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The 3-Speed Chief Data Officer
Simon James Gratton #ukdata50 #uktech50
“The massive decline of PC's…is about society's shift from
creation to consumption… and mass extinction of unnecessary
computer work, which in less than 20 years will be all of it.”
Steve Faktor (IdeaFaktor)
A billion tiny robots in the cloud…
…the future of AI in an algorithmic world (CLOUDTECH)
4
Automated Insight needs context….
1. We face a skills shortage
2. AI/Machine Learning can accelerate the end-point
3. Technology needs to bridge from insight-to-action next
TIME
1 MONTH 1 WEEK 1 DAY 1/2 DAY 1 HOUR MINS 1 MIN 10 MS
50%+ of CDOs will be unsuccessful…
…Yet 90% organisations will have one by 2019
Today’s data agility is not MVP
A DATA MVP
STARTS HERE
NOT HERE
EMOTIONAL
DESIGN
USABLE
RELIABLE
FUNCTIONAL
LINE OF BUSINESS a
LINE OF BUSINESS b
LINE OF BUSINESS … n
PILOTS PROJECTS APPS
ENGAGE, ACCELERATE AND ALIGN
DELIVER (INTEGRATE 1st)
RUN (INGEST 1st)
EXPLOIT (CONSUMPTION 1st)
HOLACRATIC UNITS
Consumption-driven
60%/40% Vertical
OUTCOME FOCUS
SHARED SERVICE
Alignment-driven
40%/60% horizontal
SIMPLIFICATION FOCUS
Balancing Quality and Agility
The CDO needs to evolve rapidly….
1. Data needs to be accessible at different speeds and levels of quality
2. Our functions need to be empowered and self-sufficient with tools
3. Our data assets need continuous improvement across our functions
The ‘Value-driven’ CDO
ACCELERATE
DELIVERY
EMPOWER
EXPLOITATION
CONTINUOUSLY
IMPROVE
3.1
1 2 3
Accelerating Delivery…1
It’s about interactions
12
Aligning Interaction Maturity
INSIGHT MATURITY
DELIVERYSPEED
HIGH
HIGH
MED
MED
LOW
LOW
ADVANCED
BALANCED
IMBALANCE
TODAY
TARGET
‘Fast Data’ means ‘Fast Culture’
We are a collaborative
supply chain of data-
driven value creation
We engage and innovate
side-by-side with our
customers
We positively impact
customer, partner and
employee interactions
We integrate & wrap core
applications for
frictionless experience
We decommission legacy
& repatriate IP with each
delivery
We sit at the front of
change cycle to ensure
integrated outcomes
We drive a single
customer view
harnessing ALL data
We deliver at pace then
continuously improve
once valuable
We drive data innovation
in <90 day agile delivery
cycles
The 3-Speed Data Organisation
NEAR-REALTIME SINGLE VIEW
FAST
1-3 MONTHS
Customer Events, Transactions, IoT and Blockchain interaction
3+ MONTHS
The realm of the ‘Data Wrangler’
EXPLOITATION SERVICE LAYER
Wrangler View
Unstructured
Functional view
Semi-structured
Business view
Structured
1ST GEAR 2ND GEAR 3rd GEAR
QUALITY
SLOWMID
<4 WEEKS
UNIFY
CONSOLIDATE AND CLEAN
The Single View
Data Quality Improvements (Graph/JSON)
LOW HIGH
Empowering Exploitation…2
‘In motion’ is our next challenge
‘In Motion’ = New Approach
CDO FOCUS
TODAY DATA MANAGEMENT
EFFORT
DATA AT REST
EFFORT DATA IN MOTION
EFFORT
CDO FOCUS
NEXT
DATA AT REST
EFFORT DATA IN
MOTION
EFFORT
RELATIVE EFFORT
DATA
MANAGEMENT
EFFORT
AT-DESIGN SCHEMA
STRUCTURE THEN INGEST
PROJECT-DRIVEN
ON-DEMAND SCHEMAGOVERN THE ENTRY-POINT
INGEST THEN STRUCTURE
CUSTOMER INTERACTION-DRIVEN
GOVERN THE END POINT
Digital Highways require ‘data insulation’
Consumption 1st Integration 2nd….
INNOVATION LAYER
ENABLEMENT LAYER
DELIVERY CAPABILITIES
CONSUMPTION SERVICES (WRANGLING)
COGNITIVE, AI, NLP ,
CORE
MIX DATA PLATFORMS
FILE RDBMS LAKE
STREAMING AND APIs PARTNER
DATA
OPEN
DATA
INSULATION
LAYER
INTERACTION, DISCOVERY,
TAGGING AND VISUALISATION
ANALYTICS, BLENDING &
ALGORITHMIC PROCESSING
DATA SCIENCE MDM, DATA QUALITY
INTEGRATION
UNIFICATION CAPABILITIES
REVENUE
GROWTH
DRIVERS
FRICTIONLESS DIGITAL
COST
REDUCTION
DRIVERS
RISK
MITIGATION
DRIVERS
The ‘Wrangler’ emerges…
501
We are in ‘skillset’ transition
2015
INSIGHT COLLABORATORS
80% EXPLOITATION FOCUS
SQL/NOSQLLAKE
R/PYTHON RULES
VISUALISATION ‘WHY’ FOCUS
CUSTOMER-CENTRICITY
FILE GENERATORS
80% INTEGRATION FOCUS
SQLRDBMS/XLS
SAS MODELS
EXCEL/OFFICE ‘HOW’ FOCUS
PRODUCT/LOB-CENTRICITY
2020
‘STRUCTURED’ ‘UNSTRUCTURED’
 Wrangler skills are very different to those in use today
 Business ‘data workers’ need to be ‘exploiters’ not ‘integrators’
 IT ‘data workers’ have traditional skills but limited data science
Continuous Improvement…3
How do we orchestrate improvement?
Align relentlessly to improve…
OPERATING BEHAVIOURS
CHANNEL INTERACTION-DRIVEN
OUTCOME FOCUSED
WRANGLER RULES
2-WAY PORTAL DATA SHARING
ALIGNMENT BENEFITS
CUSTOMER ‘PROCESS-INSULATED’
80% EXPLOITATION FOCUS
3-SPEED ACTION-TO-INSIGHT
EVENT-BASED INNOVATION
INSIGHT MATURITY
SALES & DISTRIBUTION
CUSTOMER & PROSPECT
PRICING
FRAUD & RISK
FINANCE & BACKOFFICE
DISTRIBUTED ‘CONSUMPTION’ FOCUS
FUNCTIONAL BUSINESS AREAS
CUSTOMER
HISTORY
PARTNER
HISTORY HISTORY
MI TEAM‘CLOSED LAKE’
DEFEND
ENTRYPOINT
‘OPEN LAKE’EDW
EMPLOYEE
EVENTS
CDO OFFICE
APPROACH
CENTRALISED ‘DELIVERY ’ FOCUS
INNOVATE AT INTERACTION
The API Economy is now ‘business class’
COMPETENCIES
ECOSYSTEMS
RELATIONSHIPS
CONNECTIONS
LEVERAGE
API ECONOMY
DESIGN
BUSINESS
CUSTOMERS
CHANNELS
PARTNERS
EFFICIENCY
TRADITIONAL
DESIGN
Wheredesignforexternal
integrationbegins
APIs change business strategy & design thinking
Source : Forrester
Outside-In
Inside-Out
Improvement means CDO not OCD thinking
28
3 Weeks, 3 People, 1 Goal….
BEFORE
29,500 Code Lines
Multiple File Imports
Heavy Preparation. Rerun All
File Storage Overload
Only 10% Code-based removed
Single ‘Virtual’ Feed
Flexible Blending (XML, SQL, File)
Store, Run & Re-run at will
<300
AFTER
5 X Faster,
10 X Cost reduction
DATA ACQUISITION
Multi-User.
1.5 mins per cycle
VIRTUAL WRANGLER PRICING CYCLE
>500
Code-based, Serial Processing, Re-run All 1 User. 5 mins per cycle
COMPLEX FILE IMPORT SAS PROCESSING PRICING CYCLE
DATA ACQUISITION
Direct Simulation Analytics to Actuary
Agile CDOs Accelerate, Empower and
Improve Openly to Unite outcomes
The 3-Speed Chief Data Officer
Simon James Gratton #ukdata50 #uktech50

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The 3-Speed Chief Data Officer

  • 1. The 3-Speed Chief Data Officer Simon James Gratton #ukdata50 #uktech50
  • 2. “The massive decline of PC's…is about society's shift from creation to consumption… and mass extinction of unnecessary computer work, which in less than 20 years will be all of it.” Steve Faktor (IdeaFaktor)
  • 3. A billion tiny robots in the cloud… …the future of AI in an algorithmic world (CLOUDTECH)
  • 4. 4 Automated Insight needs context…. 1. We face a skills shortage 2. AI/Machine Learning can accelerate the end-point 3. Technology needs to bridge from insight-to-action next TIME 1 MONTH 1 WEEK 1 DAY 1/2 DAY 1 HOUR MINS 1 MIN 10 MS
  • 5. 50%+ of CDOs will be unsuccessful… …Yet 90% organisations will have one by 2019
  • 6. Today’s data agility is not MVP A DATA MVP STARTS HERE NOT HERE EMOTIONAL DESIGN USABLE RELIABLE FUNCTIONAL
  • 7. LINE OF BUSINESS a LINE OF BUSINESS b LINE OF BUSINESS … n PILOTS PROJECTS APPS ENGAGE, ACCELERATE AND ALIGN DELIVER (INTEGRATE 1st) RUN (INGEST 1st) EXPLOIT (CONSUMPTION 1st) HOLACRATIC UNITS Consumption-driven 60%/40% Vertical OUTCOME FOCUS SHARED SERVICE Alignment-driven 40%/60% horizontal SIMPLIFICATION FOCUS Balancing Quality and Agility
  • 8. The CDO needs to evolve rapidly….
  • 9. 1. Data needs to be accessible at different speeds and levels of quality 2. Our functions need to be empowered and self-sufficient with tools 3. Our data assets need continuous improvement across our functions The ‘Value-driven’ CDO ACCELERATE DELIVERY EMPOWER EXPLOITATION CONTINUOUSLY IMPROVE 3.1 1 2 3
  • 12. 12 Aligning Interaction Maturity INSIGHT MATURITY DELIVERYSPEED HIGH HIGH MED MED LOW LOW ADVANCED BALANCED IMBALANCE TODAY TARGET
  • 13. ‘Fast Data’ means ‘Fast Culture’ We are a collaborative supply chain of data- driven value creation We engage and innovate side-by-side with our customers We positively impact customer, partner and employee interactions We integrate & wrap core applications for frictionless experience We decommission legacy & repatriate IP with each delivery We sit at the front of change cycle to ensure integrated outcomes We drive a single customer view harnessing ALL data We deliver at pace then continuously improve once valuable We drive data innovation in <90 day agile delivery cycles
  • 14. The 3-Speed Data Organisation NEAR-REALTIME SINGLE VIEW FAST 1-3 MONTHS Customer Events, Transactions, IoT and Blockchain interaction 3+ MONTHS The realm of the ‘Data Wrangler’ EXPLOITATION SERVICE LAYER Wrangler View Unstructured Functional view Semi-structured Business view Structured 1ST GEAR 2ND GEAR 3rd GEAR QUALITY SLOWMID <4 WEEKS UNIFY CONSOLIDATE AND CLEAN The Single View Data Quality Improvements (Graph/JSON) LOW HIGH
  • 16. ‘In motion’ is our next challenge
  • 17. ‘In Motion’ = New Approach CDO FOCUS TODAY DATA MANAGEMENT EFFORT DATA AT REST EFFORT DATA IN MOTION EFFORT CDO FOCUS NEXT DATA AT REST EFFORT DATA IN MOTION EFFORT RELATIVE EFFORT DATA MANAGEMENT EFFORT AT-DESIGN SCHEMA STRUCTURE THEN INGEST PROJECT-DRIVEN ON-DEMAND SCHEMAGOVERN THE ENTRY-POINT INGEST THEN STRUCTURE CUSTOMER INTERACTION-DRIVEN GOVERN THE END POINT
  • 18. Digital Highways require ‘data insulation’
  • 19. Consumption 1st Integration 2nd…. INNOVATION LAYER ENABLEMENT LAYER DELIVERY CAPABILITIES CONSUMPTION SERVICES (WRANGLING) COGNITIVE, AI, NLP , CORE MIX DATA PLATFORMS FILE RDBMS LAKE STREAMING AND APIs PARTNER DATA OPEN DATA INSULATION LAYER INTERACTION, DISCOVERY, TAGGING AND VISUALISATION ANALYTICS, BLENDING & ALGORITHMIC PROCESSING DATA SCIENCE MDM, DATA QUALITY INTEGRATION UNIFICATION CAPABILITIES REVENUE GROWTH DRIVERS FRICTIONLESS DIGITAL COST REDUCTION DRIVERS RISK MITIGATION DRIVERS
  • 21. We are in ‘skillset’ transition 2015 INSIGHT COLLABORATORS 80% EXPLOITATION FOCUS SQL/NOSQLLAKE R/PYTHON RULES VISUALISATION ‘WHY’ FOCUS CUSTOMER-CENTRICITY FILE GENERATORS 80% INTEGRATION FOCUS SQLRDBMS/XLS SAS MODELS EXCEL/OFFICE ‘HOW’ FOCUS PRODUCT/LOB-CENTRICITY 2020 ‘STRUCTURED’ ‘UNSTRUCTURED’  Wrangler skills are very different to those in use today  Business ‘data workers’ need to be ‘exploiters’ not ‘integrators’  IT ‘data workers’ have traditional skills but limited data science
  • 23. How do we orchestrate improvement?
  • 24. Align relentlessly to improve… OPERATING BEHAVIOURS CHANNEL INTERACTION-DRIVEN OUTCOME FOCUSED WRANGLER RULES 2-WAY PORTAL DATA SHARING ALIGNMENT BENEFITS CUSTOMER ‘PROCESS-INSULATED’ 80% EXPLOITATION FOCUS 3-SPEED ACTION-TO-INSIGHT EVENT-BASED INNOVATION INSIGHT MATURITY SALES & DISTRIBUTION CUSTOMER & PROSPECT PRICING FRAUD & RISK FINANCE & BACKOFFICE DISTRIBUTED ‘CONSUMPTION’ FOCUS FUNCTIONAL BUSINESS AREAS CUSTOMER HISTORY PARTNER HISTORY HISTORY MI TEAM‘CLOSED LAKE’ DEFEND ENTRYPOINT ‘OPEN LAKE’EDW EMPLOYEE EVENTS CDO OFFICE APPROACH CENTRALISED ‘DELIVERY ’ FOCUS INNOVATE AT INTERACTION
  • 25. The API Economy is now ‘business class’
  • 27. Improvement means CDO not OCD thinking
  • 28. 28 3 Weeks, 3 People, 1 Goal…. BEFORE 29,500 Code Lines Multiple File Imports Heavy Preparation. Rerun All File Storage Overload Only 10% Code-based removed Single ‘Virtual’ Feed Flexible Blending (XML, SQL, File) Store, Run & Re-run at will <300 AFTER 5 X Faster, 10 X Cost reduction DATA ACQUISITION Multi-User. 1.5 mins per cycle VIRTUAL WRANGLER PRICING CYCLE >500 Code-based, Serial Processing, Re-run All 1 User. 5 mins per cycle COMPLEX FILE IMPORT SAS PROCESSING PRICING CYCLE DATA ACQUISITION Direct Simulation Analytics to Actuary
  • 29. Agile CDOs Accelerate, Empower and Improve Openly to Unite outcomes
  • 30. The 3-Speed Chief Data Officer Simon James Gratton #ukdata50 #uktech50