Market insights into Warsaw's outsourcing sector, including: - Investors present in the region - Number of established SSCs, BPOs, R&Ds - Processes that they deliver - Available talent pools - Employment costs - Cost of living

1. CPL WARSZAWA
Market Insight
CPL Jobs / 2015

2. 2
EMPLOYMENT CONDITIONS
22% SOCIAL TAXES IN POLAND (GROSS VS. NET)
(21%) TOTAL COST TO EMPLOYER (MULTIPLIER)
1.2
PLN GROSS - AVERAGE MONTHLY SALARY IN II Q 2015
4,066
PLN GROSS - MINIMUM WAGE
1,850
DAYS OF ANNUAL LEAVE IF WORKED FOR 10 YEARS (EDUCATION
INCLUDED) OR 20 DAYS IF WORKED LESS THAN 10 YEARS26
FIRTS DAYS OF SICK LEAVE ARE CO-FINANCED BY THE EMPLOYER (FOR
EMPLOYEES AFTER 50 YEAR OLD – FOR 14 DAYS)33
Day 1-33: 80% of average salary *after 30 days additional medical check needed, typically if absent many
times for around 5-7 days ZUS can check you during the sickness – so employees try to avoid long and
common absences if possible.
WEEKS OF OBLIGATORY MATERNITY LEAVE
20 In 2016 – obligatory maternity leave 20 weeks and additional parental leave 32 weeks (can be divided
between parents, split into parts and for example can be taken for half of the day). Employee can resign
from the taken parental leave any time if an Employer approves it. Maternity leave is paid 100%.
DAYS TO TAKE CARE FOR A CHILD UNDER 14 YEARS
2 Since 2016 can be taken in hours.
DAYS OF PUBLIC HOLIDAYS11
DAYS LEAVE (MAX.) FOR A SPECIAL OCCASION2
PLN (TAX FREE) OF SOCIAL FUND FOR AN EMPLOYEE
380 Needs to be establish if more than 20 people are employed in the company.

3. 3
WARSAW

4. 4
WARSAW
MASOVIAN VOIVODESHIP
Warsaw, located in the central part of the country, is the capital of Poland and
the Masovian Voivodeship. It is the largest city, both in area and in population.
It has 1,729,000 registered residents – as much as 4.5% of Poland’s citizens.
The Warsaw population keeps growing, mainly due to the inflow of people from
smaller towns. Over 3,370,000 reside in the entire Warsaw agglomeration, which
makes is the second Polish agglomeration in terms of population.
Similarly to Warsaw, also the entire Masovian Voivodeship constitutes the largest
and the most densely populated area in the country. Despite the fact that as
much as 14% of Poland’s population reside here and 20% of Polish GDP is
produced here, it is Warsaw that is most definitely the heart of the region. All
national authorities and the most important institutions, such as the National
Bank of Poland, the Warsaw Stock Exchange, as well as the largest international
corporations operating in the Polish market are based here. This is the main
political and administrative centre, where 1/3 of the population of the entire
voivodeship reside, but also an important economic area. As many as 808,000
people are employed in Warsaw, which makes it an thriving and quickly
developing business environment. Besides Warsaw, the most important cities in
the Masovian region are Radom, Płock and Siedlce.
www.um.warszawa.pl
www.mazovia.pl
Płock
Radom
Warszawa
Katowice
Płock
Radom
Warszawa
Katowice
Masovia Warsaw
Area 15 108 km2 327 km2
Population 3 368,3 tys. 761,9 tys.
Density of population 223 os./km2 2330 os./km2
Unemployment rate 8,8% 4,9%
Average wage 3 820,12 PLN 4 354, 39 PLN

5. 5
INFRASTRUCTURE
ROAD TRANSPORT
Warsaw constitutes a transport hub not only for national but also international roads. The most impor-
tant ones are the pan-European corridors which run through Warsaw and connect Helsinki, Tallinn,
Riga, Krakow, Bratislava, Berlin, Minsk, Moscow, Žilina, Ostrava, and in future probably also Odessa and
Bucharest. Moreover, the A2 motorway connecting Berlin, Poznań and Warsaw, crosses the Mazovian
Voivodeship. The Warsaw bypass is currently under construction – it will eventually reach the length
of 80 km, at the moment its 30-km section has been constructed – an expressway. It is planned that
congestion in Warsaw will be relieved by 2 bypasses constituting the heart of national transit routes –
this will be the City Bypass and the Express Warsaw Bypass for the A2 motorway and the S8 and S17
expressways.
Sosnowiec
Rybnik
Ruda Śląska
Katowice
Katowice
Gliwice
Zabrze
Bytom
Chorzów
Częstochowa
RAIL TRANSPORT
The Warsaw Railway Hub is composed of 6 main railway stations: Warszawa Centralna (Warsaw
Central), Warszawa Wschodnia i Zachodnia (Warsaw East and West), Warszawa Gdańska, Warszawa
Śródmieście and Warszawa Wileńska. On top of this, there are dozens smaller stations and stops.
Besides intercity and international railways, Fast Municipal Rail (SKM) also operates here, connecting
locations within the Warsaw agglomeration. There are 1774 km of railway tracks in the voivodeship.
The capital itself is connected by the pan-European railway routes with Gdynia, Berlin, Moscow, Tallinn
and Vienna, but also Bratislava, Bucharest, Hannover, Frankfurt or Dresden.
Sosnowiec
Rybnik
Ruda Śląska
Katowice
Gliwice
Zabrze
Bytom
Chorzów
Częstochowa
AIR TRANSPORT
The potential of Warsaw as the air traffic hub depends on the operation of two airports: F. Chopin
Airport and Modlin Airport. The first one, located 10 km from the city centre, is the largest airport
in Poland, which provides flight connections with almost the entire world. Each year the number of
passengers using this airport grows and currently amounts to over 10 million a year. Modlin Airport
was opened in 2012 and is located less than 40 km from the city boundary.
Sosnowiec
Rybnik
Ruda Śląska
Katowice
Katowice
Gliwice
Zabrze
Bytom
Chorzów
Częstochowa
Distance from other cities and travel time:
Train Car Plane Distance
Kraków 2 h 28 min. 3 h 39 min. 50 min. 355 km
Katowice 2 h 37 min. 2 h 57 min. 2 h 50 min. 289 km
Wrocław 3 h 41 min. 3 h 55 min. 55 min. 323 km
Gdańsk 2 h 54 min. 3 h 23 min. 50 min. 416 km
Poznań 2 h 27 min. 4 h 44 min. 55 min. 310 km
Łódź 1 h 59 min. 2 h 58 min. - 130 km
Berlin 6 h 54 min. 6 h 3 min. 1 h 25 min. 572 km
Paris 18 h 40 min. 14 h 6 min. 2 h 20 min. 1586 km
London - 16 h 28 min. 2 h 25 min. 1637 km
Vienna 7 h 32 min 5 h 11 min. 1 h 55 min. 681 km
Rome - 15 h 30 min. 2 h 1796 km
Moscow 17 h 24 min. 16 h 55 min. 4 h 45 min. 1249 km
Prague 7 h 59 min. 5 h 22 min. 1 h 15 min. 690 km
Bratislava 7 h 05 min. 4 h 39 min. 3 h 55 min. 674 km

6. 6
SHARED SERVICES CENTRES
119 No. of SSCs in
Masovia
BPO
27
BackOffice Outsourc-
ing
Idea Calling
Accenture
Annik Systems
Itella Information
BakerTilly Poland
Wipro Polska
Contact Center
Outsource Center
Poland
Randstad Payroll
Solutions
Contract
Administration
ADP Polska
SR Poland
Grant Thornton
Roedl Outsourcing
UCMS Group
OCE Poland
Xerox
Arteria
Contact Point
Inter Partner Assis-
tance
CTM Teleperformance
Teleperformance
Call Center Poland
BanCom
Sitel
Mellon
R&D
9
Samsung Electronics Polska
Allegro
JDA Software
Oracle Poland
Linux Polska
Transition Technologies
AstraZenecaCentrumOperacyjneBadańKlinicznych
GE Engineering Design Center
Mettler Toledo
IT/ITO
49
Macrologic
IMPAQ Polska
7N
Sii
Gtech (Lottomatica)
Grupa MCX
Direct Communication
Tieto
Coconet
Sage
Exact Software Poland
Comarch
Asseco
Bonair
Outbox
Simple
SMT Software SA
Softlab Trade
Sygnity
MCX Systems
Lionbridge
Autodesk
Epicor Software
Hogart
Intergraph Europe
DaftCode
ARISE sp z o.o.
Cubiware
Decerto
E-point
GGNetwork
InFullMobile
Javeo
Mobica Limited Poland
PGS Software
Phoenix Systems
Stepstone Services
Hewlett-Packard
Connectis
Acxiom
Robert Bosch
C-land
Infowide Matrix
Enigma SOI Sp. z o.o.
IFS
Computaris
Google
Qumak SA
Symantec
SSC
34
Procter & Gamble
Planning Service
Center
Roche
Goldman Sachs
Citi International PLC
DSV
Esselte
PZU Centrum Operacji
Danone IT
Competency Center
EMEA
Procter & Gamble
Global Business
Services
Guest-Tek
Cargill HR Shared
Services
Deutsche Services
Polska
MoneyGram
Oriflame
Colgate Palmolive
Services
Medtronic
Linklaters
Zoetis Europe Shared
Service Center (Pfizer)
Tchibo
Pandora SSC
Technicolor FSSC
Jones Lang LaSalle SSC
TNT
Coca Cola
Ericsson
RBS Global Hub Europe
Schneider Electric SSC
CBRE Global Corporate
Outsourcing
Stanley Black & Decker
Avon EMEA Finance
Service Center
Euronet
Orange Customer
Services
P4
Liberty Direct
RR Donneley ESSC
Brown Brothers
Harriman (BBH)
CH2M HILL
Lumesse
IT/ITOSSCBPOR&D
przemysł
handel; naprawa pojazdów sam
Pozostałe usługi
budownictwo
Działalność finansowa i ubezpie
rolnictwo, leśnictwo, łowiectwo
BPO / 23%
IT / ITO / 41%
SSC / 29%
R&D / 7 %

7. 7
SERVICES DELIVERED
0 10 20 30 40 50 60
Legal Services
R&D
Research& Analysis
Supply Chain
Marketing
Financial Services
Data Center/Infrastructure Management
HR
Payroll
Data & Document Management
IT Helpdesk/Application Administration
Finance&Accounting
Customer Service
Software Development
5
5
6
5
5
4
2
10
9
10
12
15
25
29
29
58

8. 8
PHILOLOGIES
WARSAW MASOVIA
STUDENTS GRADUATES STUDENTS GRADUATES
English 3281 1020 4379 1335
Philology of the Baltic States 56 19 65 19
German 767 251 858 290
Greek 51 6 51 6
Roman 513 117 513 117
Russian 144 81 207 94
Ukrainian 0 0 0 0
Hungarian 4 4 4 4
Italian 447 108 447 108
Iberian 814 117 814 117
Oriental 785 157 785 157
Sinology 2 0 2 0
Scandinavian 213 16 213 16
Slavic 231 9 231 9
Asian Studies 83 0 83 0
Eurasian Studies 27 5 27 5
Eastern Studies 248 26 248 26
Eastern Slavic Studies 759 44 759 44
Finno-Ugrian 66 30 66 30
EDUCATION
WARSAW
63 884 graduates / 255 430 students
MASOVIA
269 521 students / 74 450 graduates
MASOVIA
IT
Finance
Engineering
Philology
12 515 / 1 901 2 178 / 13 783
7 961 / 30 155
9 090 / 40 938
2 667 / 10 065
27 659 / 6 886
37 527 / 7 753
8 807 / 2 287
WARSAWFACULTIES

9. 9
CULTURE / ENTERTAINMENT
25 31
1710
50 76
90 196
385 2941
5000 58000
km is the length of the route covered by the
participants of the largest running event in
Poland – Run, Warsaw (Biegnij Warszawo),
which has been held in the capital since
2005.
RUN, WARSAW CHOPIN COMPETITION
PARKS
LIBRARIES
BICYCLES
NATIONAL STADIUMZOO
HOTELS
NATIONAL PARK
FESTIVALS CINEMAS
THEATRES
th edition of the International Chopin
Piano Competition was held in 2015 in
the Philharmonics in Warsaw. This is one
of the oldest and most prestigious music
competitions and one of very few at which
pieces by a single composer are performed.
festivals were held in Warsaw in 2014. The
most popular ones were the Orange Warsaw
Festival, Singer’s Warsaw – the Jewish Culture
Festival, and the International Film Festival.
Warsaw cinemas offer nearly 30 000 seats
for its audiences.
this is the number of theatres in Warsaw. The
most popular ones include Teatr Narodowy
(National Theatre), Capitol or Teatr Polonia.
Warsaw parks provide residents with
opportunities for active leisure in the bosom
of nature. The largest parks include: Park
Łazienki Królewskie, Park Skaryszewski or
Park Szczęśliwicki.
hotels provide an extensive range of
accommodation in Warsaw.
libraries may be found in Warsaw, located in
its 18 districts.
km2 – this is the area spanned by the
Kampinos National Park (Kampinoski Park
Narodowy), located in the immediate vicinity
of Warsaw.
city bicycles are available on 197 stations in
Warsaw for use by cycling enthusiasts under
the Veturilo system.
animals from 500 different species reside in
the Warsaw Zoological Gardens.
seats are available on the stands of the
National Stadium – the largest such facility
in Poland. Sports events are mainly held
here, such as football matches during Euro
2012, but also concerts of global stars, such
as Madonna or Paul McCartney.

10. 10
Iwo Paliszewski
Marketing Manager CEE
T: +48 697 777 339
E: iwo.paliszewski@cpl.ie
CPL Jobs Sp. z o.o.
Al. Jerozolimskie 81 | Central Tower
02-001 Warszawa | Polska
CONTACT US: