourism in China
Airline capacity
Hotel occupancy
- 53%
4 May
weekend- 61%
April
weekend

23. Turnover restores in 2022, impact until 2023 | Economy class hotels hit less hard & recover faster

24. “We need supportive hygienic solutions to showcase guests they can have
a ‘safe daily schedule’ while staying with us. That restores turnover”
Alco van Berkel, CEO of multiple hotels & restaurants

25. Less regular
care
&
Limited work
in operational
theatre

26. Global demand for
disposable healthcare linen
set to rise 6% per year
Industrial laundries should
fight this development!

27. E-commerce development (based on Dutch market)
Online turnover increased 62,4% in April
TNO Research concludes:
• Less risk, customer can stay at home
• Buying behavior; people want control
• People spend money on their homes
• Long term: 1.5m economy causes a
push to online

28. Relevant market segments for hygienical clean laundry

29. 1. Hospital: flat
linen,
workwear,
surgery textiles

30. Corona Updates and Experiences
Healthcare:
Infection
control
protocols
Shubhram Hospital
Laundry (India)
India

31. Process guard – by Chrisyeyns
Innovative real-time monitoring solutions to automatically measure
bacteria levels during the laundry process and notify deviations

32. The new normal in work wear distribution
Usage of garment dispense systems to avoid cross contamination and physical touch

33. Technologies to secure hygiene
protocols

34. ISOLATION GOWNS
Scrubs alone are not enough to protect medical
team members and patients! Our hygienically
cleaned isolation gowns are the right addition to
your uniform program to make you and your
patients feel safer
Upselling opportunity:

35. Corona Updates and Experiences
Laundry supports health care by supplying masks
for safety of personnel safety, ensuring hygienical
clean laundry
JMC General Hospital
Laundry (USA)
CHU
Laundry
(France)
USA France

36. 2. Elderly care homes:
flat linen, workwear,
residents’ wear

37. Besides Corona there are many other diseases
Source: Hohenstein Laundry Information

38. “Bacteria resistant to
antibiotics can be transfered
to humans via the clean
laundry from the domestic
washing machine”
German research - 6 Oct 2019

39. Showcase your
professionalism &
make hygiene
tangible
By Oxwash - UK

40. 3. Food production & distribution (“from farm to fork”),
meaning food industry & commerce, food preparation &
distribution
Work wear & work shoes

41. Clear focus on safety of employees and customers in supply chain

42. Textile service provider ensures compliance & supports with audits

43. 4. Hotel, Restaurants and catering:
flat linen and workwear

44. “1.5 meter doesn’t have a good fit with the main values of hospitality“
Hans Steenbergen - trendwatcher in horeca

45. Corona Updates and Experiences
USA
Hospitality: Corona-
free Table linen =
peace of mind for
HoReCa and its
customers
Tipton Linen
Rental (USA)

46. Corona Updates and Experiences
Portugal
Hospitality: Corona-
free bed linen =
peace of mind for
HoReCa and its
customers
Hotel Roma & Carvi Beach
Laundry (Portugal)

47. Corona Updates and Experiences
Spain
Hospitality: showcase
your strict hygiene
procedures to ensure
delivering Corona-free
laundry = crucial
differentiation for
potential tourists
Lavanderia
Romeral (Spain)

48. 5. Production & distribution of
pharmaceutical products
Cleanroom technology

49. Clean room products:

50. 6. Production & distribution of tech & cosmetics
Cleanroom technology with ESD certified garments

51. 7. Washrooms: handwashing
and hygiene settings

52. Communicate about
hygiene risks
‘Everything we touch’
By CWS

53. Hygiene is necessary
everywhere!
Support existing
customers with new
hygiene products &
services

54. Ozone closets & air cleaners

55. Gyms are opening up again;
Opportunity to sell hygiene products & solutions:
VEIT ac20 air ventilation: within 2 hours 90% clean air
free from bacteria & viruses

56. Regularly clean airsocks
at schools, companies,
offices, gyms, etc.
• Airsocks are often
used as filter (by
accident)
• That’s how bacteria
can easily grow

57. Want to get rid of nasty smells?
Install Fragrance dispensers!

58. Get creative with ‘Corona mats’

59. Mask cleaning service
by:

61. 3. Certification on hygiene: build trust for the
customer

62. How can
customer and
end-users know
if something is
hygienical clean?

63. ‘We have registered our hygiene guarantee as warranty mark… …we try to
approach directly hotel-guests by depositing folded flyers in their rooms and
through press releases.” Market potential for ensured hygienic reconditioning of
hotel-laundry is still high.
Owner of Salesianer Miettex

64. Various market segments;
• Broad spectrum of activities, risks, needs, textile packages
Certification on hygiene: build trust for the customer
Health care Hospitality Industry

65. Health care and HC-institutes:
• Treatment/surgery
• Hospitalization
• Nursing care
• Pharmacy
• Catering/food preparation
• Logistics
• Technical services
Certification on hygiene: build trust for the customer
Hotels and restaurants
• Rooms/sleeping accommodation
• Catering/food preparation
• Logistics
• Technical services
Industry
• Food
• Pharmacy
• Construction
• ………….

66. Textile packages and services: safety
• Products
• No contamination products
• Patients, residents, guest:
• No infection, food poisoning, ….
• Employees clients and your own staff
• No sickness
• No (re-)contamination!
Certification on hygiene: build trust for the customer

67. A variety of standards and guidelines:
Certification on hygiene: build trust for the customer

68. Certification on hygiene: build trust for the customer
World wide
Across all segments
Hygiene and prevention
• Croscontamintion
• Infections

69. Inventory:
• Requirements client
• Applicable
• Legislation
• Guidelines
• Standards
Monitoring/controlling:
• Processes
• Finished product
Measures/improvement
Quality Management (level 1)
• ISO 9001
Hygiene Management (level 2)
• 14065 Risk Analysis
Biocontamination Control (RABC)
Certification on hygiene: build trust for the customer

70. Sales:
• RABC complements HACCP!
• HACCP:
• Workwear/laundry is risk!
• Professional textile service: control measure!
Quality control
• Controlling, monitoring
• Corrective actions
• Process improvement
Certification on hygiene: build trust for the customer

71. Is a disinfecting, hygienic cleaning process sufficient to guarantee the hygienic quality
of the cleaned garments?
NO!
A hygiene plan based on a correct analysis of processes is a precondition to prevent (re-)
contamination!
• Personal hygiene
• Carts / trolleys / conveyor belts /lorries
• Finishing equipment
• Folding tables
• Storage
• Etc.
Certification on hygiene: build trust for the customer

72. International
Certification
Program
Implement Quality (ISO 9001) & RABC Hygiene
management (EN 14065) for Guaranteed First
Class Laundry services

73. CERCLEAN Certification (EN 14065 / RABC)
After Corona, certified laundries can use their hygienically
clean laundry process to make end-users feel safe!!

74. The World of PTC Business School
“Creating Masters in PTC”

75. CERCLEAN Certification (EN 14065 / RABC)
First batch of China
Laundries certified in
September 2019

76. Certificates create trust for the customer

77. 4. International Reference Standard
for Safe Processing in Textile Services

78. 1. Introduction The Global Hygiene Reference
2. Hygienic Demands, an introduction
3. Global Hygiene Reference
4. Textile types and cleaning processes
5. Hygienic cleaning processes
Content:

79. In textile service, we are used to remove spots and stains and
fresh up garments and other textile products.
We know what to do and we are good at it!
Now, customers demand hygienically clean laundry.
And all kinds of new question pop up:
- What is hygienically clean?
- What is a hygienic cleaning process?
- How can we guarantee hygienically clean garments, as
hygienically clean is not visible?
Introduction, the Global Hygiene Standard

80. CINET now introduces a Hygiene Reference Guide to:
1) enable the professional textile service supplier to answer
these questions and
2) inform him/her how to deliver hygienically clean laundry in
line with globally accepted reference values
Introduction, the Global Hygiene Standard

81. What is hygienically clean laundry?
Hygienically clean is that no or only a limited number of bacteria
(most guidelines focus on bacteria) are present on the garments
and laundry after cleaning.
These guidelines vary from country to country, as shown in the
next sheets. The guidelines describe the maximum number of
bacteria (expressed in c.f.u.) allowed per surface area of the
product after cleaning.
So, hygienically clean is not the same as sterile (= no bacteria)!
Hygiene demands, an introduction

82. Hygiene demands, an introduction
Standard Demands Organisms
France Standard NFG07-17 (AFNOR) < 12 CFU/25 cm2
Belgium Recommendation regarding treatmnet
of linen of health care institusres (High
Health Council)
Standard NFG07-17 (AFNOR)
< 12 CFU/25 cm2
0 CFU/cm2
Non-pathogenic oranisms
Pathogenic organisms
Australia/NZ “Certification Standards for Processing
Reusable Linen CSHLS 600” (Institute
for Sustainability and Hygiene
International)
< 50 CFU/100 cm2
Netherlands Guidelines Hospital Linen (Working
Group Infection Prevention)
≤ 2 CFU/cm2
0 CFU/cm2
0 CFU/cm2
Total germ count
Entero-bacteriaceae
Staphylococcus Aureus
Certex CERTEX (FTN) Health Care and Food ≤ 2 CFU/cm2
0 CFU/cm2
0 CFU/cm2
Total germ count
Entero-bacteriaceae
Staphylococcus Aureus

83. What is a hygienic cleaning process?
A hygienic cleaning process is a cleaning process that guarantees
that the laundry - cleaned according to this process - meets all
hygienic demands.
Another frequently used definition is lethality or log reduction of
at least log 6. What does that mean?
A log reduction of 6 means that 999.999 out of 1.000.000 million
bacteria are deactivated in the cleaning process!
Hygiene demands, an introduction?

84. The German Robert Koch Institute has additionally formulated
demands for hygienic virucidal processes, which are tested in a
laboratory set-up (EN14476):
1) Limited virucidal, minimum log 4 reduction for enveloped
viruses (as Covid-19) only
2) Virucidal, minimum log 4 reduction for enveloped and non-
enveloped viruses
Complex testing method, can not be performed outside
dedicated and sophisticated laboratories
Hygiene demands, an introduction?

85. Hygiene demands:
a) Hygienically clean laundry:
Total germ count : ≤ 2 CFU/cm2
Entero –bacteriaceae : 0 CFU/cm2
Staphylococcus Aureus : 0 CFU/cm2
b) Hygienic cleaning process
Lethality / log reduction : ≥ 6
The Global Hygiene Reference

86. Hygienic cleaning processes
The COVID 19 virus can be destroyed in laundry
processes – like most other enveloped viruses -
by thermal disinfection or by chemo-thermal
disinfection
Thermal disinfection standards for laundry can
vary greatly from one country to the other

87. THERMAL DISINFECTION
A commonly used method is
the time-temperature
relationship
The time that the linen is
washed at a specific
temperature for x minutes
Country Directive
ºC Minutes
Austria 90 10
Germany 90 10
85 15
Belgium 90 10
Denmark 85 10-12
Finland 65 10
71 3
France RABC **
UK 71 3
Holland TNO Formula
Sweden 70 10
85 5
Norway 85 10
USA 70 25

88. The WHO guideline for COVID demands a
process of 25 minutes at 70˚ C.
Note: But calculations show that it is
economical to carry out shorter processes at
higher temperatures
Hygienic cleaning processes

89. Some textiles can’t be washed at high temperatures – like
required in thermal disinfection – of 7090˚C
Disinfection at lower wash temperatures can be achieved by
dosing a disinfecting agent in the wash process
So the answer for lower temperature washing is:
Chemo–thermal disinfection
Hygienic cleaning processes

90. Disinfection can be assured IF the wash processes applied and the
final level of product hygiene are in line with national regulations
and internationally agreed standards and procedures, e.g.
Cerclean.
Proper documentation, validation and monitoring of process and
product quality is required to enable a guaranteed level of
hygiene
 Note: Most of the hygienic processes are based on applying
Per Acetic Acid containing products (which could affect
garment quality!)

91. * Process conditions according to regulations and/or as prescribed by the supplier
Hygienic cleaning processes
Thermal disinfection Chemothermal disifection* Disinfectant*
Laundry Yes,
25 minutes at 70 °C,
10 minutes at 80 °C
Yes
Combination of lower temperature
and a disinfectant e.g. peracetic acid

92. Wash parameters of processes that deactivate
Bacteria and Viruses have to be exactly followed:
• Time and temperature
• This defined temperature to be present during the
full main wash time
• Concentration of the detergent and disinfecting
bleach
• Bath level
Hygienic cleaning processes

93. 5. International exchange of experiences in PTC
Successful showcases of laundries applying hygiene for new business
Reports from CINET network

94. Corona Updates and Experiences
China
China is on a fast-paced recovery
• Cases: 83.430 (June 24)
• Casualties: 4.634

95. Corona Updates and Experiences
China
• Special measure to protect employees
(facial mask, gloves, protection cloths in
some areas)
• Communication with customers on
process’ safety
• Focus on online service and service
without touch
Slow recovery of the hospitality
sector. The Retail segment has a
faster recovery
China Laundry
Association

96. Corona Updates and Experiences
China
• CERCLEAN® certification, profiled as the
benchmark for Hygienical cleaning and
Personnel Safety for China

97. Corona Updates and Experiences
Healthcare:
continuous
upgrade for
providing Corona-
free laundry
The Montfermeil Hospital
Laundry (France) was
built in 4 days County Hospital Severin
(Romania)
France Romania

98. Corona Updates and Experiences
The
Netherlands
New normal after “intelligent lockdown”
• Cases: 49.722 (June 24)
• Casualties: 6.095

99. Corona Updates and Experiences
The Netherlands
• During the “intelligent lock-down”
– Branches/industries were closed
– Laundries serving catering and
recreation - drop to 0
– Healthcare laundries’ turnover dropped
since regular treatments in hospitals
were postponed
• Since early June: Easing of measures
– Public transport available again
Hospitality sector is in businness again
(with restrictions)
Turnover loss because of Corona in
2020:
• Health care laundry - approx. 20%
• Industry - approx. 34%
• Hospitality - approx. 55%
FTN (The Dutch Federation
of Textile Management)

100. Corona Updates and Experiences
Spain
The 3rd most affected European country
• Cases: 293.832 (June 24)
• Casualties: 28.325

101. Corona Updates and Experiences
Spain
• Continuous support for hospital &
home care laundries during
lockdown
• Current focus: to start hotel
laundries for the summer.
• Hygiene – very important for hotel
laundries
• 40% drop in the equipment sales
department.
• 10-20% drop for laundry supplies
and technical service.
Jose Antonio Martin
Director, Macrun
Image: Romeral Industrial Laundry – Gran Canaria

102. Corona Updates and Experiences
South Korea
Under control since the beginning
• Cases: 12.535 (June 24)
• Casualties: 281

103. Corona Updates and Experiences
South Korea
• Focus on Hygiene: if people don't wear a mask, they are not
allowed in public transportation.
• Sales have dropped by about 30 percent compared to last year.
Jong-Wook song,
CEO of eBizlink co., ltd

104. Corona Updates and Experiences
India
Approaching the peak
• Cases: 456.000 (June 24)
• Casualties: 14.476

105. Corona Updates and Experiences
India
• Business is 85-90% down at the moment
• Optimism for the future: Autumn is usually good for business in
India (festivals, wedding season)
• Interest in CERCLEAN® certification; pilots will start soon
Raghav Arora
President DLAI
Image: Quick Clean Laundry – India

106. 6. Hygienical Clean Textiles

107. Corona & increased importance of hygiene
Corona is a direct consequence of human activity:
• Deforestation
• expansion of agriculture
• Intensive farming, mining and infra development
• Exploitation of wild species
Dr. Peter Daszak – IPBES
(Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services)

108. Measures to take:
1. Enforce environmental regulations
2. Adopt a ‘One Health’ policy globally
3. Fund health systems and incentivise behaviour
change on the frontline of pandemic risk
“These cost (tens of billion $) are significantly lower than the
cost of responsive measures of one pandemic (trillions of $)”
Dr. Peter Daszak - IPBES
Corona & increased importance of hygiene

109. Besides Corona there are many other diseases

110. EN 14065: HACCP for textile service companies

111. Timelapse between new virus vs. scientific data
• Contamination
• Transition
• Effective prevention measures
• Test methods
• Control

112. CINET project:
International Hygienical Clean Textiles Steering Committee
• Microbiologists
• Universities
• Authorities
• Cleaning experts

113. CINET project:
International Hygienical Clean Textiles Steering Committee
• Expert data
• Advise & consulting preventive measures
• Effectiveness of cleaning processes
• Safe working conditions

114. 7. Questions?

115. BEST PRACTICES =
PROFITABLE & SUSTAINABLE BUSINESS
Amsterdam 4-5 Nov 2020
Live online
8. Global Best Practices Awards 2020

116. 4-5 November 2020
STREAMING
LIVE ONLINE
Amsterdam (NL)

117. PTC’s Crème de la creme
Nominees from 45
countries
Some 20
international
jury members
50 online pitches of
3 min (3 sessions)
1.Intensive PR in
participating
countries
Ceremony with
500 ONLINE
attendants
STREAMING
LIVE ONLINE
FROM
AMSTERDAM (NL)

118. 3 MAIN TOPICS
Sustainability
Digitization &
Innovation
Hygiene
STREAMING
LIVE ONLINE
FROM
AMSTERDAM (NL)

119. APPLY NOW! JOIN THE AWARDS!
Application Deadline – Sept 15th
www.cinet-online.com/awards2020
Ask for a reply form at:
cinet@cinet-
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REPLY FORM ITS
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120. Special thanks to the
Sponsors!

121. THE ONLINE ROAD TO AMSTERDAM
(Nov 4-5, 2020)
Winners Overall Awards – qualified for the GBPA2020 Final in Amsterdam. All nominees are
automatically registered for The GBPA2020 World Contest
LIVE ONLINE

122. BEST PRACTICES =
PROFITABLE & SUSTAINABLE BUSINESS!

123. Thanks for your attention & to all speakers
www.cinet-online.com
cinet@cinet-online.com