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Chris&na	
  M.	
  Aguilera,	
  MPH,	
  CHMM	
  
Steps	
  to	
  Safety	
  
The	
  product	
  of	
  individual	
  and	
  group	
  values,	
  
a7tudes,	
  percep8ons,	
  competencies	
  and	
  pa:erns	
  
of	
  behavior	
  ….	
  
	
  
Reflects	
  the	
  a*tudes,	
  beliefs,	
  percep4ons	
  and	
  
values	
  shared	
  related	
  to	
  safety.	
  
	
  
affect	
  behavioral	
  norms	
  
Steps	
  to	
  Safety	
  
•  How	
  is	
  work	
  performed	
  independent	
  of	
  
policies	
  and	
  wri:en	
  documents.	
  
Steps	
  to	
  Safety	
  
•  Make	
  safety	
  the	
  campus	
  norm	
  
•  Self	
  enforcing	
  community	
  
Safety	
  
Climate	
  
Safety	
  
Goal	
  
Culture	
  
Values	
  
A7tudes	
  
Percep8ons	
  Competencies	
  
Behaviors	
  
Steps	
  to	
  Safety	
  
•  Engrained	
  and	
  takes	
  8me	
  to	
  
alter	
  
•  Not	
  just	
  mission	
  statements	
  
•  Ac8ons,	
  prac8ces,	
  norms	
  
and	
  perspec8ves	
  of	
  the	
  
people	
  of	
  an	
  organiza8on	
  
from	
  the	
  top	
  to	
  the	
  bo:om.	
  
Steps	
  to	
  Safety	
  
•  Safety	
  recognized	
  as	
  
part	
  of	
  the	
  work	
  
process	
  that	
  supports	
  
the	
  ins8tu8onal	
  
product	
  of	
  learning,	
  
research,	
  and	
  
community	
  
involvement.	
  
Steps	
  to	
  Safety	
  
•  Organiza&onal	
  Culture	
  
– Management	
  commitment	
  
– Community	
  Norms	
  
•  Training	
  and	
  outreach	
  
– Understand	
  hazards/risks	
  and	
  controls	
  
– Impetus	
  
•  Reinforcement	
  
Steps	
  to	
  Safety	
  
•  Percep8ons	
  of	
  Risk	
  
•  Priori8es	
  –	
  aligned	
  with	
  safety	
  goals	
  
•  Policies	
  
– how	
  safety	
  is	
  integrated?	
  
Steps	
  to	
  Safety	
  
•  Individuals	
  need	
  to	
  believe:	
  
–  There	
  is	
  a	
  risk	
  
•  They	
  are	
  vulnerable	
  to	
  injury/exposure/illness	
  
–  Recommended	
  controls	
  work	
  and	
  are	
  reasonable	
  
–  	
  They	
  are	
  supported	
  in	
  their	
  safety	
  ac8ons	
  
•  By	
  their	
  peers	
  (norm)	
  
•  By	
  their	
  supervisor	
  
•  Group	
  level	
  dynamics	
  play	
  a	
  role	
  
– They	
  are	
  valued	
  
Steps	
  to	
  Safety	
  
•  Building	
  ins8tu8onal	
  commitment	
  
–  Produc8on	
  priority	
  separate	
  from	
  safety	
  priority	
  
–  Lack	
  of	
  informa8on	
  –	
  accountability	
  
–  Lack	
  of	
  funding	
  to	
  correct	
  unsafe	
  condi8ons	
  
•  Lack	
  of	
  hazard	
  iden8fica8on	
  and	
  risk	
  assessment	
  
–  Lack	
  of	
  a	
  lessons	
  learned	
  process	
  	
  
•  Limited	
  training	
  mechanisms	
  
•  Lack	
  of	
  ac8on	
  to	
  correct	
  unsafe	
  behaviors	
  
•  Lack	
  of	
  employee	
  involvement	
  or	
  buy-­‐in	
  
–  Some8mes	
  a	
  poor	
  pre-­‐established	
  culture	
  
Steps	
  to	
  Safety	
  
•  No	
  one	
  approach	
  is	
  completely	
  successful	
  
•  Business	
  uses:	
  
– Enforcement	
  
– Training	
  
– Incen8ve	
  (e.g.,	
  lack	
  of	
  injury,	
  reduced	
  insurance	
  
rate)	
  
	
  
Steps	
  to	
  Safety	
  
•  Seat	
  Belts,	
  	
  
– Engineering	
  controls	
  (audible	
  alarm)	
  
– Ad	
  campaign	
  
– Enforcement	
  
– All	
  affected	
  norms	
  	
  
•  Speeding,	
  	
  
•  Drunk	
  Driving	
  
Steps	
  to	
  Safety	
  
Assess Train Outreach Reinforce
Steps	
  to	
  Safety	
  
Assess Trust Train Outreach Reinforce
Steps	
  to	
  Safety	
  
•  Job	
  hazard	
  analysis	
  and…	
  
•  Process	
  reviews	
  
–  Staff/Faculty	
  use	
  guides	
  and	
  check	
  lists	
  provided	
  by	
  EHS.	
  
•  Control	
  Banding	
  	
  
–  Establish	
  standardized	
  controls	
  appropriate	
  to	
  the	
  risk	
  level	
  
–  Helps	
  ins8tu8onal	
  safety	
  commi:ees	
  assess	
  risks	
  and	
  assign	
  
controls	
  when	
  reviewing	
  proposed	
  work	
  
–  Helps	
  staff/researchers	
  understand	
  hazards	
  and	
  associated	
  
risks	
  and	
  quickly	
  iden8fy	
  controls	
  
Steps	
  to	
  Safety	
  
Teaches	
  how	
  to:	
  
•  Iden8fy	
  hazards	
  
•  Understand	
  the	
  risk	
  
and	
  
•  Provides	
  examples	
  and	
  tools	
  for	
  elimina8ng	
  
the	
  hazard	
  or	
  controlling	
  the	
  risk	
  
	
  
Steps	
  to	
  Safety	
  
•  Raise	
  safety	
  awareness	
  
•  Points	
  campus	
  community	
  to	
  resources	
  
•  Iden8fies	
  the	
  expecta8ons	
  for	
  safety	
  and	
  
shows	
  the	
  ins8tu8onal	
  commitment	
  
	
   	
   	
   	
   	
  Clear	
  messages	
  
Steps	
  to	
  Safety	
  
•  Affect	
  percep8ons	
  and	
  beliefs	
  
•  Learns	
  from	
  marke8ng	
  industry	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
   	
   	
   	
  “selling	
  safety”	
  
–  Campaigns	
  
–  Understanding	
  the	
  audience	
  and	
  what	
  mo8vates	
  them	
  
(different	
  for	
  different	
  ages,	
  cultures,	
  etc.)	
  	
  	
  
–  Telling	
  stories	
  –	
  make	
  it	
  real	
  to	
  them	
  
•  Creditable	
  threat	
  
•  Audience	
  iden8fies	
  with	
  message	
  
–  Effec8ve	
  messages	
  and	
  communica8on	
  tools	
  (for	
  target	
  group)	
  
•  Social	
  media	
  
•  Interac8ve	
  training	
  
	
  
Steps	
  to	
  Safety	
  
•  Re-­‐evaluate	
  risk	
  
–  Audits/inspec8ons	
  
–  Change	
  -­‐	
  process	
  change	
  assessment	
  
•  Success	
  –	
  difficult	
  to	
  quan8fy	
  
–  Un-­‐interrupted	
  funding	
  
–  Reduc8on	
  of	
  lost	
  days	
  
–  Lack	
  of	
  compliance	
  findings	
  (benchmark)	
  
–  Strong	
  reputa8on	
  –	
  safe	
  campus	
  –	
  No	
  bad	
  press	
  
•  Reinforce	
  
•  Provide	
  posi8ve	
  feedback	
  
Steps	
  to	
  Safety	
  
•  Safety	
  Awards	
  or	
  other	
  incen8ves	
  
•  Keep	
  safety	
  at	
  the	
  forefront	
  (more	
  marke8ng)	
  
–  Safety	
  review	
  integrated	
  into	
  processes	
  	
  
–  Part	
  of	
  messages	
  to	
  patrons,	
  prospec8ve	
  students,	
  	
  
•  Performance	
  evalua8ons/service	
  credit	
  –	
  safety	
  
•  Re-­‐evaluate	
  policies	
  
•  Take	
  ac8on	
  
Steps	
  to	
  Safety	
  
•  Clear	
  
•  Approachable	
  &	
  trusted	
  
•  Responsive	
  
•  Ra8onale	
  
•  Resource	
  
•  Effec8ve	
  
•  Strong	
  rela8onships	
  
	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
  CARES	
  
Steps	
  to	
  Safety	
  
•  Value	
  employees	
  and	
  students	
  
•  Provide	
  clear	
  messages	
  
•  Ensure	
  students	
  and	
  staff	
  
–  Understand	
  how	
  to	
  iden8fy	
  hazards,	
  true	
  risks	
  and	
  
proper	
  controls	
  
–  Engaged	
  
–  Situa8onal	
  awareness	
  
–  Provided	
  with	
  resources	
  
–  “Sold”	
  on	
  safety	
  
Steps	
  to	
  Safety	
  
•  Define	
  safety	
  responsibili8es	
  
•  Clear	
  roles,	
  procedures	
  and	
  policies	
  
– What,	
  who,	
  how	
  (when,	
  where)	
  and	
  why	
  
•  Accountability,	
  benchmarking	
  
•  Repor8ng	
  (incidents,	
  near	
  misses,	
  injuries,	
  
symptoms,	
  condi8ons,	
  odors,	
  etc.)	
  
– Follow	
  up	
  &	
  follow	
  through	
  
Steps	
  to	
  Safety	
  
•  Safety	
  Commi:ee(s)	
  
•  Proac8ve	
  vs.	
  reac8ve	
  
Steps	
  to	
  Safety	
  
•  Is	
  part	
  of	
  the	
  work,	
  research,	
  and	
  learning	
  
processes	
  –	
  not	
  seen	
  as	
  imposi8on	
  or	
  
hindrance	
  
•  	
  Helps	
  ensure	
  safe	
  produc8ve	
  and	
  
uninterrupted	
  working	
  and	
  learning	
  
environment	
  
Thank	
  you	
  for	
  your	
  8me!	
  

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Safety culture _ Aguilera version

  • 1. Chris&na  M.  Aguilera,  MPH,  CHMM  
  • 2. Steps  to  Safety   The  product  of  individual  and  group  values,   a7tudes,  percep8ons,  competencies  and  pa:erns   of  behavior  ….     Reflects  the  a*tudes,  beliefs,  percep4ons  and   values  shared  related  to  safety.     affect  behavioral  norms  
  • 3. Steps  to  Safety   •  How  is  work  performed  independent  of   policies  and  wri:en  documents.  
  • 4. Steps  to  Safety   •  Make  safety  the  campus  norm   •  Self  enforcing  community   Safety   Climate   Safety   Goal  
  • 5. Culture   Values   A7tudes   Percep8ons  Competencies   Behaviors  
  • 6. Steps  to  Safety   •  Engrained  and  takes  8me  to   alter   •  Not  just  mission  statements   •  Ac8ons,  prac8ces,  norms   and  perspec8ves  of  the   people  of  an  organiza8on   from  the  top  to  the  bo:om.  
  • 7. Steps  to  Safety   •  Safety  recognized  as   part  of  the  work   process  that  supports   the  ins8tu8onal   product  of  learning,   research,  and   community   involvement.  
  • 8.
  • 9. Steps  to  Safety   •  Organiza&onal  Culture   – Management  commitment   – Community  Norms   •  Training  and  outreach   – Understand  hazards/risks  and  controls   – Impetus   •  Reinforcement  
  • 10. Steps  to  Safety   •  Percep8ons  of  Risk   •  Priori8es  –  aligned  with  safety  goals   •  Policies   – how  safety  is  integrated?  
  • 11. Steps  to  Safety   •  Individuals  need  to  believe:   –  There  is  a  risk   •  They  are  vulnerable  to  injury/exposure/illness   –  Recommended  controls  work  and  are  reasonable   –   They  are  supported  in  their  safety  ac8ons   •  By  their  peers  (norm)   •  By  their  supervisor   •  Group  level  dynamics  play  a  role   – They  are  valued  
  • 12. Steps  to  Safety   •  Building  ins8tu8onal  commitment   –  Produc8on  priority  separate  from  safety  priority   –  Lack  of  informa8on  –  accountability   –  Lack  of  funding  to  correct  unsafe  condi8ons   •  Lack  of  hazard  iden8fica8on  and  risk  assessment   –  Lack  of  a  lessons  learned  process     •  Limited  training  mechanisms   •  Lack  of  ac8on  to  correct  unsafe  behaviors   •  Lack  of  employee  involvement  or  buy-­‐in   –  Some8mes  a  poor  pre-­‐established  culture  
  • 13.
  • 14. Steps  to  Safety   •  No  one  approach  is  completely  successful   •  Business  uses:   – Enforcement   – Training   – Incen8ve  (e.g.,  lack  of  injury,  reduced  insurance   rate)    
  • 15. Steps  to  Safety   •  Seat  Belts,     – Engineering  controls  (audible  alarm)   – Ad  campaign   – Enforcement   – All  affected  norms     •  Speeding,     •  Drunk  Driving  
  • 16.
  • 17. Steps  to  Safety   Assess Train Outreach Reinforce
  • 18. Steps  to  Safety   Assess Trust Train Outreach Reinforce
  • 19. Steps  to  Safety   •  Job  hazard  analysis  and…   •  Process  reviews   –  Staff/Faculty  use  guides  and  check  lists  provided  by  EHS.   •  Control  Banding     –  Establish  standardized  controls  appropriate  to  the  risk  level   –  Helps  ins8tu8onal  safety  commi:ees  assess  risks  and  assign   controls  when  reviewing  proposed  work   –  Helps  staff/researchers  understand  hazards  and  associated   risks  and  quickly  iden8fy  controls  
  • 20. Steps  to  Safety   Teaches  how  to:   •  Iden8fy  hazards   •  Understand  the  risk   and   •  Provides  examples  and  tools  for  elimina8ng   the  hazard  or  controlling  the  risk    
  • 21. Steps  to  Safety   •  Raise  safety  awareness   •  Points  campus  community  to  resources   •  Iden8fies  the  expecta8ons  for  safety  and   shows  the  ins8tu8onal  commitment            Clear  messages  
  • 22. Steps  to  Safety   •  Affect  percep8ons  and  beliefs   •  Learns  from  marke8ng  industry                                                                                                                        “selling  safety”   –  Campaigns   –  Understanding  the  audience  and  what  mo8vates  them   (different  for  different  ages,  cultures,  etc.)       –  Telling  stories  –  make  it  real  to  them   •  Creditable  threat   •  Audience  iden8fies  with  message   –  Effec8ve  messages  and  communica8on  tools  (for  target  group)   •  Social  media   •  Interac8ve  training    
  • 23. Steps  to  Safety   •  Re-­‐evaluate  risk   –  Audits/inspec8ons   –  Change  -­‐  process  change  assessment   •  Success  –  difficult  to  quan8fy   –  Un-­‐interrupted  funding   –  Reduc8on  of  lost  days   –  Lack  of  compliance  findings  (benchmark)   –  Strong  reputa8on  –  safe  campus  –  No  bad  press   •  Reinforce   •  Provide  posi8ve  feedback  
  • 24. Steps  to  Safety   •  Safety  Awards  or  other  incen8ves   •  Keep  safety  at  the  forefront  (more  marke8ng)   –  Safety  review  integrated  into  processes     –  Part  of  messages  to  patrons,  prospec8ve  students,     •  Performance  evalua8ons/service  credit  –  safety   •  Re-­‐evaluate  policies   •  Take  ac8on  
  • 25. Steps  to  Safety   •  Clear   •  Approachable  &  trusted   •  Responsive   •  Ra8onale   •  Resource   •  Effec8ve   •  Strong  rela8onships                            CARES  
  • 26.
  • 27. Steps  to  Safety   •  Value  employees  and  students   •  Provide  clear  messages   •  Ensure  students  and  staff   –  Understand  how  to  iden8fy  hazards,  true  risks  and   proper  controls   –  Engaged   –  Situa8onal  awareness   –  Provided  with  resources   –  “Sold”  on  safety  
  • 28. Steps  to  Safety   •  Define  safety  responsibili8es   •  Clear  roles,  procedures  and  policies   – What,  who,  how  (when,  where)  and  why   •  Accountability,  benchmarking   •  Repor8ng  (incidents,  near  misses,  injuries,   symptoms,  condi8ons,  odors,  etc.)   – Follow  up  &  follow  through  
  • 29. Steps  to  Safety   •  Safety  Commi:ee(s)   •  Proac8ve  vs.  reac8ve  
  • 30. Steps  to  Safety   •  Is  part  of  the  work,  research,  and  learning   processes  –  not  seen  as  imposi8on  or   hindrance   •   Helps  ensure  safe  produc8ve  and   uninterrupted  working  and  learning   environment  
  • 31. Thank  you  for  your  8me!