Leading to Healthcare Quality

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Our Culture of Safety
Weaving Safety into Our Culture
2023

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Patient Safety
It is an awesome responsibility and a privilege to
care for sick patients and their families.
We want patients and families to feel 100%
confident in our ability to protect them from
errors that may occur while in our care.
Each one of us is a thread that weaves
a culture of safety in our organization.

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Assuring Safety Every Day
Despite the best efforts of health
care providers, errors occur while
caring for patients

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Senior leadership continues to promote a culture of safety by
walking through departments and talking to staff each month.
Many of you have participated in the Leadership safety rounds in
your department.
This is your opportunity to let leadership know of your concerns
regarding safety. MIH leadership staff want to know if you get
the right amount of communication to do your job safely, are
you provided with all the tools that you need to keep your
patients safe.
Promoting a Culture
of Safety- What does that mean?

6. CULTURE OF SAFETY
Another way that senior leadership promotes safety is
to ask staff about how our operations can improve.
Often times it is the ideas of the staff that bring new
and improved solutions to everyday issues.
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These activities
promote patient safety.
1. Clean your hands - Do it often!
2. Screen and immunize all eligible patients for vaccine-
preventable illnesses such as Influenza and Pneumococcal
pneumonia.
3. All staff will get an annual influenza vaccination.
Patient Safety Activities

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4. Identify your patient before administering
medication or starting a procedure.
5. Answer call lights promptly.
6. Provide accurate “hand off” communication which
alerts the next care giver of any special patient
concerns.
Patient Safety Activities
continued

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7. Keep the call light and the telephone close to the patient to
prevent overreaching and falls from the bed.
8. When making hourly rounds, just observing your patient is not
enough. Did you ask all of the appropriate questions?
9. Reading back verbal orders and documenting critical lab tests
confirms that we are consistently putting the patient first..
Patient Safety Activities
continued

10. WEAVING SAFETY INTO
OUR WORK ENVIRONMENT
1. Notify your manager or supervisor of any unsafe
conditions.
2. Encourage your co-workers to do the same.
3. Report errors. We learn from our mistakes.
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11. COMMUNICATE WELL AND
DO IT OFTEN!
Communication breakdowns can lead to delays in
treatment.
Let your manager know when something needs
improving.
You may have an idea that no one else has thought
about.
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12. PARTNERING WITH OUR
PATIENTS
How can patients be involved?
 Encourage patients to take part in decisions regarding their
care.
 Let patients know it is ok for them to remind staff to clean
their hands.
 Encourage patients to take notes and ask questions.
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13. PARTNERING WITH
OUR PATIENTS
The more we know about our patients the easier it is to
safely care them.
Remind your patient to:
 Bring an updated list of their medications to their hospital
stay or to the clinic
 Bring their treatment portfolio to each appointment
 Bring their MIH identification card
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14. SUSTAINING THE
SAFETY CULTURE
While all of the practices listed here may seem simple,
they are not universally practiced.
Patient satisfaction is improved by staffs consistency
with the little things.
Encourage your team to do the right thing!
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