Carol Chen is a senior experience designer with over 10 years of experience in UX design, research, and product management. She has worked at companies like EchoUser, Autodesk, Redfin, and Intuit designing innovative products and solutions across mobile, web, and IoT. Her skills include UX design, service design, prototyping, research, and she has led teams of up to 10 people. Currently she is a senior experience designer at EchoUser where she has designed solutions for projects like Project Ara and security management tools.

1. CAROL Y. CHEN
http://carolchen.org
OBJECTIVE Design impactful products that transform human experiences for the better
SKILLS Design and research: UX design, service design, wireframing, prototyping, journey mapping,
affinity diagramming, interviewing, heuristic review, needs and usability assessment
Technology: Illustrator, Sketch, Principle, InDesign, Lightroom, Fireworks, HTML, CSS
Client and project management
WORK EXPERIENCE SENIOR EXPERIENCE DESIGNER
EchoUser, San Francisco, CA Mar 2013–Current
• Designed an e-ink display for a modular phone (Project Ara) to show contextually-
relevant, location-based information.
• Designed an innovative mobile communications customer support layer that would
work on any app, offering new ways of conducting customer service, such as filing an
insurance claim or getting a demo of a physical product in a retail store.
• Designed solutions to issues in the Juniper Security Director security management tool
that I uncovered in a comprehensive heuristic evaluation of the product. Prioritized and
delegated designs for the 200 issues to my team. Added design patterns for a design
pattern library we created, including the forms, calendar, and table design patterns.
Iteratively redesigned the UnifiedThreat Management feature of Security Director based
on research.
• Designed the ability to highlight and obscure content in the automatic screenshot that is
submitted along with feedback on any Google product. Redesigned the flow of sending
feedback and applied Material Design.
• Designed two new features for an internal content review tool that will result in higher
quality, more efficient reviews of flagged content.
• Designed a UX metrics dashboard for a health company that would show usability study
results to executives who are pressed for time.
• Designed a data-centric web app to help farmers make decisions based on USDA data
such as weather patterns and soil types.
• Led teams of up to 10 designers, researchers, and developers on client projects.
• Led and mentored designers and researchers on design, career path, wearables, and
client management.
• Explored ways to make the mobile gaming experience stickier, IFTTT IoT experience
more impactful, electric bike riding more appealing to a younger audience, and a
restaurant experience more memorable.
• Conducted research for 23andMe and co-taught a workshop at Children’s Day School.
INTERACTION DESIGNER
Autodesk, San Francisco, CA Apr 2011–Feb 2013
• Designed the first Autodesk.com mobile website, drove awareness and engagement of
the Autodesk 360 cloud experience, and redesigned the search and social experiences.
For Autodesk 360, untangled a complex offering to clearly communicate the rendering/
sharing/collaboration benefits subscribers would get depending on which products they
were subscribed to.

2. CAROL Y. CHEN
• Collaborated and partnered successfully with engineers, visual designers, product
designers, QA, and web marketing managers using an Agile methodology.
PRODUCT MANAGER
Redfin, San Francisco, CA Jul 2010–Jan 2011
• Product managed a complex & pivotal shift in Redfin’s business model around partners.
• Designed and shipped the first Android app and Saved Searches on the iPhone.
INTERACTION DESIGN INTERN
Intuit, San Diego, CA Jun 2009–Aug 2009
• Designed Quick Employer Forms, an online tax service for small business owners.
TECHNICAL WRITER,APPLICATIONS ENGINEER
Motorola/Freescale Semiconductor,Austin,TX Sep 2003–Aug 2008
EDUCATION UNIVERSITY OF CALIFORNIA, BERKELEY, Berkeley, CA Aug 2008–May 2010
Master of Information Management and Systems, with emphasis in HCI
RICE UNIVERSITY, Houston,TX Aug 1998–May 2003
Bachelor of Arts in Computer Science and Asian Studies
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