Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

Rethinking the Public
Library:
Digitizing Services
and the
Impact on the
Library as a Space
Rolf Hapel
Citizens' Services and Libraries
Aarhus, Denmark
Cilips Annual Conference
June 2014

1 A Future for the Library?
2 Digital Services
3 The Library as a Space
4 Methods
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

The libraries of the industrial society
Democracy
Free and equal access to
information
+ Education
Support to the formal education
system
+ Culture
Access to cultural heritage and
experiences
= Success
60 -70 % of population users

New citizens
The “new elderly"
Demography

Demography
30 % fewer
young people..
..than when I was young!

The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?

Citizen = consumer
 Increasing
individualization
 The political consumer
 Self-reliant
 Demand for quality
 Leisure time is a
limited resource
Fuck the
library,
man!

Competence development
and generation change
Librarian as we know her..
Librarian as
we need her
to be..

1157
482
0
200
400
600
800
1000
1200
More than 50 % decrease in number
of service points since 1980!
Fewer libraries..
.

High Internet
penetration
Broadband –
wireless access
IT everywhere -
”Pervasive
computing”
Mobility and all
kinds of portable
devices
Cloud - streaming
It infrastructure
Source: Internet World Stats, Usage and population, Jan 2014

A well known innovation strategy
in the public sector..
But the public sector is in
a state of permanent
crisis, and the fight on
resources is intense
Send
more
money..

Libraries

Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding

A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships

The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement
Innovation Empower-
ment

Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library

Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place information in a meaningful
context for the users
..by using open source software and
forming communities for development

Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
Library
automa-
tion
system

Started spring 2000
Editor based in Aarhus,
production distributed
Cooperation with nationwide
public service TV and radio
broadcast

Watch movies
with your borrowers
card on filmstriben.dk

eBook shelf

Multiple platforms

Started October 2011
Agreement with primary
publishers covering 80 % of the
Danish e-book market
Build on TING
Technical integration to Fiction
Literature portal
Integration to OPAC’s
Launching ebook-service

6 major publishers have left
Launched their own model last
year – based on the ’Overdrive’-
model
Still more than 130 publishers are
on and making good money for their
authors – the number is growing
Agreement between major publishers and libraries..

Film and movies
E-sound books
E-music E-books

Integrated e-content
My loans/account
New media/
services
Recommen-
dations
News from the library
Events
Search
General info
Reservations - SMS services

Others
who have
borrowed..

Film and movies
E-sound books
E-music
E-books
E-content from
the library:
E-books
E-sound books
Music
Film..
..in
Websites
from e.g.
educational
institutions
Syndication
and
deconstruction

City and media Mob portals

Knot working”

Responsive design

Only digital content

Scan point
Remember this
book
Others have
also borrowed..
Titles by same
author

 All Danish public libraries participate
 Universe – basic figures and
changing themes – also in the
physical libraries
Palle’s Gift Shop

Info Galleria

E-tables

Lib-Phone
RFID tags and Blue Toth
connected to content server

Early version…

Story Hats
PDA equipped
Reacts with rfid tags

The Story Chair

The Quibbler

Low Tech
Book Table
Innovation!

Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy

Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors

A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING

Citizens’ Services
More than 2/3 of
Danish libraries offer
Citizens Services

..meetings..

..workshops..

..idea pitching..

..focus groups..

World Café 3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
table stays an picks up the essence

..vision creating..

Photo typing

Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square

Lead Users
Hiring young people – Mindspotters - on a
short term basis to create events and
develop ideas for this user group

..user driven design..

..participatory design..

..building the future library..
Children’s lab: Workshops with children btw 9-14 prototyping a library.
The results were used as part of the competition programme for UMSA

LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think value chains, formats and ”universes” in service
production

LESSONS LEARNED
Make space for prototyping in the physical library
Increase ties between other public sector activities and
libraries
Think ’relations’ rather than ’transactions’
Advocate and campain
Be where the users are

A question for you..
To which problems in society is
your library the answer?

Events..

..exhibitions..

..tuition..

..consultation..

..self learning..

..self checking out..

..talks..

..discussions..

..debates..

..round tables..

..creating..

..writers workshops..

.. performances..

..hacker labs..

..peoples lab..

..innovating..

..playing..

..being analogue..

..socializing..

..recreating..

Hackerspaces
Makerspaces
Fablabs
Share premises,
tools, knowledge
Create projects,
ideas, network

..Open Space Aarhus..

..Demo-teque..

Vision
Place for human
development and
interaction..
.. promoting
experience, learning,
and innovation..
..through a flexible and
programmable
building..
..with a special focus on
children and families

Central escalators
Reading Gallery
Project space
Study rooms
Main entrance, level 1
Citizens Services
Café
Meeting spaces
Multi purpose hall
mm

Children and Families
Læring og mødermmm
mmm
Media ramp
Centrale escalators
Læring og møder

Rolf Hapel Borgerservice og
Biblioteker april 2013Elmgren & Dragset – Magic Mushrooms
Art

Children and Families

The playground..

Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

75 % of citizens knows about the project
(35 % in 2007)
57 % of citizens expect to use DOKK1
73 % of citizens is of the opinion that the project is
good for the city
Level of awareness August 2013

Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

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Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries