1. CARLA SMITH
carlasmith0220@gmail.com | 682.557.3945
Seasoned Professionalwithextensive backgroundin computercompetency,writingandsoftskills.
PROFESSIONAL SKILLS
 Possessesexcellentcustomerservice andsalesskillsandimmense abilitywithwrittenand
verbal communication
 Multifacetedprofessional withabilitytotake direction, self-motivateandofferleadership
where necessary
 Demonstratesstrongworkethicandefficiencyinbothindependentandteamatmospheres
EDUCATION
 ITT Technical Institute,3.2GPA, Arlington,TX
o Associatesof AppliedScience Degree,ComputerNetworkingSystems –Information
Technology,December2010
CAREER HIGHLIGHTS
Case Clerk
Volunteersof America,TX, AveJ Campus
NOVEMBER 2015 – PRESENT
 Createsfile fornewclientsandmaintainspermanentfile throughoutclient’stime with
VOATX.
 Performsjobverificationchecks,asrequired.
 Obtainsmaterialsfrom appropriate sourceseachdayandcompletesfilingbythe close of
businessdaily.
 Preparesweeklyrecordsof extradutyhoursworkedbyclientsandmake recordsavailable
to Case Managers.
 Completesterminal reportsforstorage of clientsreleasedfromthe facility.
 Completesweeklyrecordsof communityservice restitutionandmakesrecordsavailable to
Case Managers.
 Completesmonthlyreview of all case files,andreportcontractual inadequaciestoCase
Managers.
 Assistssupervisorwithbudgetcontrol activities,e.g.,conservingresources,reducingutilities
cost, avoidingwaste,reducingovertime,etc.
House Manager includingNannyServices
IndependentContractor
JANUARY2013 – JULY 2015
 Nanny servicesfor2 children,toddler andschool age includingmeal planning,homework
and activitycoordination.
 Householdmanagementincludinghousekeepers,gardeners,maintenance
 Errand managementincludinggrocerystore,pharmacypickup,drycleaningservices,post
office
 LightHousekeeping

2. CARLA SMITH
carlasmith0220@gmail.com | 682.557.3945
Bankruptcy Specialist
CornerStoneStaffing:ContractforColonialSavings,F.A.
JULY 2012 – JANUARY2013
 Evaluate all inbound/outboundCh.7Bankruptcycases
 Prepare (execute/notarize)andreferdocumentsandcase informationto attorneys
accordingto BK lawfor ReaffirmationAgreements,MotionsforRelief fromStay,Ch.13: Plan
Review,Proof of Claim
 Correspondence withattorneysandcustomersviaemail,andphone
Foreclosure Specialist
Rose International:ContractforBank of America through Recontrust
OCTOBER 2011 – JUNE 2012
 MERS ValidationandAuditingof loansin andpostforeclosure
 Developedandimplementedtrainingproceduresfor qualityassurance withininternal
foreclosure processaccordingtofederal guidelines
Order ManagementRepresentative
TeKsystems:ContractforBNSFthrough Dell
JANUARY2011 – JUNE 2011
 Control Inbox trafficforOrderManagement,
 AnsweremailsforIThardware andsoftware requests,
 Obtainapproval foritemsfromdepartmentleads,
 Ordernon-stockItemsthrougheMESA,
 Place ticketsforhw/swthroughtwoGUI front-endprogramswhichworkwithRemedy
(web-baseddatabase),
 Track stock items througha program calledWASP
Regional Network AdministratorAssistant
ITT Technical Institute,StudentWorker/CNSFederalWorkStudy
APRIL 2010 – JANUARY2011
 Managed dailyoperationsof 180 computersand6 labsto ensure operational efficiently
withininstalledsoftware
 Supportedstudentsthroughinstructorledlabsandcourse study
Assistant Manager
Jiffy Lube& ValvolineInstantOil Change
AUGUST 2006 – DECEMBER 2008
 Ensure excellence in customerexperience
 Executionof marketingandcustomerexperience programs
 Investigate andresolve customercomplaintsand/orwarrantiestocompanystandards

3. CARLA SMITH
carlasmith0220@gmail.com | 682.557.3945
 Manage teamto optimize baytimes andimplemented /ledtrainingprotocol
 Accountable foraccurate weeklyinventory auditsandendof monthinventorycounts
includingmaintenance of inventorycontrol
Aerospace PropulsionJourneyman
United StatesAir Force, Whiteman AFB,MO/ SpangdahlemAB,Germany
JUNE 2001 – JUNE 2005
 Inspectedandperformed troubleshootingof B-2& F-16 AircraftPropulsionSystems
 Maintained,disassembled,assembled,modified,tested,andrepairedGE-F118,F110 & F129
turbopropand turboshaftjetengines,jetenginesandengine baysonaircraft.Managed
aerospace propulsionfunctionsandactivities.
 Managed onthe jobtrainingof new employees