Empowering Data-Driven Innovation in Government
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Join Scotty Martin, founding architect of Denver’s Peak Academy, to learn how to invest in, brand, and position your own internal innovation team. During this discussion, you’ll zero in on what a customer-centric culture is, and how to foster and exploit that culture to drive high performance in your organization. Additionally, you’ll discover how tools like data visualization and process improvement can empower your team to deliver. Sponsored by ELGL, this session was part of the Cartegraph National Conference/Rocky Mountain High-Performance Government experience.
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Empowering Data-Driven Innovation in Government
- 1. Empowering Data-Driven Innovation in Government Rocky Mtn High-Performance Government: 1 Day Conference September 25, 2017 hosted by Engaging Local Government Leaders Denver, CO
- 2. Scotty Martin Gov’t Innovation Consultant Founding Architect of Denver’s Peak Academy & Architect of Award Winning Gov’t Innovation Programs
- 3. Let’s get to know one another...
- 4. How mature is the organization that you lead? Assessing the areas: 1. Culture and Values 2. Strategic Thinking & Planning 3. Alignment 4. Metrics – Measuring Performance 5. Continuous Process Improvement 6. Performance Management
- 5. First, the bad news... (almost) Every government organization assessed using this framework scored between: Why is this happening?
- 6. ROOT CAUSE ANALYSIS (The top 3 offenders) Strategic Planning Metrics
- 7. What is ? and how do we influence it?
- 10. 05 01 02 03 04 Initial Assessment Maturity Assessment SWOT Analysis Customer Analysis Mission Customer Inventory Value Org provides to customers Measureable Outcomes Core Service Analysis Inventory of services Metrics Logic Models SMART Goals 1,3, 5 year goals Alignment Scorecard Logic Models Messaging Performance Management Values Values your org embodies today Values you want your team to emulate Strategic Planning 101
- 11. WRITE Write down your organization’s or your team’s mission statement SHARE That mission statement with your neighbor
- 12. Let’s Test out a new version... Your FIRST step in The Journey to Performance Excellence Use this template to (re)write your team’s Mission or Purpose statement The ______TITLE__________ team Delivers ____SERVICES___________ To __________CUSTOMERS_________ So they can ____DO WHAT?_______
- 13. Metrics Are you WINNING the game? Leading/Lagging Indicators Dashboards & Scoreboard Analytical Frameworks Data Governance Data Visualization
- 14. Are you WINNING the game? And what should you focus on?
- 16. Closing thoughts to delivering a team that is DATA-DRIVEN PERFORMANCE EXCELLENCE
- 18. Common Language Pick one, any one
- 19. Build Momentum Start Small Tell Stories Market Successes
- 20. Empower & Engage
- 22. 3 Things you can do when you get back to your office... 1. Rethink your Mission (Customer 1st) 2. Assess your Culture - Values, Tools, Behaviors 3. Develop Metrics applying a Logic Model (Leading / Lagging Indicators)
Editor's Notes
- Join Scotty Martin, the founding architect of Denver’s Peak Academy, to learn how to invest in, brand, and position your own internal innovation team. During this discussion, you’ll zero in on what a customer-centric culture is, and how to foster and exploit that culture to drive high performance in your organization. Additionally, you’ll discover how tools like data visualization and process improvement can empower your team to deliver.
- This or That… Dogs/Cats, Math/English, Snickers/Skittles, “Let’s get it done now”/”Let’s Think about this a bit first…”, “Big Picture”/”Minute Details”