Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
NetWorker
Mindsets, Skills & Social Structures
for the High Performance Workforce
Catherine Shinners	

January 6, 2015	

A...
In our networked world
we’re more connected
to our organizations,
society, environment -
and each other.
Catherine brings ...
Workplace web
●  Growing knowledge work
complexity 	

●  Rapidly changing environments	

●  Geo-dispersed teams	

●  Dynam...
New performance
perspectives
●  Empower frontline decision-
making	

●  Foster direct engagement for
alignment, continuous...
Network 	

Agency	

	

NetWorker 	

Skills	

	

Social 	

Structures	

	

•  You’re the asset
(Rich Profiles)	

•  Activati...
Working social
Navigating
the
enterprise
8
Perspective on identity	

Activate, expand one’s
identity and contribution to
the organizational network	

Shutterstock/...
People are ‘situated’ 	

Job title	

Job duties	

Assignments	

Reporting structure	

IKNS 4305-Network Mindset 9
Job titl...
Professional networked identity
10
Construct,
groom
identity
Network
connections,
awareness,
growth
Mobilize
network
Culti...
Rich profiles	

Assigned role – job position	

Photo (important in global companies)	

Claimed role - background, credentia...
12
Director of Corporate Social
Responsibility	

Director of Governmental Affairs	

Preparing annual public CSR report	

P...
13
Manages the company’s supply chain sustainability processes	

•  As she works in a complex, rapidly evolving domain, sh...
profile
14
Form fill
exercise
•  Connected, dynamic resource	

•  Launch point for knowledge
sharing, networking	

•  Refle...
Working Out Loud #wol
“Working out loud is working in an open, generous, connected way so you can build
a purposeful netwo...
Complex work process
●  Cross organizational 	

●  Email driven workflows	

●  Fractured communication threads	

●  Project...
IKNS 4305-Network Mindset
17
Transparent
conversational
flow of work	

Content
awareness
and
accessibility	

Network-
based...
18
Transparent
conversational
flow of work	

Content
awareness and
accessibility	

Network-
based Group
cohesion &
connecti...
Transparent
conversation
al flow of
work	

Content
awareness
and
accessibility	

Network-
based
Group
cohesion &
connection...
sense-making	

virtual collaboration	

decision-making	

cross-cultural competency	

learning agility	

computational thin...
Community of Practice/Knowledge Network	

Shared knowledge, best practice, advance domain knowledge	

	

	

	

	

	

Team ...
Team Collaboration Community
Collaboration
Network Collaboration Crowdsourcing
Purpose -
Motivation
Members of group known...
Social roles in community
Create an environment where people can bring a multiplicity of
approaches and roles
Support peop...
Thank you
WOL Citations
Bryce Williams, http://thebryceswrite.com/2010/11/29/when-will-we-work-out-loud-soon/
John Stepper, http://j...
Upcoming SlideShare
Loading in …5
×

Network mindset mindsets, skills & social structures-2015

1,593 views

Published on

New network-based cooperative and collaborative behaviors such as 'working out loud' are vital for worker to embrace - this presentation explore individual network agency through rich profiles, working-out-loud and social roles in communities.

Published in: Business
  • Be the first to comment

Network mindset mindsets, skills & social structures-2015

  1. 1. NetWorker Mindsets, Skills & Social Structures for the High Performance Workforce Catherine Shinners January 6, 2015 A conversation at Deloitte
  2. 2. In our networked world we’re more connected to our organizations, society, environment - and each other. Catherine brings her background as a management consultant ,marketer and technologist, to help organizations and people build new agilities and adaptations to the way they network, learn, lead and create value. catherineshinners@mercedgroup.com   blog:      collabora6on-­‐incontext.com   www.mercedgroup.com   h:p://about.me/catherineshinners   www.linkedin.com/catherineshinners   @catshinners                                                                                          Skype:  CatherinePaloAlto   Palo  Alto,  CA  +1-­‐650-­‐704-­‐3889         Social  Business  Strategic  Consul6ng            and  Services Changing the World of Work, One Human at a Time, Change Agents Worldwide Innovation by Design in Smarter Innovation: How Interactive Processes Drive Business Results, Katrina Pugh, editor, Ark
  3. 3. Workplace web ●  Growing knowledge work complexity ●  Rapidly changing environments ●  Geo-dispersed teams ●  Dynamic, shifting roles ●  Workers engage with 10-20 people/day ●  Network behaviors, digital skills
  4. 4. New performance perspectives ●  Empower frontline decision- making ●  Foster direct engagement for alignment, continuous improvement, innovation ●  Create environment for adaptability to change, collaborative work
  5. 5. Network Agency NetWorker Skills Social Structures •  You’re the asset (Rich Profiles) •  Activating social & knowledge capital •  Emerging Skills & Competencies •  New views on performance •  Communities and knowledge networks •  Working–Out–Loud •  Crowdsourcing NetWorking
  6. 6. Working social
  7. 7. Navigating the enterprise
  8. 8. 8 Perspective on identity Activate, expand one’s identity and contribution to the organizational network Shutterstock/Milos Dizajn IKNS4305-NetworkMindset IKNS 4305-Network Mindset Network Agency
  9. 9. People are ‘situated’ Job title Job duties Assignments Reporting structure IKNS 4305-Network Mindset 9 Job title ‘grade level’ emphasis Obscured–active role, history, background, range of tacit knowledge, social capital Corporate Directory •  Jane Doe •  Program Manager •  3rd level down from VP of Supply Chain •  Works in Los Angeles Shutterstock/vajuariel Emphasis on reporting-based ties Organizational identity Ways we are known in the organization
  10. 10. Professional networked identity 10 Construct, groom identity Network connections, awareness, growth Mobilize network Cultivate social, reputational capital • Sequential account of assigned roles • Your story about your roles • Education • Licensing • Samples of your work • Role-based recommendations • Affirmations of your posted content • Skills endorsements • Demonstrate quality, robustness of network • Publish, broadcast • Social-sharing • Comments, likes • Discussion forums • Metrics • Affiliations • Profile views • Prompted affirmations • Assess connection impact • Aggregated prompts via email • Search, research • Direct engagement • Outreach to network • Activate with purpose • Develop new connections • Re-invigorate Shutterstock/Milos Dizajn IKNS 4305-Network Mindset
  11. 11. Rich profiles Assigned role – job position Photo (important in global companies) Claimed role - background, credentials Social role– member of communities, answers questions, reflects and writes (blog), shares quick insights (microblogs) expertise based on experience (tags), exposes work products Activities (posts, comments) Social feedback (comments, likes) Personal interests Links to external assets (LinkedIn profile, Twitter presence, blogs, websites) Develop connections to other employees (follow) 11 …and yet many people leave their profile on ‘mute’ New Social tools in organizations
  12. 12. 12 Director of Corporate Social Responsibility Director of Governmental Affairs Preparing annual public CSR report Preparing vice president to accompany governor of state on international trade mission They both need to know about sustainability, labor and environmental practice in the company supply chain shutterstock/cherylsavan shutterstock/hfng Expertise Need
  13. 13. 13 Manages the company’s supply chain sustainability processes •  As she works in a complex, rapidly evolving domain, she updates her profile quarterly, describing the focus of work • blogs about key business challenges in supply chain sustainability, discusses where best practice and policy is headed with respect to suppliers • posts information about industry consortiums that she participates in • shares video recordings and presentation files from industry speaking engagements • tags her content, skills, expertise • links to her public facing presence – LinkedIn, Twitter •  Her activity stream is rich with commentary and observations about her many trips to Asia-based suppliers (she’s in LA due to the frequency of travel to Asia) •  She’s a member of the sustainability and innovation communities of interest/knowledge networks Meet Jane Doe shutterstock/bikeriderlondon From org chart to network agent
  14. 14. profile 14 Form fill exercise •  Connected, dynamic resource •  Launch point for knowledge sharing, networking •  Reflects multi-dimensional facets of roles, projects, experience •  Supports talent discovery •  New corporate citizenship IKNS 4305-Network Mindset
  15. 15. Working Out Loud #wol “Working out loud is working in an open, generous, connected way so you can build a purposeful network, become more effective, and access more opportunities.” “Working out loud – a week under the stairs” Jonathan Anthony, Tekay WOL Ph.D thesis Dennis Pearce Lexmark “Working Out Loud = Observable Work + Narrating Your Work.” Bryce Williams, Eli Lilly John Stepper Deutsche- Bank Catherine Shinners Change Agent Simon Terry Change Agents World Wide
  16. 16. Complex work process ●  Cross organizational ●  Email driven workflows ●  Fractured communication threads ●  Project artifacts not in flow ●  Versioning-quality control ●  High value meeting time for status, issues tracking ●  Continuous improvement hampered by buried knowledge
  17. 17. IKNS 4305-Network Mindset 17 Transparent conversational flow of work Content awareness and accessibility Network- based group cohesion & connection Knowledge building • Robust profiles-greater context • Share updates (microblogs, comments, social feedback • Subscribe, contribute to, leverage discussion forums • Visibility of work expands knowledge base, invites diversity of inputs • Tacit knowledge more available as an artifact • Transparently co-create content • Social feedback (comments, likes) • Connect content to work dialogue tags, streams • Content change awareness via streams, alerts, filters, tags • Collective commentary Shutterstock/Milos Dizajn Working-Out-Loud – Dynamics of social collaboration
  18. 18. 18 Transparent conversational flow of work Content awareness and accessibility Network- based Group cohesion & connection Knowledge building Project  content  visible  to   stakeholders,  contributors   Project  interac6ons  in   persistent  stream   Contributors  set  alerts,   filters  for  project  content  -­‐ discussion  forum   no6fica6ons   Team  members  with   robust,  rich  profiles   People  presence-­‐   Project  post  or   group  area  links  to   profiles  of  globally   dispersed    team   Interac6ve  dynamics  brings   opportunity  to  elicit  more  tacit   knowledge  contribu6ons   Transparency  yields  rapid  orienta6on,   onboarding;  without  real-­‐6me  mee6ngs   Project  groups  can  collec6vely  observe   content  contribu6on  -­‐  avoids  duplica6on,   mis-­‐6ming   Awareness  of  flow  via  content   change  or  comment  alerts,   no6fica6ons   Group,  team  members   ac6vate  range  of  feedback,   expressions,  inputs,  keep   project  momentum  (likes,   comments,  micro-­‐posts)   Network,  social  dimension  of   knowledge  inputs  visible   Conversa6on,  work  stream   becomes  a  project  ar6fact,  i.e.,   problem  solving  in  context   Project  interac6on,   problem-­‐solving,  new   ideas  both  collec6ve  and   immediate   Expand,  integrate  social   graph  around  project   Content  linked  with  context   Knowledge  base  builds   for  next  project   Spatial Temporal Visual Relational Informational IKNS 4305-Network Mindset WOL in practice–focus on projects, complex work processes
  19. 19. Transparent conversation al flow of work Content awareness and accessibility Network- based Group cohesion & connection Knowledge building Global  business  advisory  &   deal  assessment  for  large   technical  services  organiza6on   Global  team  members   connect  with  one   another  for  expert   informa6on     Contributors  set  alerts,   filters  for  content   changes   Profiles,  exper6se   detail  highlighted   Awareness  of  flow  via   content  change  or   comment  alerts,   no6fica6ons   New  team  members   have  access  to  learnings   from  discussion  forums,   knowledge  base   Conversa6on,  work  stream   becomes  a  project  ar6fact,   i.e.,  problem  solving  in   context   Knowledge  base   builds  for  next  deal   Spatial Temporal Visual Relational Informational Informa6on  on   rapidly  changing   market  and  deal   structure  models   noted  in  shared   group  space   Discussion  forums  used  to   bring  ques6ons,  answers  into   transparent,  persistent  view   Transparent,  visible   conversa6onal  thread  for   problem  solving     Domain  exper6se   shared  across  group  –   advancing  insight  into   deal  development   Discussion  forums   tagged   WOL in practice – focus on knowledge building
  20. 20. sense-making virtual collaboration decision-making cross-cultural competency learning agility computational thinking social intelligence design mindset organizational awareness problem solving prioritization NetWorker Skills
  21. 21. Community of Practice/Knowledge Network Shared knowledge, best practice, advance domain knowledge Team Collaboration Joint project work Artifact development Combine expertise, skills Network Collaboration Learnings, engagement within ecosystem Insight and influence Interest- based Project or role-based Reporting (hierarchy) based Inside organization Wider world You inhabit multiple collaborative contexts Nature of ties
  22. 22. Team Collaboration Community Collaboration Network Collaboration Crowdsourcing Purpose - Motivation Members of group known to one another – shared identify as part of a project focus – even though embedded in hierarchy, participants cooperate on equal footing Shared identity around a topic or set of challenges Set of relationships, personal interactions, connections among individuals who have a personal reason to connect. Activity can be done by anyone who wants to from a large group Money, Love, Glory – can be all three Type of learning Problem solving, resource and idea sharing, clear task interdependencies, explicit timelines and goals, members Expertise of practice within a domain Pre-articulated or validated reputation credentials Quickly solve problems, share ideas, make future connections Reputation Anonymity is often ok, no pre- defined credentials necessary Reputation may follow Source of Learning Sustained interactions across project timelines Sustained partnership From access to the network From access to the network Modality of learning Formal – through experience of sustained interaction and artifact creation Formal-experience of practice is a learning resource Informal – through interactions Independent, hyperspecialization, micro-tasking Primary value Explicit, applied, realized, Explicit, applied, realized, reframing Tacit, immediate, potential value Explicit, applied, realized Secondary value Tacit, immediate, potential value Tacit, immediate, potential value Explicit, applied, realized, reframing Tacit, immediate, potential value Model Collective intent Collective intent Nodes and links Nodes and links Collaboration framework – value and learning
  23. 23. Social roles in community Create an environment where people can bring a multiplicity of approaches and roles Support people moving in and out of leader, active mentoring to lower profile roles Sharer lurker Writer CreatorEditor   Connector synthesizor mitigator negotiator contextualizer interloper infovore   monitor! counselor gossip critic expert broadcaster re-broadcaster Thanks to Thomas Vander Wal, Gordon Ross See Cathexis blog post: The City is Experienced on our Feet: Social Business as the Urban Planning of Enterprise 2.0
  24. 24. Thank you
  25. 25. WOL Citations Bryce Williams, http://thebryceswrite.com/2010/11/29/when-will-we-work-out-loud-soon/ John Stepper, http://johnstepper.com/2014/01/04/the-5-elements-of-working-out-loud/ Catherine Shinners, http://www.collaboration-incontext.com/2014/03/a-significant-benefit-for-users-and-organizations-who-employ- social-collaboration-solutions-such-as-enterprise-social-network.html Dennis Pearce, http://www.informationweek.com/enterprise/social-business-demands-working-out-loud/d/d-id/1111277? Image Credits Network Graph………………………………………..……………………………..…LinkedIn Maps Wire Art………………………………………………………………………………………….. Etsy Coworking Space………………………………………………………………………....Zonaspace Silo…………………………...……………..……………………………………...……...Ad Majorem Tailor………………………………………………………… ….Titiana Cueva, The Clothing Menu Social Collaboration graphic…………………………………………...Rick Falkvinge, Swarmwise Workflow Cartoon……………………….…………………………………………………….....Geoff Other images…………………………………………………………………… ………..Shutterstock

×