Resume - Interpersonal Family Services

1. KAYLA POOLE
425 S. Hubbards Lane ~ Louisville, KY 40207 ~ 847.664.9980 ~ kdpoole94@gmail.com
INTERPERSONAL FAMILY SERVICES
People-oriented and positive individual with a wide range of
customer/patient interaction, social services and communication
skills. Excel at both verbal and written communication – conveying
and communicating ideas and concepts to clients and patients
spanning varying ages, cultures, backgrounds and learning abilities.
Demonstrated success in resolving issues, answering questions and
providing solutions for a wide range of clients. Knowledgeable and
experienced at working within various family services and
educational settings. Possess a college major which is an integrated
discipline, and utilize strong business management, communication
and negotiating skills.
EDUCATION & ACTIVITIES
Eastern Illinois University – Charleston, IL
Master of Science, Family Services​ – 3.9 / 4.0 GPA – Fall 2017
Bachelor of Science, Family & Consumer Sciences​ – Business Administration Minor
Selected Coursework: ​Disadvantaged Family; Family in the Crisis; Adolescence & the Family;
Discipline/Guidance Young Children; Addictions and the Family; Death & Dying; Family Budgeting &
Debt Management; Introduction to Social Work; Administration of Human Services Programs;
Volunteer Work: ​Glenwood Elementary School​ - Administrative assistant and reading tutor
Activities: ​Sigma, Sigma, Sigma Social Sorority (Sep 2014 – Present)​: ​Internal / External Philanthropy Chair
WORK EXPERIENCE
EIU CHILD CARE RESOURCE AND REFERRAL –​ Charleston, IL ​Aug 2016 – Dec 2017
Child Care Referral & Data Specialist
❑ Ensured that patients and providers received exceptional service and support on a consistent basis
while utilizing strong communication skills.
❑ Skillfully assured that parents and caregivers were provided with effective resource and referral
services.
❑ Accurately input all client data in the CCR&R state database, which generated child care referrals.
SAFE FAMILIES FOR CHILDREN​ – Chicago, IL June 2016 – Aug 2016
Intern
❑ Handled a wide range of issues and/or studies related to case work and files.
❑ Participated in staff meetings in an effort to brainstorm new ideas related to resolving issues with
host families, family friends, family coaches and resource friends.
❑ Collaborated in creating and developing the organization’s national campaign by designing flyers
and building relationships with new companies, churches and families.
CHEER AND DANCE XTREME – ​Gurnee, IL
Tumbling Coach May 2015 – Aug 2015
❑ Demonstrated and trained girls in how to tumble while maintaining an emphasis in regards to
technique and ensuring safety.
❑ Accurately analyzed skill levels for participants, and helped build/maintain confidence in the art of
tumbling.