1. 2014 Employers Group
Lean ETP Project
Crystal Award: Lean Sigma
Restaurants on the Run
Restaurants on the Run is a company focused on perfecting the science of
corporate food delivery, which they refer to as Foodgistics™. By combining
delicious food, amazing service & smart delivery logistics, their goal is to ensure
a truly reliable ordering and delivery experience. Based on their focus and drive
to continually improve the business, they sought to conduct a lean sigma
initiative. With Employers Group facilitating the lean sigma project, the ROTR
team was challenged to embrace improvement possibilities and change the way
they do business.
Lean Sigma is ideal for organizations with specific projects for employees to
improve during the training program. Attendees are guided through structured
techniques to work on these projects. The training delivered by EG, taught
attendees to identify possible cost-saving or profit-enhancing solutions. These
recommendations are then formalized and presented to management at the final
training session.
Judges were particularly impressed with ROTR’s lean sigma efforts because
each of the projects submitted reflected a high commitment to customer
satisfaction.
Project One: Feedback/Response
ROTR focused on the implementation of a Support Tracking System to improve
the timely receipt of customer feedback and team responsiveness. Although the
implementation of this project was not completed during the Judging Review
Period – the proprietary detailed plan for implementation and the viability of its
success was impressive.
Project Two: Timeliness of Delivery
ROTR averages 1,000 daily deliveries. The team focused on the sequence of
delivery for their drivers and learned – contrary to beliefs -- that early deliveries
were more detrimental than late deliveries for its clientele.
Through these two projects Employers Group applauds ROTR for its efforts in
problem solving, recording data and decision making. As the ROTR team
continues to pursue enhanced organization performance, Employers Group is
confident that continuous improvement will continue to be ingrained into the
culture of the business, creating a world class operation.