Car buyers expect a speedy response 24 hours a day when choosing their next car supplier, car parts and/or accessories. In a competitive marketplace car dealers and suppliers also have to work harder to promote their business. Call Management provides promotional and customer support services to a range of automotive sales and supplier organizations in Ireland and the UK.

1. Car buyers expect a speedy response 24 hours a
day when choosing their next car supplier, car
parts and/or accessories. In a competitive
marketplace car dealers and suppliers also have
to work harder to promote their business.
Call Management provides promotional and
customer support services to a range of
automotive sales and supplier organizations in
Ireland and the UK.
“Automotive Contact Centre”
Call Management Head office:
1G The Atrium Building, Blackpool Retail Park, Blackpool, Cork (Ireland)
Company Registration No. 346705
Cork: +353 214824300
Dublin: +353 12477814
www.callmanagement.ie

2. Call Management supports dealerships in the following
areas.
FAQ’s, Opening Hours and Location
Call Management will answer FAQ’s that your clients
and potential clients may have. These include
opening hours and location of dealers across
Ireland.
Test Drive Appointment
Our team can set appointments for your dealer
network. Test driving can be booked through e-
mail, webform, live chat and phone.
Text and E-mail Reminders
A text reminder can be sent the day before to person
that have booked a driving appointment.
Secretarial Services
Administrative work can be done from our Cork office.
Database maintenance, brochure handling,
customer service, after test driving appointment
calls, and promotional enquiries will be handled by
our team on your behalf.
“Dealer Support”

3. Call Management can provide market research support
and customer care support to aid customer profiling.
Car Service Customer Care Questionnaire
Short Survey outlining customer experience, was the
work carried out to their satisfaction, was the car
ready on time, was the bill explained for example
After Sales Questionnaire
Short Survey on their buying experience and
satisfaction levels.
Other Related Services
Road Assistance and Online Service Booking
Our team will answer FAQ’s related to Road
Assistance 24/7 365 and help to drivers to book
services online.
We can provide information related to individual
membership number, contact phone numbers and
pinpoint callers through the nearest Service Dealer.
Also support Clients booking services online.
Warranty
Call Management can support the warranty process.
FAQ’s will be answered and clients will be directed
to the authorised dealer.
“Customer Care Support”

4. Call Management currently handles
over 150,000 email enquiries per year
on behalf of our clients. Customers
want to contact you using the
channels they find most convenient,
and today that includes email. And
your customers expect a fast and
relevant response to those email
enquiries. Call Management’s Email
Handling Service monitors and
responds to your customer emails
quickly and effectively.
 Improved customer service
 Fast response – replies in less
than 2 hours.
 Efficient – we use our own or
your software.
 Reporting – we provide weekly
and monthly reports.
Compliment this service with live chat
on your website.
“E-mail Handling Contact Centre”

5. Call Management customer care can
perform outbound activities on
behalf of your brand and your dealer
network.
You provide us with a database of
clients and by using our auto-dialler
we will ring every client on the
database. Our outbound Contact
Centre can:
 Enquiry about the driving test
 Suggest products and services
 Explain promotions and dealer
events
Outbound services include: text
message, e-mails, phone calls and
brochure handling services.
“Outbound Contact Centre”

6. Online web chat is a great way to
improve customer service and drive
sales. Visitors to your website can use
Live Chat to get information from a real
person about car parts, schedule driving
test and obtain general information.
Customers are often more comfortable
ordering buying car parts and
approaching car dealers after they have
had a chance to talk it over with a
customer service representative.
 Increased Sales Conversions –
through your website
 Improved Cross-Sell
Opportunities – offer
complementary products and
services.
 Reduced Costs – providing support
for Live Chat will reduce the
demands on your Telephone support
service.
“Live Chat Services”

7. Customer feedback is a key element to
improve service offering and products.
Your company and dealer network can
benefit of learning from customer
experience.
Call Management can gain knowledge of:
 Your dealer network performance
 Pricing discounts offered
 Dealer Product knowledge
 Test drive satisfaction level
 Car driving experience
 Buyer profile versus car range
(“best fit”)
Customer Satisfaction Surveys can be
complimented with dealers Mystery
Shopping exercises.
“Customer Satisfaction Surveys”

8. Call Management is a multi-channel contact centre and we
offer our clients 24 by 7 client relationship management
support (CRM) all year round. We provide receptionist
cover, after hours telephone answering service, market
research campaign design & implementation, website /
live chat, e-mail handling support, social CRM and much
more to Ireland, UK, USA and the rest of the world.
Call Management is a well established contact centre
with over 12 years experience. We are trusted supplier
in both the public and private sector. We are members
of CCMA which is the governing body for contact centres
in Ireland and we are accredited by numerous trade
associations.
Our strong financial history and well established trading
record make us the preferred outsourced contact centre
for a wide portfolio of clients.
“About Call Management”

9. “Automotive Contact Centre”
Call Management Head office:
1G The Atrium Building, Blackpool Retail Park, Blackpool, Cork (Ireland)
Company Registration No. 346705
Cork: +353 214824300
Dublin: +353 12477814
info@callmanagement.ie
www.callmanagement.ie