1. CURRICULUM VITAE
Jacqueline Donovan
Name: Jacqueline Donovan
ID Number: 7112160063083
Telephone num : Work
:
Cell
+27 31 362 8316
+27 83 785 8806
Education:
School Attended:
Tertiary Education:
Certificate’s and Training:
Kuswag High School
Matriculated 1991
PMI
NQF 4 Labour Recruitment Services 2012
Microsoft Excel – Advanced (pivots,vlookups,graphs)
VIP Payroll – Advanced
VIP Report writing
Crystal Report writing
Payroll Administration
Taxation – Every year updated
Basic Conditions of Employment
Delloite - Management Course
Good to Great – Level 5 Management
DBIT Payroll – Advanced
Microsoft Dynamic 12 Advanced
NOSA SHE Representative

2. PG:2 CV : Jacqueline Donovan
Current Employment : Capital Outsourcing Group
Employment period : April 1998 to Current
Position Held: HOD Payroll Africa
Salary Negotiable
Reason for leaving New exciting challenge
Duties and Responsibilities:
• Management of the full payroll function 20,000
heads value 100 Million, Monthly weekly and
Fortnightly (White collar & Blue Collar) ensuring
employees are paid timeously and accurately.
• Management of South Africa, UK, Angola, Sudan,
Mozambique, Malawi, Ghana, Gabon payrolls.
• Compliance in the 8 countries, Tax and statutory
requirements.
• Tax reports, including quarterly and year-end
returns for applicable Countries.
• Maintaining and producing Payroll reports for clients
and senior management.
• Implementation of rates Job Grades.
• Advising on salary packages.
• Variance Reporting.
• Overseeing and advising on payroll queries
• Resolving PAYE (tax) related queries.
• Preparation and reconciliation of all payroll related
General ledger accounts.
• Final approval of funds wage/salary payments.
• Analysis & Investigation of GP%, ensuring correct
information is provided to branches.
• Training Payroll staff – all aspects of payrolls,
updating payroll manuals.
• Development of new procedures and reports.
• Keeping in line with current trends benchmarking,
best practices with regards to Payroll.
• Provide direction to the IT Department on
maintenance and enhancements to the Payroll
software.
• Liaising with various bargaining councils, with
regards to legislations, Provident funds and council
levies (NBCRFI, MIBCO, MEIBC, and ELEC).
• Monitor staff adherence to group policies and
processes ensuring compliance with legislation and
regulatory policies.
• Monthly reporting public holiday, leave, bonus, sick
pay and payroll errors.
• Co-ordinate annual payments for Leave and Leave
bonus.
• Overseeing 3rd
party payments & reconciliation.
(Provident, Unions, Garnishee orders and Medical
contributions).
• Uploading all Salaries to different Africa Banks.

3. • Integration of all Invoices into our invoicing system
Microsoft Dynamic 12.
• Part of a team in a changeover/interface of payrolls,
from D-Bit payroll system to Microsoft Dynamic 12
payroll system.
Contact Ref :
Tel no:
Feroza Cassim Payroll & Process Manager Africa
+27 31 362 8311
Position Held: Recruitment Manager
Period: 2009 - 2011
Duties and Responsibilities:
• Ensure that company SOP recruitment procedures
and processes are adhered to at all times. (AX,
Open Sky, Online signing & License reports)
• Planning, implementation and management of
recruitment projects / open orders.
• Develop and place recruitment adverts, coordinate
and conduct candidate searches to exceed the
clients’ requirements.
• Control and manage the full recruitment process.
• Continuous development, review and updating of
the company's database.
• Reporting to the General Manager concerning
management and divisional statistics:
• Recruiter’s activity; job orders for the
week/month, referrals of candidates to clients,
vacancy tracking, costs and expenses including
advertising.
• Leadership, mentorship and motivating
Recruitment team
• Measuring outcomes and performances of staff
and annual performance appraisals.
• On-going communication with various divisions
(Finance, Operations, Sales) to ensure a high
standard of service.
• Ensure there is a full understanding of clients
overall needs and requirements (description,
salary, timing, expectations, etc.) on vacancies.
• Ensure all SLA’s with clients are adhered to in the
recruiting process.
• Meeting KPI’s, targets and deadlines set by
General Manager.
• Keeping abreast of new labour regulations and
legislations.
• Manage recruitment monthly budget
• Marketing applicants to client (Temporary
positions)
• May be required to work overtime as defined by
the needs of the department
• Monitor temp to perm conversions at existing

4. clients
• Visiting existing and new clients
• Staff retention management
• Knowledge of recruitment trends
• Knowledge of assessments applicable to the
industry.
Contact Ref :
Tel no:
Tim Downes Chief Operating Officer
031 362 8300
Position Held: Project Consultant
Period: 2008 - 2009
Duties and Responsibilities:
• Implementation of new systems and ensuring that
policies and procedures are adhered to.
• Implementation of T&A system for Durban,
Pietermaritzburg, Richard Bay and Port Elizabeth.
• Going to clients to get shift and pay rules to set up
T&A systems.
• Insuring that all training is done on site.
• Required to implement our WETS (Timesheet
Capturing system) to all new and old clients.
• I headed up a team of 5 people to interface our
recruitment system (CARS).
• Implementation and control of reports for Tiger
Brands, 20% of Capital Outsourcing Group business.
Contact Ref :
Tel no:
Tim Downes Chief Operating Officer
031 362 8300
Position Held: HOD Payroll South Africa
Period: 1998 - 2008
Duties and Responsibilities:
• Management of the full payroll function 18,000
heads value 6 Million South Africa. Monthly weekly
and Fortnightly (White collar & Blue Collar) ensuring
employees are paid timeously and accurately.
• Compliance in the South Africa, Tax and statutory

5. requirements.
• Tax reports, including quarterly and year-end
returns.
• Maintaining and producing Payroll reports for clients
and senior management.
• Implementation of rates Job Grades.
• Advising on salary packages.
• Variance Reporting.
• Overseeing and advising on payroll queries.
• Resolving PAYE (tax) related queries.
• Preparation and reconciliation of all payroll related
General ledger accounts.
• Final approval of funds wage/salary payments
• Analysis & Investigation of GP%, ensuring correct
information is provided to branches.
• Training Payroll staff – all aspects of payrolls,
updating payroll manuals.
• Development of new procedures and reports.
• Keeping in line with current trends benchmarking,
best practices with regards to Payroll.
• Provide direction to the IT Department on
maintenance and enhancements to the Payroll
software.
• Liaising with various bargaining councils, with
regards to legislations, Provident funds and council
levies (NBCRFI, MIBCO, MEIBC, and ELEC).
• Monitor staff adherence to group policies and
processes ensuring compliance with legislation and
regulatory policies.
• Monthly reporting (public holiday, leave, bonus, sick
pay and payroll errors).
• Co-ordinate annual payments for Leave and Leave
bonus.
• Approving payments and reconciliations of 3rd
party
payments.
• Uploading all Salaries & Wages into FIHRST and
PAYCARDS for payments.
• Integration of all Invoices into our invoicing system
Pastel system.
• Part of a team in a changeover/interface of payrolls,
from VIP payroll system to D-Bit payroll system.

6. requirements.
• Tax reports, including quarterly and year-end
returns.
• Maintaining and producing Payroll reports for clients
and senior management.
• Implementation of rates Job Grades.
• Advising on salary packages.
• Variance Reporting.
• Overseeing and advising on payroll queries.
• Resolving PAYE (tax) related queries.
• Preparation and reconciliation of all payroll related
General ledger accounts.
• Final approval of funds wage/salary payments
• Analysis & Investigation of GP%, ensuring correct
information is provided to branches.
• Training Payroll staff – all aspects of payrolls,
updating payroll manuals.
• Development of new procedures and reports.
• Keeping in line with current trends benchmarking,
best practices with regards to Payroll.
• Provide direction to the IT Department on
maintenance and enhancements to the Payroll
software.
• Liaising with various bargaining councils, with
regards to legislations, Provident funds and council
levies (NBCRFI, MIBCO, MEIBC, and ELEC).
• Monitor staff adherence to group policies and
processes ensuring compliance with legislation and
regulatory policies.
• Monthly reporting (public holiday, leave, bonus, sick
pay and payroll errors).
• Co-ordinate annual payments for Leave and Leave
bonus.
• Approving payments and reconciliations of 3rd
party
payments.
• Uploading all Salaries & Wages into FIHRST and
PAYCARDS for payments.
• Integration of all Invoices into our invoicing system
Pastel system.
• Part of a team in a changeover/interface of payrolls,
from VIP payroll system to D-Bit payroll system.