1. CANDRA L. COLLINS candracollins@gmail.com 678-851-7346
CAREER SUMMARY
A multi-skilled technical Architect and Project Manager with 10 years of comprehensive experience of functional requirement creation, System
User Interface design, deployment of Telecommunications IT software applications and technical Project Management. Proven ability to lead
projects to successfully deliver agreed upon solutions of the highest quality, often in complex and challenging customer environments.
KEY STRENGTHS
Technical Project Management, Customer Relationship Management, Application and Solution Architecture, Systems Analysis & UI Design, Use
Case Design, Operations, Information Application Support, Requirements Visualization, SalesForce.com CRM Management implementation, Team
collaboration and unification
PROCESS EXPERTISE
Waterfall and Agile Systems Delivery methodologies
Sales Ordering, Marketing, Demand Generation, Lead Distribution, Scrum master
TECHNICAL SKILLS
Tableau • Concur - XMS • HTML • HTML5• iRise • Java • MS Office Suite • ODBC • Rally Dev • QA Testing • Requisite Pro • Salesforce.com • Siebel
• SQL / PL SQL • PRISM • XML/XSD • Altova XML Spy • MMC • Revtrac • MS SQL• SAP 7.0 (CRM 7.4, ECC Enterprise 7.4, HR 6.0, HANA 10.0)
•NetWeaver Portal
EXPERIENCE
Talent Logic, Atlanta GA
SAP/IDM Total Solution Architect 4/2015 - 9/2016
Technical Solution Architect for IAG/IAM team supporting bottler access management initiatives
KEY SKILLS AND COMPETENCIES
• Responsible for Design and Architecture of SAP identity management solution
• Responsible for translating business requirements into technical requirements and design documents
• Subject Matter Expert in Security and Identity Access Management architecture including definition of architectural
standards and best practices
• Responsible for creation and maintenance of documents that include architecture diagrams, data models, Roadmaps and
process flows in Identity Access Management domain
• Performs analytics to provide recommendations to address existing and potential outages in systems and procedures across
the organization as well as design recommendation on new solutions with respect to both hardware and software
• Creation and management of IDM user account(s). Provisioning of SAP Task(s) roles via IDM Roles to Users. In mass, used
custom jobs via the MMC or one offs via the user interface.
• Development of Load jobs to perform mass update of roles, role to privilege mappings and role assignments to users via
MMC(microsoft management console)
• Development of custom job(s) to run the role reconciliation of the productive systems via MMC
• IDM Access Control list management
• SAP target systems task role (privilege) to IDM Role mapping execution
• Troubleshooting related to the following areas:
o IDM Provisioning to SAP target systems
o Extensive use of javascript across the solution to perform tasks of varied complexity
o SAP role design and development for multi-tenancy environments and SOD compliancy
• Completed full life cycle of problem/incident management i.e. - IDM Production Incident, problem and change resolution.
• Creation of IDM training collateral for internal and external stakeholders
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2. CANDRA L. COLLINS candracollins@gmail.com 678-851-7346
• Performs new functionality demos for internal and external stakeholders
• Maintenance of SAP Roles and profiles
• Authentication and Authorization management
o Single Sign On (SSO) and Federation into Identity management portal
o Active Directory and LDAP management
o Siteminder
• Extensive use of MS SQL to create reports for Audit purposes
• Risk compliance control management and risk mitigation related to production outages
AT&T Mobility
Project Manager (Richardson, TX) 3/2011 -11/2014
Project Management to both internal and external clients on matters of technical project Management initiatives
KEY SKILLS AND COMPETENCIES
• Managed multiple projects to meet project and customer required time lines (SLA).
• Managed projects across Small Business Markets group, consumer and wireline channels
• Lead or assisted in the planning, implementation and introduction of projects for new systems and technologies
• Budgets and forecast of resources - Proactively managed issues and risks to successful closure by taking corrective actions
as needed to mitigate impact to the project timeline, budget, and scope.
• Delivery planning, Change management and Mitigation strategy
• Deliverables and Project status management
• Managed various projects in multiple releases using IT UP processes through the use of various tools including PRISM,
ReqPro, P8, MOTS and Webster CM/PM
• Ability to coordinate with internal application teams including Test, Design, Development, Architecture and Post
Deployment to drive project towards the common goal of successful delivery
• Ensured projects met budget targets by submitting timely TCP estimates and monitoring project estimates vs. actuals
• Organized and participated in weekly project team meetings to assure proper project communications
• Created and managed Project plans to ensure alignment with Project Goals and stakeholders expectations
• Presided as Project manager and Scrum Master for Agile Projects simultaneously
Technical Application Architect (Alpharetta, GA)
Application Architect for Phoenix to support projects for IRU and CRU mobility customers.
KEY SKILLS AND COMPETENCIES
• Translated technical deliverables to Business-ease for non-technical stake holders
• Analysis of business requirements to convert to System requirements
• Creation of Business Requirements/JRD documents
• Creation of System Requirements Definition document
• Creation of High Level Design document which was used by Development to create their Application Design Document
• Created Test Scripts for each project
• Defect Management, process and resolution
• Extensive use of modeling software to prepare Use Case Diagrams, Sequence diagrams using Visio
• Managed all aspects of E2E project delivery through Systems Development Life Cycle (SDLC)
• Ability to read/understand XSD/XML and interact with Java platforms
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3. CANDRA L. COLLINS candracollins@gmail.com 678-851-7346
• Partner across IT Architecture organizations in the creation and presentation of Solution Approach documents to support
business requirements.
• Support corporate IT Strategy by designing solutions that promote the re-use of existing application modules. Where
applied, this results in a significant reduction in the cost of software development projects
• Hands on experience with Agile and scrum methodologies
AVAYA, Alpharetta, GA
Demand Gen Lead Distribution Lead System Analyst 7/2007 –3/2011
KEY SKILLS AND COMPETENCIES
Salesforce.com (PRM/CRM) Lead Systems Analyst - SFDC Configuration Manager supporting Avaya’s Indirect Channel
• Lead requirements planning, creation, configuration, testing, deployment, and project management of customer CRM
Application which provide lead routing and Locator services used by Indirect Channel Business Partners
• Managed and maintained MDM (Marketing Data Mart) database and developed forecasting and marketing reports
• Managed and configured PRM/CRM Application for US Business Partners and provided Application support, on-boarding
and training internally and externally to Business Partners and Avaya associates to support NAR, EMEA, APAC
• Collaborated across organizations to position/develop lead programs to identify new customer strategies.
• Secured incremental $8.9M in revenue by creating a highly managed lead distribution program and increased productivity
80%, by transforming SMB divisions lead to cash process.
• Development & Delivery of Global online analytical tools and Sales Force Automation Tools integrated with Siebel Sales,
and Blue Roads which improved efficiencies
• Facilitated the definition of SFDC project missions, goals, tasks, and resource requirements and provided corrective
supervision if required
EDUCATION
Bachelor of Science, Software Engineering
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