1. Carmen M. Elliott
515-460-5567
CarmenMElliott@Gmail.com
EDUCATION
MA, Thanatology, Hood College, Frederick, MD, May 2012
Certificate of Thanatology, Hood College, Frederick, MD, September 2010
BS, Child, Adult, and Family Services, Iowa State University, May 2009
PROFESSIONAL EXPERIENCE
Digital Coordinator, HCI-VNS,West Des Moines,IA, December 2015-Present
Maintain presence on 35 different social media pages for organizations under the HCI umbrella, including Amanda the
Panda,Strong Foundations, VNS of Iowa,HCI Giving Tree,and many others
Frequently update social media, including Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+, Instagram
Maintain all websites for the above organizations, create new pages,create and update content
Identify Social Media Experts (SMEs) within each organization
Train SMEs to cultivate and post content, maintain presence on their pages
Work within the marketing plan and budget to maximize efficiency and reach of social media
Programand Volunteer Coordinator,Amanda the Panda Family Grief Center,West Des Moines, IA, February 2013-Present
Plan, Staff, and Direct two weekend grief retreats and one summer day camp each year
Plan, Staff, and Direct seasonal, 2-, 4-, and 8-week support groups
Plan 3-4 Fun Days each year
Plan, and Direct monthly Family Nights, including themes, activities, creating invitations, inviting families, and recruiting
volunteers
Recruit, train, and retain 400-700 volunteers each year
Provide follow-up contact for families and volunteers
Document purchases and provide information for budget
Track family demographics to assist in grant requests
Create and implement social media plan, including Facebook, Twitter, Pinterest, Instagram, and YouTube
Plan yearly Volunteer Appreciation Event
Coordinate Cheer Box gifts, volunteers, wrapping, and delivery
Recruit, hire, and train 3-6 interns each year
Provide community support and education to schools after a death
Speak at college classes,clubs, business groups, social groups and events to raise awareness for Amanda the Panda
Bereavement Coordinator, Heartland Hospice, Rockford, IL, November 2011-February 2013
Work with adults over the phone to provide empathic and active listening
Meet with adults, teens,and children in person to provide individual counseling
Coordinate services for patients and clients before and after death
Plan and carry out memorial services and quarterly educational services
Conduct support groups
Camp Amanda Counselorand ProgramIntern,Amanda the Panda Family Grief Center,Windsor Heights, IA,November 2009-
February 2013
Work with children, teens, and adults in support groups and weekend camp settings
Assist in coordinating family fun days
Provide follow-up contact to families and campers
Track and draft letters to families and donors
Send birthday and remembrance cards to individuals and families who receive services from Amanda the Panda and Camp
Amanda.
Peer Mentor,Ulman Cancer Fund for Young Adults, Baltimore, MD, April 2011-November 2011
Work with young adults who have cancer at University of Maryland Medical Center, as well as their families.

2. Pair with individuals who are dying as the unofficial “bereavement volunteer”
Become acquainted with patients and their families to discover unfulfilled needs
Provide a comforting presence
Provide follow-up care to assist the family in transition after a death
PROFESSIONAL EXPERIENCE (continued...)
Administrative Assistant,Enterprise Rent-A-Car,Rockville, MD, November 2010-July 2011
Customer Service Representative,Lane Bryant,Ames,IA and Frederick, MD,September 2009-May 2010
Salesperson,Ames Sewing and Vacuum Repair Center,Ames, IA, September 2009-January 2010
Chauffeur,Executive Express,Ames, IA,August 2009- January 2010
Instructor,Activity Coordinator and Camp Counselor,Valley of the Sun YMCA, Prescott,AZ,May 2009-August 2009