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Loyet, Christopher T RESUME JAN 2016
- 1. CHRISTOPHER TODD LOYET 425 N. VERSON - MARINE, ILLINOIS 62061 - CLOYET@OUTLOOK.COM HOME: 618-887-4015 - CELL: 618-444-8549 HTTPS://WWW.LINKEDIN.COM/IN/CHRISTOPHERTLOYET 1 CAREER OBJECTIVE: To obtain an entry-level position in retail, technology field, sales and marketing. Which will allow me to utilize my knowledge and skills while becoming a vital asset to the company. EDUCATION: 1998 – 2003 Southwestern Illinois College – Belleville & Granite City, Illinois Associate in Applied Science Degree Computer Information Systems RELEVANT SKILLS: Microsoft Windows, Ten-key Calculator, Microsoft Office, Filing, Microsoft Internet Explorer, Macintosh, Internet Proficient, Personal Computer Setup, Web Page Designing, Cash Register, Computerized Embroidery Machine, Word Processing, Qbasic (Quick Basic), Customer Service, Sampling Products/Food & Photography. RELATED WORK EXPERIENCE: COMPUTER WORLD SERVICES JUNE 2015 – PRESENT 16 Executive Dr. Ste 200, Fairview Heights, IL 62208 – (618) 589-9445 PROVIDES INBOUND AND OUTBOUND SUPPORT FOR THE SYSTEMS RESPONSE CENTER, SERVING AS AN OFF-SITE CENTRAL SUPPORT POINT FOR MILITARY, DOD AND FEDERAL CUSTOMERS. RESPONSIBLE FOR 24 HOURS A DAY/7 DAYS A WEEK (24/7) CALL CENTER OPERATIONS SUPPORTING A VARIETY OF US GOVERNMENT SYSTEMS. • ANSWER, EVALUATE, AND PRIORITIZE CUSTOMER SERVICE REQUESTS (SR) SUBMITTED VIA TELEPHONE, VOICEMAIL, E-MAIL, SELF-SERVICE WEB SITE, AND FAX • UNDERSTAND AND EVALUATE TECHNICAL ISSUES AND APPLY FUNDAMENTAL KNOWLEDGE OF SYSTEMS, SOFTWARE, AND NETWORKING TO RESOLVE. • DEMONSTRATED ABILITY TO APPLY SOUND PROCESS TO TROUBLESHOOTING AND SOLVING INCIDENTS USING AN ITIL BASED SERVICE PROGRAM, INCLUDING COMMUNICATING EFFECTIVELY WITH TECHNICAL AND NON- TECHNICAL CUSTOMERS, BOTH INTERNAL AND EXTERNAL.
- 2. CHRISTOPHER TODD LOYET 425 N. VERSON - MARINE, ILLINOIS 62061 - CLOYET@OUTLOOK.COM HOME: 618-887-4015 - CELL: 618-444-8549 HTTPS://WWW.LINKEDIN.COM/IN/CHRISTOPHERTLOYET 2 • USE ITIL-INTEGRATED TICKETING SYSTEMS LIKE ORACLE SIEBEL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND SERVICE NOW TO RESOLVE SRS, INPUT NEW SOLUTIONS, AND FOLLOW-UP ON CUSTOMER INQUIRIES. • SOLID UNDERSTANDING OF MICROSOFT WINDOWS AND OFFICE 365 COMPONENTS, TO BE ABLE TO TROUBLESHOOT AT A TIER 1.5 CAPACITY, AND EFFECTIVELY COMMUNICATE VIA TICKETING SYSTEM TO ESCALATION TIERS. • INTERVIEW USERS TO COLLECT INFORMATION ABOUT PROBLEMS TO DETERMINE SOURCE OF ERROR • LOG AND TRACK CALL INFORMATION USING THE SIEBEL CRM SOFTWARE • PLACE OUTBOUND CUSTOMER SURVEY CALLS • ASSIST IN DEVELOPING STANDARD RESOLUTIONS FOR COMMON USER PROBLEMS • USE EXISTING TOOLS FOR THE SRC AND RELATED FUNCTIONAL TOOLS IN SUPPORT OF THE TRANSPORTATION APPLICATION CUSTOMERS • GENERATE STANDARD REPORTS AND UPDATE THE CUSTOMER ON HIGH PRIORITY ISSUES LIFETOUCH PHOTOGRAPHY JANUARY 2015 – MAY 2015 17 Professional Park Dr, Maryville, IL 62062, (618) 288-7896, Julia Hobbs – cell: 979-0444 jhobbs@lifetouch.com AS A LIFETOUCH PHOTOGRAPHER, I WILL DIRECT AND PHOTOGRAPHSTUDENTS AND STAFF FOR THEIR SCHOOL SPORTS EVENTS, PROMS, PORTRAITS & ETC. ENSURING THAT THEY HAVE AN ENJOYABLE EXPERIENCE. IT WILL BE MY RESPONSIBILITY TO CAPTURE HIGH-QUALITY IMAGES WHILE DISPLAYING CONFIDENCE AND PROFESSIONALISM AT ALL TIMES. ADVANTAGE SOLUTIONS-ASM OCTOBER 19, 2014 – PRESENT Sam’s Club - 5 Illini Dr, Glen Carbon, IL 62025, Stacey Smith 618-975-7933 SAMPLING PRODUCTS & FOOD, CONDUCTS CONSUMER FACING ACTIVITIES, EVENT SPECIALISTS ARE FRIENDLY AND KNOWLEDGEABLE, REPRESENT OUR CLIENT PROFESSIONALLY, EVENT SPECIALISTS SHARE INFORMATION ABOUT THE PRODUCTS AND ENCOURAGE SALES, MAKE A SIGNIFICANT IMPACT ON SALES AND IMPROVE THE CUSTOMERS' BUYING EXPERIENCE, ASSIST CUSTOMERS BASED ON THEIR INDIVIDUAL USAGE NEEDS AND INTERESTS. HIGHLAND TRU-BUY INC. MAY 25, 1997 – PRESENT 610 Broadway, Highland, IL 62249, 618-654-7013
- 3. CHRISTOPHER TODD LOYET 425 N. VERSON - MARINE, ILLINOIS 62061 - CLOYET@OUTLOOK.COM HOME: 618-887-4015 - CELL: 618-444-8549 HTTPS://WWW.LINKEDIN.COM/IN/CHRISTOPHERTLOYET 3 STOCKING SHELVES, CHECKING INVENTORY, CASH REGISTER, JANITORAL, CUSTOMER SERVICE, DELIVERING GROCERIES TO HOMES, DATA ENTRY, TRAINING OTHER EMPLOYEES SOUTHWESTERN ILLINOIS COLLEGE (INTERNSHIP) 2001 4950 Maryville Road, Granite City, IL 62040, 618-931-0600 ASSISTED THE IT DEPARTMENT, SETUP COMPUTERS, TROUBLESHOOTING COMPUTER AND NETWORK ISSUES, INSTALLED SOFTWARE, WORKED ON LAN/WAN. HIGHLAND NEWS LEADER (INTERNSHIP) 1997 - 1998 DESIGNS ‘N STITCHES 1995 – TEMP #1 Woodcrest Professional Park, Highland, IL 62249, 618-654-2366 503 O’Hara Dr. #10, Troy, IL 62294, 618- 667-4599 DESIGNED ADS, GRAPHICAL SEARCHES, SCANNED AND EDITED GRAPHICS, COMPUTER FILING ORGANIZER/DATA ENTRY, PHONE OPERATOR, FILED ADS FOR REUSE. SEWING ON A COMPUTERIZED EMBROIDERY MACHINE. BUSINESS REFERENCES: JIM GUTZLER 610 Broadway Highland’s Tru-Buy Inc. Highland, IL 62249 Manager Work: 618-654-7013 ANITA HOWARD 101 Theresa Drive Triad High School Troy, Illinois 62294-1709 Teacher 618-667-9414 DUANE CUSTER 221 S. Nebraska Boing Marine, IL 62061 Parts 314-239-5947 BILL FERRIS 419 N. Nebraska The Village of Marine Marine, IL 62061 Board Member Home: 618-887-4377
- 4. CHRISTOPHER TODD LOYET 425 N. VERSON - MARINE, ILLINOIS 62061 - CLOYET@OUTLOOK.COM HOME: 618-887-4015 - CELL: 618-444-8549 HTTPS://WWW.LINKEDIN.COM/IN/CHRISTOPHERTLOYET 4 Cell: 618 407-9560 wjferris@charter.net TERRI FURFARO 10372 W. Aster Gregory & Associates Dermatology St. Jacob, IL 62281 Nurse Practitioner 618-644-2648 618-791-5262 cell tfurfaro@hometel.com KATHY GUM 3 Wheatridge Retired Triad Unit #2 Collinsville,lL 62234 Teacher 618-345-8565