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Paying Across Borders
Presented to: New Jersey Statewide Conference
Date: September 15, 2017
Presented by: Dave Leboff, President, US Operations
Immedis, Inc.
Immedis in
numbers
Local knowledge.
Global reach.
International
Payroll Service
Fully managed global
payroll service offering
Worldwide payroll
calculations
Multiple jurisdiction
service
Payslips for all
employees
Choice of payment
frequencies
Tax and social security
deductions calculation
and advice
Coordination of tax and
social security payments
Employer wage tax
return reports and
submission
Updates on rate changes
for pensions and social
security contributions
Delivery of net pay into
the employees’ bank
accounts
Remittance of tax to
local authorities
Year-end documentation
supplied to employees
Advice on relocation
costs and subsistence
payments
1. Global Payroll Overview
2. Global Payroll Strategy
3. Locals Versus Expats
4. Outsourcing & Technology
5. New Country Startup
6. Best Practices
7. Questions
Contents
Overview
Global Payroll
1. Global Payroll Overview
Global Payroll
Overview
In absolute terms, total annual value of
international trade has exploded – up 500% -
between 1985 and 2015
Why International?
 Global payroll administration is the sum of all activity
required to coordinate and manage the operation of
payrolls, in more than one country, for a single employer.
 Global payroll administration includes:
 Collection and distribution of data required to calculate payroll
(earnings, deductions, net pay, tax liabilities)
 Completion and filing of employee and employer compliance
 Remittance of funds to statutory authorities
 Delivery of net pay to employees
 Accounting and management information reporting
 Compliant operation with global regulatory frame
Global Payroll Overview
Global Payroll
Overview
Global Payroll Process
Fundamentals
Global ERP
(Global Programs, Management Reporting, Accounting, Analysis)
Country 3 ICP
Gross-to-Net
Payroll
Processing
Country 2 ICP
Gross-to-Net
Payroll
Processing
Country 1 ICP
Gross-to-Net
Payroll
Processing
Global, Regional,
Updates
Local Compliance
Employee
Payslips
Local
Management
Reports
Local Accounting
Reports
Payroll Data Sources Payroll Processing Payroll Driven
Reporting
Local
National
Updates
Local
National
Updates
Local
National
Updates
Global Payroll Strategy: Organizational Setup
Organization
Resources
Process/
Workflow
Technology
Administrative
Policies
Performance
Measurement
Global Payroll
Operations Structure
Governance & Global
Payroll Program
Management
COUNTRY A
PAYROLL
PROCESSING
COUNTRY B
PAYROLL
PROCESSING
COUNTRY C
PAYROLL
PROCESSING
GLOBAL PAYROLL PROGRAM MANAGEMENT
Governance
PEO
Global Payroll Program Governance
Global Payroll
Governance
Payroll
Treasury
Legal
Accounting
Finance
Tax
Mobility
Comp &
Benefits
HR
Global Payroll
Program Governance
Responsibilities
1. Decide program
management model
2. Approve program
budgets
3. Approve relevant
policies
 Mobility
 Employee vs contractor
4. Tax and legal opinions
5. Approve accounting
protocols
6. Execute contracts
• Outsourcing
• BPO
• Aggregator
• ICP
• Technology
7. Approve performance
standards
8. Approve treasury
strategies
Global Payroll Program Management
Conducting the Payroll Orchestra
Global Payroll
Program
Management:
Responsibilities
1. Seat on governance team
2. Monitor/measure program
performance
3. Compliance with privacy
framework
4. Vendor sourcing and
management
5. Global data management and
reporting
6. Integration of global and local
technology platforms
7. Local compliance oversight
8. Key role hires
9. Ensure effective allocation
of roles and
responsibilities
10. Ensure right skills and
competencies are in place
11. Expatriate program and
policies integration
12. Net pay strategies/delivery
for expatriates
13. Seat on new country
implementation team
14. Non-local compensation
and benefits updates
Payroll Program
Management
Skills and Competencies
1. Program management
2. Vendor management
3. Global technologies
4. Foreign exchange
5. Culture
6. Country registrations
7. Tax treaties
8. Basics of international
employment law
9. Expatriate policies
10. Expatriate-related law
o Section 911
o RAs vs. NRAs
o Special rules for certain
visas
11. Privacy
12. OFAC
13. AML
If your global payroll function lacks any of these skills or
competencies, your choice is to train or outsource
In Country Payroll Processing
Responsibilities of In-
Country
Processing Operation
Responsibilities
1. Compensation/
benefit updates
2. Joiners/leavers
3. Gross-to-net
calculations
4. Tax remittances
5. Local compliance
6. Net pay
7. Expatriate processing
8. Payslips
9. Integration with
global
systems/processes
Global Payroll
2. Global Payroll Strategy
Global Payroll
Operating Model
Alternatives
Relevant
Attributes
 Some relevant attributes to consider:
 Maturity of global payroll program
 Size of organization
 Centralized/decentralized
 Functional/regional
 Shared services
 Number of locations
 Volume of employees outside US/in each location
 Availability of “fit-for-purpose” technology
 Availability/capability of resources
 Inclination to outsource (generally or, specifically,
payroll)
Responsibilities of In-Country Processing Operation
New to Global
•Multiple service providers and
technologies
•Uneven resource quality
country to country
•Difficult to gather credible data
and consolidate
Growing & Gaining
Experience
•Maturing governance
•Global program
management evolving
•Reporting requirements set
•Payroll process aggregation
Mature
•Functioning governance
•Global service standards
•Shared services, BPO, selected
managed payroll services
•Global systems integration
•Business intelligence and full
reporting
 Governance
 Responsibility always remains with organization
 Program management
 Functional
 Regional
 Shared services
 Shared with aggregator
 Outsource to Business Process Outsourcer (BPO)
 Processing
 Internal
 Outsourced
 Locally
 Aggregator
 BPO
Global Payroll Operating Model Alternatives
Global Payroll
Operating Model
Alternatives
Internal
In-Country Processing
In-Country Processing
Program Management
PEO
Governance
Global Payroll
Operating Model
Alternatives
Aggregator or
Regional Processor
Program Management
In-Country
Processing PEO
In-Country
Processing
PEO
In-Country
Processing
In-Country
Processing
Aggregator or
Regional Processor
Governance
Global Payroll
Operating Model
Alternatives
Business Process
Outsourcer
COUNTRY A
PAYROLL
PROCESSING
COUNTRY B
PAYROLL
PROCESSING
COUNTRY C
PAYROLL
PROCESSING
BPO Program Management
Governance
Global Payroll
3. Locals Versus Expats
Local National
Payroll
Local
Employment
Law
CultureDifferent Fiscal
Year Ends
Pay
FrequenciesLanguage Social Security
& other Taxes
Compliance
Requirements CurrencyEquity
Reporting
Expatriate Payroll
2 Reporting
Jurisdictions Culture
Expat Policies
and Tax
Equalization
Inconsistent
Pay
Frequencies
Language Certificates of
Coverage
Compliance
Requirements Multiple CurrenciesEquity
Reporting
Global Payroll
4. Outsourcing & Technology
Outsourced Partners
Match your needs with
appropriate vendors
• Administration
o Service and technology
• Capabilities
o Local processing in country
o Service of expats
o Manage funds
o Integration with existing
company technology
o Accounting reports
• Risk Management
o Length of contract
o Data security
o SSAE/ISO compliance
o Who takes responsibility for local
compliance
o Who takes responsibility for ICP
management
• Local processors
• Regional aggregator
• Many countries in a region
• Global aggregator
• Any country
• Business process outsourcer
Outsourced Partners
• Global data repository
• Global compensation and benefit programs
• Joiners/Leavers
• Expatriates
• Global policies
A Word About Technology
HRMS
Global Payroll
Data
Management
• Accepts joiners/leavers/updates/global demographic changes
• Translates changes into various currencies
• Returns local GTN data
• Flexible, detailed reporting
• HR, Management, Accounting, Treasury
Local
Payroll
Systems
Local
Payroll
Systems
• Local GTNs
• Local compliance
reporting
• Payslips
• Accept data from Global
Data Management System
and report back to it
• Efficient, secure data management
• Reporting
• Most Important: Program Management
• What payrolls do you manage
• Where are they in the payroll process
• Who is managing your payrolls
• Real time reporting
What Global Payroll Technology Should Do for You
State of Payroll Snapshot
Global Payroll
5. New Country Startup
Opening a New Country
New
Country Hit
Team
Payroll
Treasury
Legal
Accounting
Finance
Tax
Mobility
Comp &
Benefits
HR
1. Contract with Legal Partner, if applicable
2. Employment Contract, if applicable
3. Work Permit, if applicable
4. Contract with Payroll Partner, if applicable
5. Compliant Payroll Set-Up In Country
6. Systems Set-Up
7. Treasury Process
8. Payroll Calendar
9. Pay Slip/ESS
10. Reporting Requirements
11. Testing/Parallel Pay Run
12. Go Live!
New Country
Payroll Setup
12 Step Process
 New country implementations are a team
effort
 Allocate responsibilities accordingly
 Source strong partners
 New country startups are a competency
 You will get better at them each time you do a new one
 Do your parallels – Don’t let stakeholders rush
you
 Measure twice…
New Country Payroll Setup
Global Payroll
6. Best Practices
The 5 Key Global
Payroll
Challenges…
1. Knowing what you don’t know
2. Access to relevant information
3. Expertise/resources
4. Technology
5. Responsibility must match authority
…And how to manage
through them
1. Train up/Join APA/GPMI/GPA
2. Get buy-in on a governance team
3. Find good vendor/partners
4. Gain vendor management competencies
5. Build a strong new country hit team
Best Practices
Questions &
Answers
Open forum
Thank You
www.immedis.com

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Managing Global Payroll Across Borders

  • 1. Paying Across Borders Presented to: New Jersey Statewide Conference Date: September 15, 2017 Presented by: Dave Leboff, President, US Operations Immedis, Inc.
  • 3. International Payroll Service Fully managed global payroll service offering Worldwide payroll calculations Multiple jurisdiction service Payslips for all employees Choice of payment frequencies Tax and social security deductions calculation and advice Coordination of tax and social security payments Employer wage tax return reports and submission Updates on rate changes for pensions and social security contributions Delivery of net pay into the employees’ bank accounts Remittance of tax to local authorities Year-end documentation supplied to employees Advice on relocation costs and subsistence payments
  • 4. 1. Global Payroll Overview 2. Global Payroll Strategy 3. Locals Versus Expats 4. Outsourcing & Technology 5. New Country Startup 6. Best Practices 7. Questions Contents Overview
  • 5. Global Payroll 1. Global Payroll Overview
  • 6. Global Payroll Overview In absolute terms, total annual value of international trade has exploded – up 500% - between 1985 and 2015 Why International?
  • 7.  Global payroll administration is the sum of all activity required to coordinate and manage the operation of payrolls, in more than one country, for a single employer.  Global payroll administration includes:  Collection and distribution of data required to calculate payroll (earnings, deductions, net pay, tax liabilities)  Completion and filing of employee and employer compliance  Remittance of funds to statutory authorities  Delivery of net pay to employees  Accounting and management information reporting  Compliant operation with global regulatory frame Global Payroll Overview
  • 8. Global Payroll Overview Global Payroll Process Fundamentals Global ERP (Global Programs, Management Reporting, Accounting, Analysis) Country 3 ICP Gross-to-Net Payroll Processing Country 2 ICP Gross-to-Net Payroll Processing Country 1 ICP Gross-to-Net Payroll Processing Global, Regional, Updates Local Compliance Employee Payslips Local Management Reports Local Accounting Reports Payroll Data Sources Payroll Processing Payroll Driven Reporting Local National Updates Local National Updates Local National Updates
  • 9. Global Payroll Strategy: Organizational Setup Organization Resources Process/ Workflow Technology Administrative Policies Performance Measurement
  • 10. Global Payroll Operations Structure Governance & Global Payroll Program Management COUNTRY A PAYROLL PROCESSING COUNTRY B PAYROLL PROCESSING COUNTRY C PAYROLL PROCESSING GLOBAL PAYROLL PROGRAM MANAGEMENT Governance PEO
  • 11. Global Payroll Program Governance Global Payroll Governance Payroll Treasury Legal Accounting Finance Tax Mobility Comp & Benefits HR
  • 12. Global Payroll Program Governance Responsibilities 1. Decide program management model 2. Approve program budgets 3. Approve relevant policies  Mobility  Employee vs contractor 4. Tax and legal opinions 5. Approve accounting protocols 6. Execute contracts • Outsourcing • BPO • Aggregator • ICP • Technology 7. Approve performance standards 8. Approve treasury strategies
  • 13. Global Payroll Program Management Conducting the Payroll Orchestra
  • 14. Global Payroll Program Management: Responsibilities 1. Seat on governance team 2. Monitor/measure program performance 3. Compliance with privacy framework 4. Vendor sourcing and management 5. Global data management and reporting 6. Integration of global and local technology platforms 7. Local compliance oversight 8. Key role hires 9. Ensure effective allocation of roles and responsibilities 10. Ensure right skills and competencies are in place 11. Expatriate program and policies integration 12. Net pay strategies/delivery for expatriates 13. Seat on new country implementation team 14. Non-local compensation and benefits updates
  • 15. Payroll Program Management Skills and Competencies 1. Program management 2. Vendor management 3. Global technologies 4. Foreign exchange 5. Culture 6. Country registrations 7. Tax treaties 8. Basics of international employment law 9. Expatriate policies 10. Expatriate-related law o Section 911 o RAs vs. NRAs o Special rules for certain visas 11. Privacy 12. OFAC 13. AML If your global payroll function lacks any of these skills or competencies, your choice is to train or outsource
  • 16. In Country Payroll Processing
  • 17. Responsibilities of In- Country Processing Operation Responsibilities 1. Compensation/ benefit updates 2. Joiners/leavers 3. Gross-to-net calculations 4. Tax remittances 5. Local compliance 6. Net pay 7. Expatriate processing 8. Payslips 9. Integration with global systems/processes
  • 18. Global Payroll 2. Global Payroll Strategy
  • 19. Global Payroll Operating Model Alternatives Relevant Attributes  Some relevant attributes to consider:  Maturity of global payroll program  Size of organization  Centralized/decentralized  Functional/regional  Shared services  Number of locations  Volume of employees outside US/in each location  Availability of “fit-for-purpose” technology  Availability/capability of resources  Inclination to outsource (generally or, specifically, payroll)
  • 20. Responsibilities of In-Country Processing Operation New to Global •Multiple service providers and technologies •Uneven resource quality country to country •Difficult to gather credible data and consolidate Growing & Gaining Experience •Maturing governance •Global program management evolving •Reporting requirements set •Payroll process aggregation Mature •Functioning governance •Global service standards •Shared services, BPO, selected managed payroll services •Global systems integration •Business intelligence and full reporting
  • 21.  Governance  Responsibility always remains with organization  Program management  Functional  Regional  Shared services  Shared with aggregator  Outsource to Business Process Outsourcer (BPO)  Processing  Internal  Outsourced  Locally  Aggregator  BPO Global Payroll Operating Model Alternatives
  • 22. Global Payroll Operating Model Alternatives Internal In-Country Processing In-Country Processing Program Management PEO Governance
  • 23. Global Payroll Operating Model Alternatives Aggregator or Regional Processor Program Management In-Country Processing PEO In-Country Processing PEO In-Country Processing In-Country Processing Aggregator or Regional Processor Governance
  • 24. Global Payroll Operating Model Alternatives Business Process Outsourcer COUNTRY A PAYROLL PROCESSING COUNTRY B PAYROLL PROCESSING COUNTRY C PAYROLL PROCESSING BPO Program Management Governance
  • 25. Global Payroll 3. Locals Versus Expats
  • 26. Local National Payroll Local Employment Law CultureDifferent Fiscal Year Ends Pay FrequenciesLanguage Social Security & other Taxes Compliance Requirements CurrencyEquity Reporting
  • 27. Expatriate Payroll 2 Reporting Jurisdictions Culture Expat Policies and Tax Equalization Inconsistent Pay Frequencies Language Certificates of Coverage Compliance Requirements Multiple CurrenciesEquity Reporting
  • 29. Outsourced Partners Match your needs with appropriate vendors • Administration o Service and technology • Capabilities o Local processing in country o Service of expats o Manage funds o Integration with existing company technology o Accounting reports • Risk Management o Length of contract o Data security o SSAE/ISO compliance o Who takes responsibility for local compliance o Who takes responsibility for ICP management
  • 30. • Local processors • Regional aggregator • Many countries in a region • Global aggregator • Any country • Business process outsourcer Outsourced Partners
  • 31. • Global data repository • Global compensation and benefit programs • Joiners/Leavers • Expatriates • Global policies A Word About Technology HRMS Global Payroll Data Management • Accepts joiners/leavers/updates/global demographic changes • Translates changes into various currencies • Returns local GTN data • Flexible, detailed reporting • HR, Management, Accounting, Treasury Local Payroll Systems Local Payroll Systems • Local GTNs • Local compliance reporting • Payslips • Accept data from Global Data Management System and report back to it
  • 32. • Efficient, secure data management • Reporting • Most Important: Program Management • What payrolls do you manage • Where are they in the payroll process • Who is managing your payrolls • Real time reporting What Global Payroll Technology Should Do for You
  • 33. State of Payroll Snapshot
  • 34. Global Payroll 5. New Country Startup
  • 35. Opening a New Country New Country Hit Team Payroll Treasury Legal Accounting Finance Tax Mobility Comp & Benefits HR
  • 36. 1. Contract with Legal Partner, if applicable 2. Employment Contract, if applicable 3. Work Permit, if applicable 4. Contract with Payroll Partner, if applicable 5. Compliant Payroll Set-Up In Country 6. Systems Set-Up 7. Treasury Process 8. Payroll Calendar 9. Pay Slip/ESS 10. Reporting Requirements 11. Testing/Parallel Pay Run 12. Go Live! New Country Payroll Setup 12 Step Process
  • 37.  New country implementations are a team effort  Allocate responsibilities accordingly  Source strong partners  New country startups are a competency  You will get better at them each time you do a new one  Do your parallels – Don’t let stakeholders rush you  Measure twice… New Country Payroll Setup
  • 39. The 5 Key Global Payroll Challenges… 1. Knowing what you don’t know 2. Access to relevant information 3. Expertise/resources 4. Technology 5. Responsibility must match authority …And how to manage through them
  • 40. 1. Train up/Join APA/GPMI/GPA 2. Get buy-in on a governance team 3. Find good vendor/partners 4. Gain vendor management competencies 5. Build a strong new country hit team Best Practices