A restaurant host greets a couple named Bill and Mary Jones who are staying in room 3210. The host seats the couple and introduces them to the menu and their waiter for the evening. If the restaurant is full, the host apologizes and offers to page the couple when a table is available, suggesting they wait in the lobby bar. For guests with reservations, the host seats them as scheduled and also introduces the menu and waiter. The host is trained to make light conversation with guests.

1. HOSPITALITY
EXPRESSIONS™
PRESENTS

3. Objectivos

4. EN LA ENTRADA
: GUEST:GOOD EVENING.
WELCOME TO
(RESTAURANT). MAY I
HAVE YOUR LAST NAME
AND ROOM NUMBER?
YES, BILL AND
MARY JONES.
WE’RE IN ROOM
3210.

5. THANK YOU. AGAIN,
WELCOME TO
(RESTAURANT) MR AND
MRS JONES. HOW MANY
PEOPLE ARE IN YOUR
PARTY?
TWO PLEASE.

6. PLEASE COME WITH (join) ME. ALLOW ME TO
PRESENT OUR MENU AND TO MAKE A COUPLE
OF RECOMMENDATIONS….
YOUR WAITER THIS EVENING WILL BE ( ) AND
MY NAME IS ( ). ENJOY YOUR EVENING AND
PLEASE LET ME KNOW IF THERE IS ANYTHING
ELSE I CAN DO FOR YOU

7. Si esta presente mesero…

8. I APOLOGIZE MR AND MRS JONES, WE ARE
FULL AT THIS MOMENT. IT WILL BE ABOUT
(20-TWENTY) MINUTES FOR A TABLE TO
BECOME AVAILABLE. MIGHT I SUGGEST
GOING OVER TO THE LOBBY BAR FOR A
DRINK WHILE YOU ARE WAITING? I AM GOING TO
GIVE YOU A BEEPER AND WILL PAGE YOU WHEN A TABLE IS
AVAILABLE. WHERE MIGHT I FIND YOU?

9. Reservation?.....
OH YES. I SHOW YOU HAVE A RESERVATION
FOR EIGHT O’CLOCK. PLEASE COME WITH ME .
ALLOW ME TO PRESENT OUR MENU. YOUR
WAITER THIS EVENING WILL BE ( ) AND MY
NAME IS ( ). ENJOY YOUR EVENING AND
PLEASE LET ME KNOW IF THERE IS ANYTHING
ELSE I CAN DO FOR YOU

10. PREGUNTAS LIGERAS

11. PREGUNTAS LIGERAS
WHAT KIND OF ( ) DO YOU LIKE?

12. PREGUNTAS LIGERAS
DO YOU LIKE ( )?
ARE YOU CELEBRATING SOMETHING
SPECIAL?