Using Pillar Diagram to solve complex mainframe process analytics for big data continuous improvement practices. Exploring current, future and ideal process map states.
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Mainframe Process Flow Root Cause Analysis project 1
1.
2. CASE STUDY: BCBSM ENROLLMENT OF CDH GROUP
(CONSUMER DIRECTED HEALTH: FSA, H S A, HRA)
Goal : To provide relief from erroneous processes and rework as quickly as possible to be prepared
for Q4. Seek incremental improvements and quickly identify those items we feel should be included
in the 2016 portfolio of work.
In scope:
Any processes included from Group Setup through ongoing maintenance files for (Consumer
Directed Health: FSA, H S A, HRA)
Health Equity Setup
Identification of 2016 business capabilities needed for CDH products
Out of scope:
MOS, FACETS, and or NASCO coding changes or enhancements will not be included in this initiative