This is the slideshow that was presented at the 2019 Annual TRB Meeting during the Universal Design at Airports workshop by Jonathan Schneider, Ryan Dittoe, and Chris Groh.
"Fly with Ease: Booking Your Flights with Air Europa"
2019 TRB: Universal Design at Airports Presentation
1. Universal Design at Airports
Today’s Problems and Viable Solutions for
Passengers with Disabilities
Presented by:
Young Members Council - Aviation
Committee on Accessible Transportation and Mobility
2. Workshop Moderators
Jonathan Schneider,
EIT ENV SP
Transportation Analyst
VHB
Chris Groh
Airport Planner
Kutchins & Groh
Ryan Dittoe, C.M.
Airport Planner
Sacramento County
Airport System
3. Workshop Agenda
✈ State of the Industry
✈ Expert Panel Discussion
✈ Universal Design Planning
✈ Guided Roundtable Feedback
Slides: www.runway.vc/trb
4. Respectful Language
✈ Focus on People’s Abilities
● Use Phrases Such as “A Person With a
Disability”
✈ Don’t Label People or Groups as a Disability
✈ Use “Accessible” to Describe Accommodations
● Replace “Handicapped Parking” with
“Accessible Parking”
11. ✈ Audits of Building Infrastructure
✈ Parking Lot Accessibility and Paratransit
✈ Emergency Preparedness Plans
✈ Separate Responsibilities from Those of Airlines
State of the Industry:
Current Airport Practices
12. State of the Industry:
Current Airline Practices
✈ Wheelchair Assistance
✈ Assistance with Boarding, Deplaning, and
Connecting to Flights
✈ Seating Accommodations
✈ Loading and Stowing of Assistive Devices
13. State of the Industry:
Existing Regulations
✈ Airport Disability Compliance Program (ADCP)
✈ Americans with Disabilities Act (ADA)
✈ Rehabilitation Act, Section 504
✈ Architectural Barriers Act
✈ Air Carrier Access Act
14. State of the Industry:
Regulatory Guidance
✈ AC 150/5220-21C, Aircraft Boarding Equipment
✈ AC 150/5360-12F, Airport Signing and Graphics
✈ AC 150/5360-14A, Access to Airports by
Individuals with Disabilities
✈ FAA Office of Civil Rights Programs
✈ ADA.gov
15. State of the Industry:
Existing Regulations
✈ Recent Updates
○ Kiosk Rule
○ New Airport Facility
Requirements
○ Service Animal Relief Areas
○ Mother’s Room Rules
16. State of the Industry:
Technological Aids
✈ Blind and Low vision
Assistance
✈ Deaf and Hard of Hearing
Assistance
✈ Speech to Text Capabilities
17. Universal Design at Airports
Guided Panel Discussion
Today’s Problems and Viable Solutions for
Passengers with Disabilities
20. Seena Foster
Transportation Security Administration
Traveler Engagement Division
Jonathan Klein
Federal Aviation Administration
Airport Disability Compliance Program
Panelists
22. Universal Design at Airports
Roundtable Activity
Today’s Problems and Viable Solutions for
Passengers with Disabilities
23. Scenario 1
Airport Arrival to Ticketing/Check-in
✈ On- and Off-Airport Parking
✈ Public Transit
✈ Taxi
✈ Private Vehicle
✈ Skycap Baggage Drop
24. Scenario 2
Ticketing/Check-in to Security/Customs
✈ Scanning Devices
✈ Alternative Body Scanning
✈ Employee-Passenger Interactions
✈ Passenger Accompanied by a Non-Flyer
31. Keep in Mind:
✈ Emergency Situations
✈ Not Everyone is Technological
✈ Solutions May Work for Some But Not Others
✈ Soft Skills and Employee Interaction
✈ Airport and Airline Employee’s Perspective
32. Universal Design at Airports
Discussion and Feedback
Today’s Problems and Viable Solutions for
Passengers with Disabilities