2. INTRODUCING
HOTELBEDS GROUP
We are a provider of services to the global travel trade with leading positions in fast growing segments.
• Distributing accommodation, transfers, tours & activities from more than 180 countries
• Active in +120 source markets worldwide
• The No.1 Global B2B Bedbank
• Local destination management operations in +40 countries
With a track record of double digit year-on-year growth since our foundation in 2001, our success is driven by our
global distribution capability and local destination infrastructure. We provide hotel accommodation, transfers,
excursions, tours, meetings and incentive services, visa outsourcing and cruise handling solutions.
We work closely with our travel trade partners, and our people’s ‘can-do’ attitude fuels our creativity and passion to
succeed. Together we really are greater than the sum of our parts.
Our vision is to play a leading role in reshaping the future of travel together with our industry partners.
3. facts &
figures
FY14 13 YEARS
double digit growth
INCOMING services in
+40 COUNTRIES
products in
+180 COUNTRIES
+120source markets
€3.37BN
in sales
5. our INTERNATIONALISATION
story
Our success is based on our internationalisation strategy. By continually innovating our business
models and leveraging the powerful combination of global distribution with local destination
infrastructure we’ve been able to establish a virtuous circle of organic and sustainable growth entering
into new, high growth segments worldwide. Since we were established in 2001 we have maintained
an unrelenting focus on internationalisation. Supporting this approach we have made a number of
strategic acquisitions over the years to further accelerate and support our vision of reshaping travel.
The Bedbank is our premier organic growth story: a worldwide leader in its category, it has achieved
double digit growth every year since it was founded in 2001.
Our Transfer and Activity Bank has been founded on the same local destination management
infrastructure and global distribution capability that originally helped drive the development of the
Bedbank. By leveraging together these two axis the Transfer & Activity Bank is making great strides in
helping to consolidate a historically highly fragmented market space.
Our policy of acquiring local companies in global markets and consolidating them under one brand has
also enabled Intercruises to achieve a global presence in the cruise ground handling space.
6. OUR history
Hotelbeds
launched
First Choice Holidays PLC
acquired
Barcelo Travel Division
Bedsonline &
Intercruises
launched
First XML
connection kicked
off vertiginous
growth online
20022000 2003 2004
Became official
accommodation
partner for Easyjet
2001 2005 2006
Pacific World acquired
kicking off both our Asia
Pacific and
MICE development
7. OUR history
2007 2009
Micronnexus
acquired
(now known
as Carnect)
First Choice Holidays PLC
and the Tourism Division of
TUI AG merged to establish
TUI Travel PLC
A focus on consolidating international
expansion through organic growth
2008 2010 2011
Hotelbeds’ 10 year
anniversary
and rebranding
2012
8. OUR history
2012
Transfer & Activity
Bank launched
TT Services
acquired
Merger of TUI Travel PLC
with TUI AG
to create TUI Group
A controlling
stake in Roiback
acquired
HOTELBEDS
GROUP
ESTABLISHED
Destination
Services launched
2013 2014 2015
9. OUR vision
Travel doesn’t just take one shape. Travel is any shape and every shape, it’s ever changing
and different for everybody. Yet it isn’t just going from A to B; it’s about exploring, discovering,
experiencing and sharing B. It’s about creating new shapes all the time.
Hotelbeds Group isn’t just another link in the travel value chain, we pro-actively work with our
partners to reshape and stay ahead of the curve. We want to ignite the future of travel. Our people
are key on this journey, facing challenges with energy and focus. They have made us who we are
today, and together with our partners they will reshape who we are tomorrow.
10. INTRODUCTION TO
our business units
DESTINATION
MANAGEMENT
Bedbank NEW
VENTURES
TRANSFER
& ACTIVITY
BANK
We have four business units and six support functions, all playing an important role in reshaping travel across our market segments.
Headquartered in Palma de Mallorca, we provide our services to the travel trade, corporate clients and government agencies
worldwide. We work closely with our partners to constantly seek out opportunities that will create the next chapter of our success story.
Our four business units are: Bedbank, Transfer & Activity Bank, Destination Management and New Ventures.
11. bedbank
The Bedbank business unit is leading Hotelbeds Group’s charge to reshape travel. It plays a leading role in the fast growing
bedbank segment and comprises of two main brands: Hotelbeds and Bedsonline.
It contracts, connects and efficiently distributes a differentiated portfolio of +72,000 hotels to leading travel trade industry partners
including Online Travel Agencies (OTAs), Retail Agencies, Tour Operators and Airlines worldwide. It is the leader in its segment.
› +22m roomnight bookings annually › Active in +120 source markets worldwide
› Products from over +180 countries worldwide › +35,000 travel trade clients
› Advanced XML API interface › Leading technology architecture – Fast & Reliable
12. bedbank
OUR BRANDS
OUR OTHER BRANDS:
Hotelbeds is the number one Bedbank
worldwide, delivering hotel accommodation,
excursions, tickets, transfers and car hire to
travel suppliers and distributors across the
industry.
› Portfolio of +72,000 hotels
› Products from +180 Countries
› Advanced XML API Interface
› Active in +120 markets
Working exclusively with retail travel agencies
worldwide, Bedsonline provides an advanced
online booking engine tool that is used daily
by booking agents around the world to sell
accommodation and travel ancillaries.
› Exclusive to travel agencies
› Working with +25k retail travel agencies
› Active in 27 source markets worldwide
› Advanced online booking engine
› Hotelopia
› Travel Partner Brasil
› Eurolink
› JBS
› Easymarket
13. transfer &
activity bank
Providing both our industry partners and the end consumer with a consolidated range of in-destination products worldwide, the
Transfer & Activity Bank offers +13,000 transfer routes and over 8,000 destination activities including theatre, sport and theme
park tickets, excursions and car rental products with immediate confirmation 365 days a year.
Utilising advanced technology platform including XML API, white label and online widget solutions these products are distributed
via the Bedbank brands as well as through the Transfer & Activity Bank’s industry partners and own specialist brands, including
Hotelextras, Isango, Guidego and Let’s shuttle.
14. transfer &
activity bank
OUR BRANDS
Activities provides industry partners with a range of
turnkey solutions to commercialise a consolidated range
of in-destination products including theatre, sport and
theme park tickets, excursions and car rental products
worldwide.
› Products from +500 destinations in +110 countries.
› Advanced technology platforms.
› +13,000 Transfer Routes.
› +8,000 activities and excursions.
Transfer & Activity booking
tools for Hoteliers.
Whitelabel Transfer &
Activity booking solution.
Specialist transfer
booking engine.
Transfer & Activity booking
engine for the final consumer.
15. destination
management
The Destination Management business unit comprises three strong global brands working together to shape the way people
experience travel in diverse locations worldwide. The Destination Services brand provides destination management, Intercruises
provides cruise ground handling services and Pacific World offers meeting and incentive solutions across all continents.
The in-depth knowledge of our local teams spread across more than 40 countries gives Destination Management its leading edge.
16. destination
management
OUR BRANDS
Destination Services is a leading provider of
incoming services to the travel trade through
a global network of local destination
management companies (DMCs):
› 24 DMCs
› 8 joint venture partners
Intercruises is the number one provider of
ground turnaround, shore excursion, port
agency and hotel services to the ocean and
river cruise industry globally:
› Operations in +400 ports
› +60 countries
› +70 cruise lines
Pacific World is an award-winning global
business offering meeting and events
services (MICE) directly to clients and as part
of a global alliance. Today it is Asia’s number
one MICE provider.
› Operates in 31 countries
› +1,500 corporate and agency clients
17. new ventures
In the true spirit of reshaping travel, our New Ventures business unit includes young and ambitious acquisitions with high future
growth potential in their respective sectors. With passion and drive, these businesses constantly push the boundaries today to be
at the forefront tomorrow.
Our three brands include TT Services, ROIBACK and Carnect.
18. new ventures
OUR BRANDS
ROIBACK specialises in helping hotel chains
and independent hotels maximise the
potential of their online direct channel by
offering integrated state of the art solutions:
› Responsive web design and
development
› High conversion booking engine
› Personalized online marketing
Carnect is a leading B2B car rental booking
platform working worldwide with a broad portfolio
of suppliers. Our class leading technology and
forward thinking solutions give our clients access
to tailored car rental content:
› Portfolio of +500 car rental suppliers
› Working with online travel agencies,
bedbanks, tour operators, travel agencies
and membership organisations
TT Services is a leading provider of
visa processing solutions for governments,
commercial partners and individuals
worldwide. Our comprehensive service
includes:
› Visa information and application processing
› Biometric collection
› Secure document management and logistics
services
19. meet the management
OUR MANAGING DIRECTORS
Joan Vilà developed his career
in the Barceló Travel Group,
becoming MD of Barceló
Destination Services (DS) in
1999. In 2000 Barceló DS was
acquired by First Choice Holidays
PLC, which later merged with
the tourism division of TUI-
AG to form TUI Travel PLC. In
2001, the company founded the
Hotelbeds brand under Joan’s
leadership.
JOAN VILÀ
MANAGING DIRECTOR,
HOTELBEDS GROUP
Carlos Muñoz worked
in the aeronautical and
telecommunication industries
before moving to the travel
industry in 1999 when he joined
the Barceló Travel Group.
In 2001, he was appointed
Operations Director for
the Hotelbeds brand, later
becoming MD in 2008. In 2015
he became MD of the Bedbank
business unit.
CARLOS MUÑOZ
MANAGING DIRECTOR,
BEDBANK
Paul Anthony started his career
at Trinatours, a UK-based
business acquired by First Choice
PLC. He later became Regional
Manager UK and Spanish Cities.
In 2009 Paul was appointed
Director of IT & Strategic
Projects, before becoming
Director of Destination Services –
Independent Traveler, now part
of the Transfer & Activity Bank
business unit.
PAUL ANTHONY
MANAGING DIRECTOR,
TRANSFER & ACTIVITY BANK
Jordi has been in the Travel
industry since 1992. After
Barceló Destination Services
was integrated into First Choice
Holidays in 2000, he went on to
be appointed MD of Bedsonline,
then going on to manage the B2C
business for 4 years. In 2010 he
became MD for the Americas, Asia
and SE Africa in Destination Services
and is now leading the Destination
Management business unit.
JORDI CERDÓ
MANAGING DIRECTOR,
DESTINATION MANAGEMENT
Dirk started his career at the American
multinational 3M before moving to
the wines & spirits industry, where he
held several national and international
Finance Director positions in Spain,
Switzerland, Germany and the UK
with Allied Domecq and Beam Global.
He joined Hotelbeds Group in 2011
as Director FPA&R and Strategy. In
2013 he was appointed MD Specialist
Business, before becoming MD of the
New Ventures business unit in 2015.
DIRK DIESTER
MANAGING DIRECTOR,
NEW VENTURES
20. meet the management
THE BEDBANK BUSINESS UNIT
Marta spent 7 years in the
Med Playa hotel chain before
further developing her career
as a Destination Manager within
Barceló Travel Group. In 1998
she moved to PortAventura
theme park as Commercial
Director. Marta joined Hotelbeds
in 2002 holding a range of senior
management positions. In 2014
Marta was appointed to her
present role.
Javier joined Barceló Travel Group
in 1994, where he spent eleven
years in the Costa Dorada &
Andorra office. In 2005 Javier was
appointed Director of Product,
B2B Division in Hotelbeds, which
he held for five years before being
named as Regional Managing
Director for The Americas region.
In 2014 Javier returned as Product
Director for the Bedbank business
unit with a worldwide remit.
Sam started his finance career in
the NHS, before joining Britannia
Airways in late 2000. In 2007 he
was appointed Director of Finance,
Performance and planning following
the creation of TUI Travel PLC. In
2008, Sam joined the Hotelbeds
Division as Finance Director. Since
December 2014, Sam has been
responsible for leading the customer
acquisition & account management
processes across all channels.
Alessandro joined the company in
2000 as Deputy Finance Director,
and two years later changed roles
to become Operations Manager
for Developing Markets. In 2004
he became Regional Managing
Director for the European cities
region and stayed in that role
for 10 years, where he was then
named as Operations Director for
the Bedbank business unit with a
worldwide remit.
marta álvarez
COMMERCIAL STRATEGY
DIRECTOR, BEDBANK
javier arévalo
PRODUCT DIRECTOR,
BEDBANK
sam turner
SALES DIRECTOR,
BEDBANK
alessandro muñoz
OPERATIONS DIRECTOR,
BEDBANK
CARLOS MUÑOZ
MANAGING DIRECTOR,
BEDBANK
21. meet the management
OUR FUNCTIONAL AREA LEADS
Andres started his professional
career in PwC in 1988 as an
auditor. In 1995 he joined Allied
Domecq and held several senior
finance management positions
in Spain, US and UK, before
joining Hotelbeds in 2005.
ANDRÉS GARCÍA
FINANCE DIRECTOR
Irene began her career as a
Project Engineer at Sener. In
2008 she joined the global
management consulting firm
McKinsey & Company, where
she spent five years, before
joining Hotelbeds Group’s
Strategy team in May 2013.
IRENE LAMSAKI
HEAD OF STRATEGY
Gareth started his career in
marketing working for a UK
tourist board, before
joining the marketing team of
the US based tech company
Parker Hannifin. In 2005, Gareth
joined Hotelbeds developing a
range of global marketing roles.
GARETH MATTHEWS
MARKETING & COMMUNICATIONS
DIRECTOR
Noemi started her career in
New York, where she qualified
as a Foreign Legal Consultant
and worked in International
Commercial Arbitration
and Litigation. Then, after
almost three years in Brazil,
offering consulting services to
international corporations, she
joined Hotelbeds Group in 2005.
NOEMI NAVARRO
GENERAL COUNSEL &
COMPANY SECRETARY
Álvaro joined in 2014 after
being CTO for BT Group’s TV
division. Prior to that, he was
VP Professional Services for
several regions at SeaChange
International. Other roles
have included CTO for Havas
Media in Spain and Senior IT
consultant at Accenture.
ÁLVARO DE NiCOLáS
CHIEF TECHNOLOGY
OFFICER
Elena joined the company in
2014 after having worked at
Claire’s in both HR Director
Spain & Portugal and HR
Director Europe positions. Elena
has also held roles as Learning &
Development and International
HR Director in Grupo Cortefiel
and several positions in PwC
and Garrigues.
ELENA PÉREZ
HUMAN RESOURCES
DIRECTOR
22. OUR culture
The way we interact with each other, our clients and business partners is
the essence of who we are. The sum of our everyday actions is what makes
us the best partner in business and a great company to work for. We are
all about People Working Together Creatively. This is the concept that has
helped us to get where we are today and is what will drive us to reshape
travel in the future – together.
Creativity is in our DNA, as we seek out new solutions with our partners and
clients. We challenge ourselves daily to be the best we can, always pushing
the boundaries to reshape travel.
