1. Baker, 1
Caitlin M. Baker
17420 Georgia Hwy 34, Franklin, GA 30217
(678) 857-4132
caitlin.mae1969@gmail.com / caitlin.mae@icloud.com
Key Qualifications
 Clinical Medical
Assistant
 Medical Administrative
Assistant
 Phlebotomy Technician
 EKG Technician
 BLS-HP
Experience
Labor and Delivery
IV punctures
Venipuncture
EKGs
Assisting with pelvic
exams
Intramuscular
injection
Stocking rooms with
needed equipment
Cleaning patient
rooms after discharge
Making gurney beds
Discharging patients
Walking patients in
and out of CHCS
Ordering labs
Putting together
discharge packets
Admitting patients
Triaging patients
Checking patients into
AHLTA
Getting vital signs on
adults and infants
NATTC Clinic
Removing ingrown toe
nails
Removing and treating
MRSA patients
Assisting with Physical
Health Examinations
Intramuscular Injections
Irrigating infected ears
Emergency Room
IV punctures
Venipuncture
EKGs
Stocking rooms
Cleaning patient rooms
after discharge
Making gurney beds
Discharging patients
Ordering labs
Suturing wounds
Irrigating wounds
Collecting blood for
labs
Nutrition
Inputing Provider’s
Schedule
Checking patients
into clinic
Reviewing consults
Booking appointments
Auditing galley sales
each month for a
33,918.98+ budget for
14 months
Auditing patron
eligibility at the
galley for 14 month

2. Baker, 2
Supply
Ordering supplies for
Nutrition and the Galley for
10 months
Ordering supplies for Safety
for 4 months
Submitting maintenance
requests to facilities for 14
months
Department Training Representative
Maintaining training records for four
employees in Nutrition, eighteen employees
in the Galley, and four employees in Safety
Maintaining 98% overall completion status
for 14 months
Utilization Management
Spearheaded DHB Medical Management
Continuing Process Improvement Initiative:
“Operational Forces Enrollment to New
Gaining Commands Reduces NHP Healthcare
Expenditures and Increases HEDIS Metrics.
Networked with Mrs. Suggs and Mr. Levan to
learn the process of enrolling OPS FORCES
AD members into their new DMIS
Appointed by Associate Director DHB to
champion the initiative and train three staff
HMs how to complete the procedure.
Efforts resulted in an estimated FY16 cost
avoidance of 2.9M
Achieved over 300% more productivity to date
than HN peers.
Efforts significantly reduced the overall OPS
FORCES enrollment to Naval Hospital
Pensacola by 4K in 3 months.
Decreased Bad Phone Numbers by 7,510 in
seven weeks resulting in a 54% clean-up of
inaccurate phone contacts by September
Directly improved communication and
connectivity to beneficiaries efforts contributed
to reduction of NHP Bad phone numbers from
46% to 7% in five months
Trained with Appointment booking clerks to
learn how to book appointments and enter in T-
CONs for patients
Tricare Operations
Active Duty enrollments in TRICARE,
PCM reassignments and TRICARE Plus
enrollments.
Answering the phone, taking messages
Filing disengagement forms, prime travel
forms and Foreign nationals enrollment
forms.
Employment
2012-2016 Hospital Corpsman U.S. Navy
Education
 Basic HAZMAT Responders course. Naval Hospital Pensacola.
 Hospital Corpsman Basic Training. San Antonio, TX.
 U.S. Navy: 157 hours. Specialized in first aid, personal health, safety, basic swimming,
water survival skills, physical fitness, and firefighting.