Cem planning

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Christopher McKinney

UEM planning

Design

Chris McKinney fa102b Professor Klinkowstein
User / Customer Experience Map
Audience
• Novice cooks
• Expert cooks
• Restaurants

Chris McKinney fa102b Professor Klinkowstein
User / Customer Experience Map
About the product
• It can learn when and how you cook things
• Most units have recipes and gives step by step instructions
• It can be controlled by hand or phone

Chris McKinney fa102b Professor Klinkowstein
User / Customer Experience Map
Encountering online
• We hope that friends and employees would recommend our products on their social media
• Then they’re friends would try our product and end up buying more appliances online
• Hopefully they would give a review on our website so that our community can learn how to help each other
Encountering offline
• A popular mall has our product available for demonstration
• People get the chance to try out our units
• Product popularity allows more stores to open up

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Cem planning

1. Chris McKinney fa102b Professor Klinkowstein User / Customer Experience Map Audience • Novice cooks • Expert cooks • Restaurants

2. Chris McKinney fa102b Professor Klinkowstein User / Customer Experience Map About the product • It can learn when and how you cook things • Most units have recipes and gives step by step instructions • It can be controlled by hand or phone

3. Chris McKinney fa102b Professor Klinkowstein User / Customer Experience Map Encountering online • We hope that friends and employees would recommend our products on their social media • Then they’re friends would try our product and end up buying more appliances online • Hopefully they would give a review on our website so that our community can learn how to help each other Encountering offline • A popular mall has our product available for demonstration • People get the chance to try out our units • Product popularity allows more stores to open up

Cem planning

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