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LISA17 "SREBot—More Than a Chatbot—An Intelligent Bot to Crush Mitigation Time"
- 1. Azure SRE BOT - more than a chatbot - an intelligent bot to crush mitigation time Cezar Guimaraes @cezargbr
- 2. Platform Services Infrastructure Services Web Apps Mobile Apps API Management API Apps Logic Apps Notification Hubs Content Delivery Network (CDN) Media Services BizTalk Services Hybrid Connections Service Bus Storage Queues Hybrid Operations Backup StorSimple Azure Site Recovery Import/Export SQL Database DocumentDB Redis Cache Azure Search Storage Tables Data Warehouse Azure AD Health Monitoring AD Privileged Identity Management Operational Analytics Cloud Services Batch RemoteApp Service Fabric Visual Studio App Insights Azure SDK VS Online Domain Services HDInsight Machine Learning Stream Analytics Data Factory Event Hubs Mobile Engagement Data Lake IoT Hub Data Catalog Security & Management Azure Active Directory Multi-Factor Authentication Automation Portal Key Vault Store/ Marketplace VM Image Gallery & VM Depot Azure AD B2C Scheduler
- 3. Customer obsessed Crush customer downtime minutes
- 4. BOT
- 8. M-800
- 10. Share wisdom
- 19. Extensibility
- 23. a.k.a SRE BOT Incident Management Intelligence
- 28. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System 1 Incident Created Join Incident Bridge
- 29. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System 1 2 3 Collect the knowledge for that type of Incident Collect extra signals and logs
- 30. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System OnCall Service A 1 2 4 3 Assess Impact and confirm it with DRI
- 31. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System OnCall for Service A 1 2 5 4 3 OnCall for Service B Collect the impact assessed manually
- 32. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System OnCall for Service A 1 2 6 5 4 3 OnCall for Service B Confirm when there is divergence
- 33. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System Incident System OnCall for Service A 1 2 7 6 5 4 3 OnCall for Service B Add the impact Assessment
- 34. Engagement
- 37. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System 1 Incident System Incident Created Join Incident Bridge
- 38. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System 1 2 3 Collect the knowledge for that type of Incident Collect extra signals and logs Incident System
- 39. Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System 1 2 3 4a Low sev – Assign the ticket Incident System
- 40. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System 1 2 3 4b High Sev – Suggest the team to engage and confirm Incident System
- 41. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System 1 2 3 4b Engage team 5b Incident System
- 42. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System OnCall 1 2 6 3 DRI joins the Bridge 4b 5b Incident System
- 43. Incident Manager Incident Management Domain Knowledge Intelligent Decision Maker Device Logs Service Logs Health System OnCall 1 2 6 3 4b 5b 7 Inform Incident Manager that DRI joined the bridge Incident System