1 - Tools MGMT

Carlos Ortuño Bravo 11/02/2015 Version 1.0
The tools we need properly handle a Concierge Call

 Zeus Server (Halo Support)
 Jump Station (Maverick support)
 Support
 Citrix
 MS Outlook
Tools on Servers and Applications

Connecting the VPN
 Connect VPN
 Logon to Server
 Meeting Manager
 Mega Script
 Look for the Blue Martian
ZEUS Server
Halo Support

 Domain: HALO
 Same PW as VPN
 PW Never Expires
 Idle session limit: 3 Hrs.
Logon to ZEUS
Halo Support

 IOE
 HALO live Meetings
 Volume Adjust
 Meeting connection
 Meeting disconnection
 Adding participant
 Light switch On/Off
 Same UN and PW as VPN
Logon to Meeting Manager
Halo Support

MM GUI Remote connection
Halo Support
 Select Studio Name
 Click on Connect to Studio

 Execute Icon
 Check Memory
 Check Services
 Studio Reset
 VTC Reset
 Wedge Reset
Mega Script
Halo Support

VPN
CONCIERGE ZEUZ
IOE
MEETING
MANAGER
MEGA
SCRIPT
MEMORY
SEREVICES
RESET
VOLUME
LIGTHS
CONNECT
DISCONNECT
END/START MEETING
Halo Support ZEUZ Server

Logon To Server
 Connect VPN
 Codec Dash Board
 DMA
 Device Manager
 Hermosa VNC connection
 Domain: RP
 Idle session limit: 3 Hrs.
Jump Station Server
Maverick Support

 Connect to VMR
 Disconnect from VMR
Codec Dash Board
Maverick PTC

 Active calls
 Meeting duration
 Call Info
DMA
Maverick

 Click on Icon named:
“MavDeviceManagerRemote
Startup”
 Type in same Jump Station
UN and PW
Device Manager Access
Maverick Hermosa

 Select Company
 Select Studio
 Click on Connect
 Check CMSWebUI is OK
 Click on VNC Viewer
 Click Yes to the Pop-up
 Enter Server PW
How to Access GUI
DM Hermosa

Maverick Jump Station Server
JUMP
STATION
CODEC
DASHBOARD
DMA
DEVICE
MANAGER
CONCIERGE
CONNECT
DISCONNECT
ACTIVE CALL
DURATION
ACCESS
HERMOSA
PTC MAVERICK
HERMOSA MAVERICK

Connecting the Citrix Receiver
 Open Citrix
 Click on MS Outlook
 Enter Kcc UN
 Enter Kcc PW
 Open the CRYPTOCard Authenticator
 Type in Pin and hit enter
 Copy and paste the passcode
Citrix Receiver Access
Kcc Support

 Address Book
 Kcc ID = Customer
Information
 Meeting Information
 Calendar View
 Open Calendar
 From Room List
 More Columns
 Type in Resource Name
 Click OK
MS Outlook
Kcc Support

MS OUTLOOK
CONCIERGE
KCC USER ID
ROOM CALENDAR
KCC UN
KCC PW
PASSCODE (PIN)
CITRIX
Kcc Support

VPN
ZEUZ
IOE
MEETING
MANAGER
MEGA
SCRIPT
MEMORY
SEREVICES
RESET
VOLUME
LIGTHS
CONNECT
DISCONNECT
END/START MEETING
JUMP
STATION
CODEC
DASHBOARD
DMA
DEVICE
MANAGER
CONNECT
DISCONNECT
ACTIVE CALL
DURATION
ACCESS
HERMOSA
PTC MAVERICK
HERMOSA MAVERICK
MS OUTLOOK
KCC USER ID
ROOM CALENDAR
KCC UN
KCC PW
PASSCODE (PIN)
CITRIX
CONCIERGE
HALO
VPN
PW
JUMP STATION PW

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